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Alternative Dispute Resolution
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our […]
Benefits To You
Access to Australia’s best trainers – you are assured of quality – As Australia’s first referred training network, all our trainers have been referred by Senior Managers from a diverse range of industries. By partnering with Preferred Training Networks you have the opportunity to be introduced to our network of quality trainers. Eliminate disappointing training […]
Brilliant Workplaces The Female Imprint Course
This course was designed by a female organisational psychologist to give professional females adaptable and strategic skills to work in sectors that are still top-heavy with males. The course is facilitated by an amusing male presenter. The presenter will put forward case studies and interpret them from a male perspective. So, if you’d like to […]
Complaint Handling Courses
How effectively does your team manage customer complaints? When dealt with properly, complaints can turn unsatisfied customers into devoted supporters. Developing the ability to do so has a huge impact on your organisation’s reputation and success. Complaint handling courses are especially useful in this situation. By providing your team with the necessary techniques, any interaction, […]
De-Escalating Violence
Target Audience: The course can be tailored to the group. This course is very popular with frontline staff. And also, with health care & regulatory employees who make domestic visits Duration: This course is available as a 1-day course or a truncated ½ day course. Delivery: This course can be delivered both in-person or virtually. […]
EMPLOYEE ENGAGEMENT TRAINING COURSE
Join us for an immersive and transformative workshop designed to revolutionise your approach to employee engagement. This workshop delves deep into the core strategies that drive unparalleled employee engagement, ensuring your organisation thrives. The facilitator will be hand-picked and will have lots of experience in your sector. The challenge of “employee engagement” is getting everyone […]
Empowerment and Motivation Skills
The key challenge facing managers and leaders today is to understand how to empower and motivate their team. We all know that people who are motivated will be more productive and perform better at work. The leader of the team is responsible for creating a good work environment for his/her team. This involves spending time […]
Exchanging feedback and creating dialogue
Plan of action Many of us do not appreciate negative feedback. We like positive feedback and deflect negative feedback. Feedback is certainly influenced by perception, cultural background and emotional intelligence. This program will help your organisation embrace dialogue and feedback as opportunities rather than a perceived threat. How to promote dialogue in your organisation How […]
FACILITATION TRAINING COURSES
People often make the mistake of thinking that facilitation is just another name for training or presenting. Facilitation involves a higher level of interaction with the audience and therefore requires a different skill set. Facilitators need to understand group dynamics, be able to engage the participants and use a variety of interactive techniques. This program […]
Feedback Management
Participants will be encouraged to practice strategies and collaborate on best practices for managing feedback. Have you noticed that people are losing the ability to disagree professionally. Upon completion of this course, participants will have the skills and confidence to handle feedback in a manner that improves interpersonal internal and external relationships. Key Course Content: […]
How To Engage Your Audience
This program is designed to give your people tips that the experts use to engage an audience in any subject. Would you believe that How to Speed read the Fin Review is one of our most popular presentations? Who should attend? This program is ideal for people who need to make presentations on seemingly dry […]
How To Stop New Teams Imploding
Unfortunately, this initial enthusiasm wanes. Personalities and egos begin to surface and impact negatively on team morale and performance. Too many new teams become dysfunctional because they are not managed effectively. Internal differences abound leading to an implosion. The imploded team then gets replaced by another enthusiastic new team. And the cycle continues… Team members […]
Leading a Hybrid Team
Hybrid teams can sometimes play games pretending they are working at full capacity and this can mean others are picking up the slack. It’s a good opportunity to make sure everyone is on the same page. Key Course Content: Understand the challenges and potential solutions for leading hybrid teams Develop strategies to create an effective […]
Learn To Learn
Once learning styles are understood then participants are shown proven methods to modify their communication style so their message is retained. What are the benefits of your Learn to Learn program? 1. Understand the key principles of adult learning. 2. Discover how adult learning styles differ. 3. Engage your listener. 4. Understand the importance of […]
