All Courses

This course provides participants with an understanding of the key skills needed to successfully manage accounts. Topics include customer service, negotiation, problem solving, influencing and communication. Participants will learn how to identify their customers’ needs and create value-added partnerships that strengthen relationships and drive growth. Along the way, participants will develop the ability to anticipate customer expectations and build trust […]

This advanced account management course is designed to provide experienced professionals with the critical skills and knowledge necessary to effectively manage larger accounts. Participants will learn strategies for managing relationships with (multiple) customers, conducting professional negotiations, and developing comprehensive account plans. The emphasis of this course is on practical application of real-world concepts, allowing for the development of a highly-sophisticated […]

Advanced negotiating skills are critical if your people are negotiating deals more than $50,000. Behavioural experiments conclude that people who have not mastered the art of negotiation will concede up to 5 times the amount of concessions that a master negotiator will concede. This course was designed to give you the strategies that the master negotiators learn at advanced negotiation […]

Our sales training programs are designed to enable participants to learn how to build levels of trust with customers and prospects. Participants will explore the Ansoff Matrix to unleash a new wave of opportunities and leads. A great BDM never runs short of opportunities or leads. The nature of sales is changing, but we still buy from people we like. […]

As the process of retaining and gaining clients continue to get more competitive, here is a learning methodology that is win/win and can help to break down communication silos between your organisation and your clients and/or suppliers. Four Steps to Build Long Term Relationships with your clients and/or suppliers: 1. Choose a training program that will build relationships with clients […]

Our B2B sales courses enable you to hone your skills for effective outcomes. Enhance your confidence level with our courses that help you to boost your B2B sales skills. Our Business to Business advertising course is designed to help you improve your promotional skills and take your business to new heights. Participants learn how to be more consultative. The B2B […]

The training process in six easy steps: Decide which blocks of Client Service you would like in your customised training program By working with one of our professional consultants, you can build a customised Client Service training program that suits your organisation and industry. Simply decide which blocks you would like in your Client Service training program and we will […]

Consult: to seek information or advice with specialist knowledge on a particular subject. Here’s a paradox. “Consultant” is often understood by consultants. These consultants don’t actually know how to consult. What about your telco consultants working in the call centres? Surely, they are not consulting if they are just trying to sell up the most expensive phone plan. NUTS AND […]

Consultative Selling focuses upon the client rather than your product or service. It is a process which creates rapport, builds trust and focuses on creating sustainable relationships. How would you rate your Consultative Selling skills? Ask yourself the following: I understand my clients business and the market they operate in. I take time to work with my clients on issues […]

Many sales programs are too complicated with no lasting behavioural change for your sales team. Continue-Start-Stop Selling Techniques could not be easier to implement and is a proven methodology. At the conclusion of the program you will have an action plan of what activities and behaviours will be continued, started and stopped. Case Study A Fortune 500 office automation and […]

In the midst of economic crisis, the need to communicate with difficult debtors is becoming more common in the marketplace. In order to achieve maximum debt recovery, an appropriate strategy outlining key processes and skills needs to be embedded. By developing existing collection skills employees will become more confident, assertive and motivated to obtain more win-win deals and quicker debt […]

Have your people been trained specifically to consult effectively with internal customers? Some internal customers have expectations which are not communicated clearly. Top flight internal consultants find out these specific requirements and are able to deliver a solution consistently. Internal consulting is a skill set that can deliver so many benefits to your organisation. How good are your consulting skills? […]