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Difficult Customers & Challenges
Behavioural Adjustment Techniques In Intense Situations Training
How well can you adapt your behaviours in intense situations? Ask yourself the following: I know how to eliminate stress. I control how my mind and body responds to difficult moments. I am aware of the things that cause tension. I know how to deal with angry people. I can easily identify possible exits in […]
Complaint Handling Courses
How effectively does your team manage customer complaints? When dealt with properly, complaints can turn unsatisfied customers into devoted supporters. Developing the ability to do so has a huge impact on your organisation’s reputation and success. Complaint handling courses are especially useful in this situation. By providing your team with the necessary techniques, any interaction, […]
Customer Conflict Resolution Training
From office jobs to fieldwork, conflicts can arise in any setting. Anyone working in customer support-or any role involving interaction with people-knows that handling conflict is an inevitable part of the job. That’s why PrefTrain offers customer conflict resolution training. By taking part in this course, you’ll gain skills in conflict resolution and phone de-escalation […]
DEALING WITH ANGRY PEOPLE
If you’ve faced an angry group, then you’ll know the importance of this training. The biggest problem with an angry group is that the anger is constant and random. It’s even more unsettling than dealing with an angry individual. This course gives you strategies to keep you safe and quell the group’s anger. So, if […]
Dealing with Challenging Situations
This program is designed to assist participants to cope effectively with situations which could be classified as ‘challenging’. Through an experiential learning process, participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self-awareness, assertiveness and delighting in diversity. Action Plan […]
DEALING WITH DIFFICULT INTERNAL CUSTOMERS AND EXTERNAL CUSTOMERS BEHAVIOUR
Everyone is a customer. Maybe you have a recurring issue with an internal customer. You just can’t see eye to eye. Even a minor dispute flares up because of your relationship. Or maybe it’s your biggest external customer who is always being difficult yet people turn a blind eye. So, what do you do? Are […]
Dealing with Difficult Parents
This niche course was designed by an organisational psychologist specifically for Education Professionals. We also recommend inviting non-teaching staff, so the school has an integrated strategy to deal with difficult parents. Difficult parents have a knack of weaving around your protocols. So it’s important to have a robust strategy in place. Of course, parents have […]
Dealing with Difficult Patients & Carers
The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then diffuse the situation as quickly as possible and remain safe. NUTS AND BOLTS Would you like to attend this program? For maximum effectiveness, this course is best conducted as an in-house program. Venue: For your convenience, you can choose […]
Dealing With Difficult People
Sometimes difficult people enjoy being difficult. They enjoy being abusive. They gain immense satisfaction from trying to ruin your day. So, what can you do? How can you set boundaries for difficult people? How do you complete your work in the presence of difficult people? This course will give you the psychological tools to remain […]
Dealing with Emotional People Course
This program is designed to assist participants to effectively deal with people facing difficult situations. Through an experiential learning process participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self awareness, assertiveness and delighting in diversity. Participants will leave with […]
Dealing With Irate Creditors
When your suppliers are selling goods and services then they are usually happy. However when the economy wobbles your creditors can turn ugly and make their problems very personal. It is like a Jekyll and Hyde relationship. Creditors can forget your total value and this is your opportunity to remind them. This program shows your […]
Emotional Intelligence for Challenging Situations in LG
At a glance your course covers: What is Emotional Intelligence: different models analysis. Core competencies: self-management; self-awareness; self-regulation; self-motivation and empathy Role of EI at work — social skills; making an impact; creating a powerful first impression; assessing a situation How to accurately perceive and interpret emotions Understand different emotions and manage them in the […]
HOW TO REDIRECT CLIENT ANGER
An angry client is a business opportunity. Clients often get angry when they perceive a service failure. The unfortunate thing is that the service failure does not even need to be real. If your client thinks its real then its real. Fortunately there are plenty of business opportunities with angry clients if you manage them […]
Learn How to Bury the Hatchet in LG
The key to “burying the hatchet” is being able to understand difficult issues and have a toolbox of conflict resolution techniques. Employees and management often find themselves in situations where they are forced to work and communicate with people, but are unable to make a connection with them. Occasionally negative reactions to others can be […]
OCCUPATIONAL VIOLENCE & AGGRESSION TRAINING
As we know violence can happen anywhere. Sometimes there are telltale signs that violence is about to occur and sometimes spontaneous violence occurs almost at random. This course gives participants practical psychological tools and tips to use when a situation escalates. The last module includes strategies to use after a violent incident has occurred. The […]
Workplace Safety Aggression Training
No organisation likes to think that violence could occur within their own workplace. Unfortunately, some individuals tend to react with aggression when faced with challenging situations. Instead of putting a pause on the situation and understanding the reasons behind the issue, they tend to respond quickly with anger. In these cases, managers might miss the […]