Listening Skills Training
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our […]
Managing Poor Performance and Unacceptable Employee Behaviour
Which behaviours are prevalent in your workplace? Lying Rudeness Employee apathy Backstabbing Swearing Poor time keeping Bullying Innuendo Shadow Managing Poor work Poor workplace behaviour Shouting Imagine the difference if you had no boxes to tick! Believe it or not some workplaces operate seamlessly where employees actually look forward to coming to work! When employees […]
Marketing Skills
How would you rate your organisation’s marketing skills? Ask yourself the following: My team focuses on relationships as well as the product/service. My team know and understand our competitive advantage. My team puts the customer’s/client’s needs first. My team knows how to communicate value. My team knows how to create/add value. My team knows how […]
Measurement
MBYDESIGN 4.1™ was developed in Australia by a team of behavioural psychologists and workplace performance subject experts. MBYDESIGN 4.1™ measures the impact of the training 14-21 days after the program and measures the transfer of knowledge from the classroom to the workplace. It gives your managers a ranked report of what behaviours to observe and […]
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING
As we know violence can happen anywhere. Sometimes there are telltale signs that violence is about to occur and sometimes spontaneous violence occurs almost at random. This course gives participants practical psychological tools and tips to use when a situation escalates. The last module includes strategies to use after a violent incident has occurred. The […]
Performance Appraisals Training (PAT)
If given a choice between a root canal and a performance appraisal, some people would choose the root canal. But why do they need to be so difficult for some people? There is no doubt that the four main stumbling blocks at Performance appraisal time is: Lack of preparation Lack of confidence Lack of skill […]
Performance Management And Bullying Awareness
Managers and Leaders are responsible for driving productivity. Sometimes Managers or Leaders are held back by a fear of accusations of bullying. Do your people know how to proceed without the anxiety? Do they know how to proceed with courageous conversations without being accused of bullying? Do they know how to avoid or manage a […]
Performance Management for IT & Technical People
With the dot com boom, organisations were too busy to performance manage IT and technical people. The performance management task was left to the IT manager, who was often technically minded and had very little spare time for this crucial task. Rewards and bonuses were tied to task achievements with little linkage to behavioural guidelines. […]
PERFORMANCE MANAGEMENT TRAINING
This program will provide your staff with a range of skills and knowledge to better manage and address poor performance. Drawing on current data and using a very practical approach, this program will give your managers the confidence to better manage performance and work towards improved outcomes and productivity. *** Please note we can incorporate […]
Positive Leadership Skills
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders. Duration: This course is available as a 1-day course or a truncated ½ day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual […]
Presentation Skills Training Course
Through hands-on exercises and expert feedback, you’ll learn how to effectively plan and structure content, design minimal slides (if any) that engage and support your message. Participants also learn how to use some modern technology tools to further embed and back up the message. Previous participants have been surprised at the range of freely available […]
Recruiting Skills
Recruit Recruit Recruit! So why do we recruit so many duds? Why are some basic rules of recruiting bypassed? Recruitment is a process. Follow the steps and you’re far more likely to hire an excellent candidate. A dud can be a disaster so improve your processes and stop hiring them. For goodness sake, even if […]
Resentment at Work Removal Strategies
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is recommended as a 1-day course Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations. […]
Results Orientation & Outcomes
The challenge is to get the right balance between planning and achieving results. This program will help your people discover a proven results orientation framework. Your people will develop foundation skills to achieve a results outcome. Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. […]
Sales Business To Business Building Blocks
The b2b sales training – a process in eight easy steps: Decide which blocks of Business to Business Sales best fit the needs of your managers The content of The Building Blocks of Business to Business Sales training program is the decision of the client. Simply put together the building blocks that you consider most valuable. Each block […]
Surveys Made Simpler
