Relationship Building


Relationship Building

“Customer service should not be a department, it should be the entire company” – T Hsieh

The better relationships have less struggle points. When things go wrong, they get fixed quickly. Would you like to strengthen your internal or external relationships Organisations continually overate their relationships with stakeholders. Moreover, organisations often take their relationships for granted.

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    Key learning outcomes

    At the conclusion of this course, participants will be able to:

    • Develop rapport with customers
    • Use actively listening and questioning skills to understand customer’s needs better
    • Use laddering techniques to understand the motivations of stakeholders
    • Decide acceptable and unacceptable behaviours
    • Use influencing skills to position mutual benefits with stakeholders
    • Map out recurring challenges with customers
    • Conduct a relationship risk analysis
    • Discover strategies to build internal and external relationships
    • Build levels of trust in the relationship
    • Build better win/win relationships with stakeholders

    Course Description

    In this course, participants map out the strengths and weaknesses of existing stakeholder relationships. A risk analysis then highlights which relationships need to be improved. Then, participants discover strategies to build relationships with the identified stakeholders.

    Would you like to attend this program?

    For maximum effectiveness, this course is best conducted as an in-house program.

    Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.

    Duration: Each course can be tailored to suit your timeframes.

    If you would like more information on this training program, please contact us at 1300 323 752 or Email:

    cta course

    Our Courses Are Available Australia Wide

    We offer in-person Relationship Building, programs and workshops run by expert trainers to organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane, Perth and other areas of Australia. If you’re looking for Relationship Building “near me”, save yourself some time and contact us today. Wherever you are in Australia, we can come to your organisation or organise a venue for in-person training, workshops and skills programs. Find out what Preferred Training Networks can do for your organisation. Get a free online quote now or give us a call today on 1300 323 752 to discuss your requirements or explore our full range of courses.

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    We offer a wide range of professional development courses for various needs. Avail our courses to enhance professional skills and efficiency. Please fill the following form to get an instant quote and know more about our professional development pricing structure.

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