Communication Skills
Organisations continually overestimate their communication abilities.
Yet miscommunications within an organisation occur regularly and are seen as normal.
Customers really dislike poor communication. It’s perceived as a sign of laziness and a lack of care. Fortunately, its fairly straightforward to improve communication skills in an organisation.
Course Video
Eavesdrop in – Learn about the Communication Skills Training Course
Description
Lazy communication is rife. People are trying to communicate in as few words as possible. It’s as if we’re too busy running around in circles to take time to communicate with one another.
This course is designed to step your organisation through proven methods of communicating clearly. Professional communication does now sway and bend with nuances. Professional communication is a means of communicating clearly with one another without being misunderstood.
Your Communication Skills program will provide participants with valuable tools to:
- Professionally communicate with stakeholders
- Understand different personality styles and how to match your communication style
- Understand the benefits of ‘active listening’ and questioning skills’
- Handle requests that cannot be met or are outside the scope of your responsibility
- Turn difficult customers into opportunities for the organisation
- Communicate more effectively with different generations
- Communicate more effectively with different cultures
- Resolve conflict by substituting likely inflammatory words
- Improve the communication skills across all departments — everyone is a customer
- Understand the importance of meeting expectations and managing service interactions
- Explain the importance of developing rapport and influencing others
- Remove writing errors and fix grammatical mistakes
- Analyse your current writing style
“Poor communication is perceived as a sign of laziness and a lack of care.”
| MODULE 1: | LEARNING OUTCOMES |
|
Communicating as an organisational strength |
Role plays, interactive discussions, group discussions and individual exercises. |
|
Understanding how people communicate |
Role plays, interactive discussions, group discussions and individual exercises. |
| MODULE 2: | LEARNING OUTCOMES |
|
Effective listening skills |
Role plays, interactive discussions, group discussions and individual exercises. |
|
Positive feedback & rapport |
Role plays, interactive discussions, group discussions and individual exercises. |
| MODULE 3: | LEARNING OUTCOMES |
|
Effective communicating with those around you |
Group and Interactive Discussions, Individual and Group Exercises |
|
Using positive words and phrases |
Role plays, interactive discussions, group discussions and individual exercises. |
| MODULE 4: | LEARNING OUTCOMES |
|
E-communication |
Role plays, interactive discussions, group discussions and individual exercises. |
|
Writing skills |
Role plays, interactive discussions, group discussions and individual exercises. |
NUTS & BOLTS
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a training venue at a small additional cost.
Email: Deborah at or visit our website today:www.preftrain.com.au
Ideal group size: 6-10 participants
Duration: We can tailor to meet your timeframe.
Cost: Price on request.