Most popular types of surveys available to you are as follows Customer Surveys Entry / Exit surveys Organisational Capability surveys 360 degree surveys Engagement Level surveys Stakeholder satisfaction levels Advantages of using Preferred Training Networks to organise your surveys We can host your online survey and/or we can integrate it with your site. You have […]
Team and Customer Etiquette
Behavioural surveys conclude that employees like being greeted in the morning and it’s hard to believe that some staff today don’t even say “Good Morning”. And if you recognise poor manners internally, you need to question what service standards your customers receive. The number one complaint of customers is usually related to a perceived rudeness […]
TEAM BUILDING COURSES
Teams can only work effectively if team goals are aligned with organisational objectives. Often, teams do not achieve high levels of productivity and building a high performing team requires a lot of work and training. If the team isn’t productive, managers often blame personalities within the team rather than the fact that the team has […]
Team Building Training
This training course focuses on team building and developing effective teamwork. Through a series of activities and exercises, participants will build emotional intelligence, trust, and respect between each other. Our course will help teams to learn how effective communication, collaboration and problem solving can lead to real team success. It also provides teams with strategies […]
Telephone De-escalation Techniques
Target Audience: The course can be tailored for handling incoming or outgoing calls (or both) Duration: This course is available as a 1-day course or a truncated half day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations. Group Size: We […]
Train the Facilitator
Facilitation is a trusted tool for sharing ideas, delivering messages and collaborating with others. Formal facilitation methods became more structured in the late 60’s and early 70’s as a means of removing dysfunctions in the workplace. In many organisations, the use of a neutral third party to manage and improve meetings, presentations and learning sessions […]
Train the Mentor
This course is designed to prepare mentors for a mentoring program. Designed to give mentors an insight into what effective mentoring is all about, our mentor training program can help businesses thrive. Participants discover a mentoring methodology to structure the mentoring process. Participants also learn how to set expectations with the mentees from the outset. By following […]
Train the Technical Trainer
Pre-requisites There are no pre-requisites other than the participant will be responsible for delivering technical training. Some course participants may have the Cert IV but it is not essential. This course is completely different to the Cert IV. There is very little overlap as the Cert IV is too theoretical and top heavy in process […]
TRAIN THE TRAINER COURSE
This train the trainer course pivots around the 70:20:10 model. Participants discover tools to help embed organisational learning. So, if you would like to boost levels of audience engagement and learning, then this course is perfect. This training has been designed for new and experienced trainers. Your experienced trainers will learn some new skills to […]
Training Technical People to Manage Satellite Teams
This course was designed to give technical experts an understanding of what difficulties often arise when leading satellite teams. Technical people often like order and structure. However organising satellite teams is seldom straightforward. Your technical people will discover proven methods to get satellite teams to complete tasks more seamlessly. They will also learn the benefits […]
Transitioning Groups to Teams
The group will decide on a core set of competencies that the group collectively agrees to be mission critical for their team to be a high performing team. Group members will be encouraged to complete a gap analysis of their own skill ratings against those of the group to consider development opportunities. The group will […]
Tuckman’s Stages of Group Development
Tuckman’s stages of group development describe the four different stages of a group as they get together to operate collectively. The stages of group development by Tuckman enable people to gather a better understanding of how groups work. Forming: This stage is marked by the desire of people to be accepted by others without any conflict. […]
Working Across Workplace Generations
We will dive into topics such as mentorship, communication strategies, openmindedness, and appreciation of different generations in the workplace to ensure effective collaboration. You will gain an understanding of the importance of maintaining a respectful and inclusive work environment that works for everyone. Working together certainly beats works in silos and everyone learns more. Key […]
WORKPLACE BEHAVIOUR COURSE
Discover practical behaviour strategies to remove negative behaviours such as bullying and discrimination. If you are serious about removing unacceptable employee behaviours in the workplace then this course is perfect. Don’t miss out on this breakthrough course in workplace behaviour training. Learn positive behaviour strategies to remove negative behaviours such as workplace bullying and workplace discrimination. […]
