Managing conflict in the workplace can be complicated. If you can’t manage conflict, you could end up facing a range of problems from high staff turnover to potential legal issues. At Preferred Training Networks, we offer comprehensive conflict resolution training for employees and organisations across Australia.


Conflict is an inevitable part of any workplace. It can arise from misunderstandings, differences in opinions, or even personal issues. While conflict can sometimes be difficult to deal with, it is important to remember that it is often an opportunity for growth and development. When properly handled, conflicts can strengthen a team and promote creativity and new thinking. Therefore, it is essential to learn how to effectively resolve conflicts when they arise.


Providing professional conflict management training for employees and management is a vital part of running a productive and stable business. Our conflict resolution courses are designed to ensure that can be resolved in a constructive and positive manner.


Elements of conflict resolution workshops and training can include people management workshops, workplace behaviour training, problem solving and decision making training, learning how to deal with bullies at work and other general employee training workshops.

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    Course Video

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    Key learning outcomes

    • Understanding the psychology of conflict
    • Remove role ambiguity: The #1 cause of conflict in the workplace
    • Identify the different types and causes of workplace conflict
    • Transform conflicts into positive outcomes
    • Critique the Thomas Killman conflict framework
    • Feel comfortable putting forward unpopular perspectives
    • Understand the psychological impact of ego and personality types
    • Work collaboratively with diverse stakeholders to reach agreement
    • Discuss the heliotropic principle
    • Focus on the root cause rather than addressing symptomatic responses
    • Build rapport with opposition thinking styles
    • Create a positive problem-solving culture
    • 4 strategies to build a goodwill nest for next time
    • Critique a 5-step conflict resolution plan
    • Deal with difficult people more effectively
    • Develop strategies to manage future conflicts
    • Manage and review all stakeholder relationships

    Course Description

    Importance of Conflict Resolution Skills Training

    Conflict resolution training: Why is it so important? Dealing with conflict at work can lead to reduced productivity and can snowball into resentment and bitterness. Workplace conflict usually occurs when people have opposing beliefs, ideas, needs, perspectives or goals. Workplace conflicts should be resolved quickly before they fester and grow.

    Dealing With Conflict in the Workplace

    If you have evidence of conflict in the workplace then this conflict resolution skills training course is ideal. Learn constructive workplace conflict resolution techniques with this very effective conflict management training course. It is unfair to all employees if workplace conflict is not dealt with effectively. Workplace conflict cannot simply be swept under the carpet.

    Workplace Conflict Resolution Skills

    In today’s workplace, conflict at work is inevitable. Participants are often surprised to find that organisational conflict is necessary and need not always be perceived in a negative light. All your organisation’s stakeholders have different wants and needs. Ideally everyone is pursuing the organisation’s objectives and working seamlessly. However, the reality is that conflicts will always occur and the goal is to acknowledge and remove them quickly. Dealing constructively with conflict in the workplace is an essential skill for everyone. This can be achieved by understanding the psychology and causes of conflict at work.

    How Good are you at Managing Conflict?

    Is this conflict resolution training course for you? Ask yourself the following:

    1. I actively listen to what the other person has to say
    2. I try to identify the underlying interests in a conflict situation
    3. I develop and analyse various resolution options
    4. I respect differences in opinion
    5. I am aware of cross cultural considerations when dealing with conflict in the workplace
    6. I understand the positive outcomes that can be a result of conflict
    7. I have a clear understanding of what’s expected of me
    8. I see the whole picture and not just my point of view
    9. I address the root cause of the conflict rather than symptomatic responses
    10. I am free from bias and objective in my dealings with others
    11. I always ask for other people’s opinions
    12. I ask questions instead of giving orders
    13. I do not get angry over small issues
    14. I admit my mistakes when I am wrong
    15. I focus on the problem but not the person
    16. I always look at how the situation will affect the future
    17. I encourage a “moving onwards with no resentment” attitude after a conflict is resolved
    18. I try to look for common ground as much as possible

    If you answered “No” to five or more of these questions then this course is ideal for you

    Questions you might be asking yourself

    How do I remove conflict at work? How do I spot the early signs of a damaging workplace conflict? What are my options to resolve conflict at work?

    Conflict Resolution Case Studies

    Participants will also explore case studies and locate the root cause of different conflicts in workplaces. Participants will be encouraged to put together strategies to address the root cause of the problem instead of addressing symptoms of the problem. The case studies reinforce how people can deal with conflict constructively instead of avoiding the conflict. Workplace conflict constantly morphs until it is confronted professionally and in a timely manner.

    If you would like more information on this training program, please contact:

    Deborah Dear – Marketing Manager

    Phone: 1300 323 752


    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our CONFLICT RESOLUTION & MANAGEMENT TRAINING is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from CONFLICT RESOLUTION & MANAGEMENT TRAINING and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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