Conflict Resolution Skills Training Course


Conflict Resolution Skills Training Course

Managing conflict in the workplace can be tricky and complicated. If you can’t manage conflict, you could end up facing a range of problems from high staff turnover to potential legal problems. At Preferred Training Networks, we offer comprehensive conflict resolution skills training for organisations across Australia.

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    Course Video

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    Key learning outcomes

    • Understanding the psychology of conflict
    • Remove role ambiguity: The #1 cause of conflict in the workplace
    • Identify the different types and causes of workplace conflict
    • Transform conflicts into positive outcomes
    • Critique the Thomas Killman conflict framework
    • Feel comfortable putting forward unpopular perspectives
    • Understand the psychological impact of ego and personality types
    • Work collaboratively with diverse stakeholders to reach agreement
    • Discuss the heliotropic principle
    • Focus on the root cause rather than addressing symptomatic responses
    • Build rapport with opposition thinking styles
    • Create a positive problem-solving culture
    • 4 strategies to build a goodwill nest for next time
    • Critique a 5-step conflict resolution plan
    • Deal with difficult people more effectively
    • Develop strategies to manage future conflicts
    • Manage and review all stakeholder relationships

    Course Description

    Importance Of Conflict Resolution Skills Training

    Conflict resolution training: Why is it so important? Dealing with conflict at work can lead to reduced productivity and can snowball into resentment and bitterness. Workplace conflict usually occurs when people have opposing beliefs, ideas, needs, perspectives or goals. Workplace conflicts should be resolved quickly before they fester and grow.

    Dealing With Conflict In The Workplace

    If you have evidence of conflict in the workplace then this conflict resolution skills training course is ideal. Learn constructive workplace conflict resolution techniques with this very effective conflict management training course. It is unfair to all employees if workplace conflict is not dealt with effectively. Workplace conflict cannot simply be swept under the carpet.

    Workplace Conflict Resolution Skills

    In today’s workplace, conflict at work is inevitable. Participants are often surprised to find that organisational conflict is necessary and need not always be perceived in a negative light. All your organisation’s stakeholders have different wants and needs. Ideally everyone is pursuing the organisation’s objectives and working seamlessly. However, the reality is that conflicts will always occur and the goal is to acknowledge and remove them quickly. Dealing constructively with conflict in the workplace is an essential skill for everyone. This can be achieved by understanding the psychology and causes of conflict at work.

    How Good are you at Managing Conflict?

    Is this conflict resolution training course for you? Ask yourself the following:

    1. I actively listen to what the other person has to say
    2. I try to identify the underlying interests in a conflict situation
    3. I develop and analyse various resolution options
    4. I respect differences in opinion
    5. I am aware of cross cultural considerations when dealing with conflict in the workplace
    6. I understand the positive outcomes that can be a result of conflict
    7. I have a clear understanding of what’s expected of me
    8. I see the whole picture and not just my point of view
    9. I address the root cause of the conflict rather than symptomatic responses
    10. I am free from bias and objective in my dealings with others
    11. I always ask for other people’s opinions
    12. I ask questions instead of giving orders
    13. I do not get angry over small issues
    14. I admit my mistakes when I am wrong
    15. I focus on the problem but not the person
    16. I always look at how the situation will affect the future
    17. I encourage a “moving onwards with no resentment” attitude after a conflict is resolved
    18. I try to look for common ground as much as possible

    If you answered “No” to five or more of these questions then this course is ideal for you

    Questions you might be asking yourself

    How do I remove conflict at work? How do I spot the early signs of a damaging workplace conflict? What are my options to resolve conflict at work?

    Conflict Resolution Case Studies

    Participants will also explore case studies and locate the root cause of different conflicts in workplaces. Participants will be encouraged to put together strategies to address the root cause of the problem instead of addressing symptoms of the problem. The case studies reinforce how people can deal with conflict constructively instead of avoiding the conflict. Workplace conflict constantly morphs until it is confronted professionally and in a timely manner.

    If you would like more information on this training program, please contact:
    Melinda Kavanagh – Marketing Manager
    Phone: 1300 323 752

    Preferred Training Networks can also help you with: people management courses, b2b sales training, and speed reading course. For any queries, get in touch with us today.

    Whether you’re looking for help with time management, communication techniques, effective leadership skills, professional or interpersonal development or anything in between, we can help.

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    Our Courses Are Available Australia Wide

    We offer in-person Conflict Resolution Skills Training Course, programs and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth and other areas of Australia. If you’re looking for Conflict Resolution Skills Training Course “near me”, save yourself some time and contact us today. Wherever you are in Australia, we can come to your organisation or organise a venue for in-person training, workshops and skills programs. Find out what Preferred Training Networks can do for your organisation. Get a free online quote now or give us a call today on 1300 323 752 to discuss your requirements or explore our full range of courses.

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