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Dealing with Duck Hoods

Think of the unpleasant people that you have to interact with. Do any of these behaviours ring a bell? Crass, Narcissistic, Intolerable, Unpleasant, Offensive, Rude, Arrogant. Nasty, Intimidating, Obstinate, Megalomaniac. That’s your duck-hood.
This workshop equips participants with tools to deal with these behaviours. You’ll learn various helpful strategies that will aid you in navigating tricky conversations and understanding how to handle difficult conversations. We’ll also explore ways to recognise destructive behaviour and constructively address situations before they become worse. These duck hood behaviours can take a toll on you so this course will help you regain control.

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    Key learning outcomes

    Key Course Content:

    • Learn effective communication strategies for dealing with difficult people.
    • Develop assertive skills to handle difficult conversations.
    • Understand how to respond to negativity and criticism.
    • Become better equipped to defuse heated situations in a professional manner.
    • Learn how to identify and address the underlying causes of hostility towards employees.
    • Recognise and practice empathy to reach a common understanding.
    • Develop self-confidence to navigate through difficult conversations.
    • Countering 11 Duck-Hood Behaviours – Crass, Narcissistic, Intolerable, Unpleasant, Rude, Offensive, Arrogant. Nasty, Intimidating, Obstinate, Megalomaniac

    Course Description

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    Australia-wide training courses and workshops

    At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Dealing with Duck Hoods is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

    With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Dealing with Duck Hoods and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

    Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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