Relationship Building

“Customer service should not be a department, it should be the entire company” – T Hsieh

The better relationships have less struggle points. When things go wrong, they get fixed quickly. Would you like to strengthen your internal or external relationships Organisations continually overate their relationships with stakeholders. Moreover, organisations often take their relationships for granted.

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    Key learning outcomes

    At the conclusion of this course, participants will be able to:

    • Develop rapport with customers
    • Use actively listening and questioning skills to understand customer’s needs better
    • Use laddering techniques to understand the motivations of stakeholders
    • Decide acceptable and unacceptable behaviours
    • Use influencing skills to position mutual benefits with stakeholders
    • Map out recurring challenges with customers
    • Conduct a relationship risk analysis
    • Discover strategies to build internal and external relationships
    • Build levels of trust in the relationship
    • Build better win/win relationships with stakeholders

    Course Description

    In this course, participants map out the strengths and weaknesses of existing stakeholder relationships. A risk analysis then highlights which relationships need to be improved. Then, participants discover strategies to build relationships with the identified stakeholders.

    Would you like to attend this program?

    For maximum effectiveness, this course is best conducted as an in-house program.

    Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

    Duration: Each course can be tailored to suit your timeframes.

    If you would like more information on this training program, please contact us at 1300 323 752 or Email:

    cta course

    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Relationship Building is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Relationship Building and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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    We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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