Importance of Conflict Resolution Skills Training
Conflict resolution training: Why is it so important? Dealing with conflict at work can lead to reduced productivity and can snowball into resentment and bitterness. Workplace conflict usually occurs when people have opposing beliefs, ideas, needs, perspectives or goals. Workplace conflicts should be resolved quickly before they fester and grow.
Dealing With Conflict in the Workplace
If you have evidence of conflict in the workplace then this conflict resolution skills training course is ideal. Learn constructive workplace conflict resolution techniques with this very effective conflict management training course. It is unfair to all employees if workplace conflict is not dealt with effectively. Workplace conflict cannot simply be swept under the carpet.
Workplace Conflict Resolution Skills
In today’s workplace, conflict at work is inevitable. Participants are often surprised to find that organisational conflict is necessary and need not always be perceived in a negative light. All your organisation’s stakeholders have different wants and needs. Ideally everyone is pursuing the organisation’s objectives and working seamlessly. However, the reality is that conflicts will always occur and the goal is to acknowledge and remove them quickly. Dealing constructively with conflict in the workplace is an essential skill for everyone. This can be achieved by understanding the psychology and causes of conflict at work.
How Good are you at Managing Conflict?
Is this conflict resolution training course for you? Ask yourself the following:
- I actively listen to what the other person has to say
- I try to identify the underlying interests in a conflict situation
- I develop and analyse various resolution options
- I respect differences in opinion
- I am aware of cross cultural considerations when dealing with conflict in the workplace
- I understand the positive outcomes that can be a result of conflict
- I have a clear understanding of what’s expected of me
- I see the whole picture and not just my point of view
- I address the root cause of the conflict rather than symptomatic responses
- I am free from bias and objective in my dealings with others
- I always ask for other people’s opinions
- I ask questions instead of giving orders
- I do not get angry over small issues
- I admit my mistakes when I am wrong
- I focus on the problem but not the person
- I always look at how the situation will affect the future
- I encourage a “moving onwards with no resentment” attitude after a conflict is resolved
- I try to look for common ground as much as possible
If you answered “No” to five or more of these questions then this course is ideal for you
Questions you might be asking yourself
How do I remove conflict at work? How do I spot the early signs of a damaging workplace conflict? What are my options to resolve conflict at work?
Conflict Resolution Case Studies
Participants will also explore case studies and locate the root cause of different conflicts in workplaces. Participants will be encouraged to put together strategies to address the root cause of the problem instead of addressing symptoms of the problem. The case studies reinforce how people can deal with conflict constructively instead of avoiding the conflict. Workplace conflict constantly morphs until it is confronted professionally and in a timely manner.
If you would like more information on this training program, please contact:
Deborah Dear – Marketing Manager
Phone: 1300 323 752