Outliers

  Plan of action Ambiguity causes havoc in communications. Due to our cultural upbringing and our conditioning, we perceive the world differently to everyone else. Our clear as crystal instructions are clear as mud to other people. By developing contrast skills, we will learn to chip away at the edge of our perceptive world and […]

If the employer and employee can work together on mutual goals then career management is an opportunity for both parties to grow. Benefits to your employer By knowing a team member is planning their career, the employer will benefit from having enough time and resources to: Consider any changes to current roles and begin any […]

How good are your chaos management skills? Ask yourself the following questions: Our people make fast and correct decisions during a chaos Our people can read the signals of a potential chaos Our people can map out a problem which might be intertwined with the organisational processes Our people have a proven platform to work […]

Plan of action This program is designed to make you imbibe compassion in every facet of your life. Learn how to make compassion a part of your organisational culture and personal character. This program dovetails compassionate behaviours with productivity boosts. Many workforces operate using the blame system which stifles morale and productivity. How to motivate […]

Plan of action Middlers often conceal themselves within an organisation and pay extra attention to process and are not always results orientated. Middlers often operate beneath the radar as their performance is neither exceptional nor poor. Middlers always underachieve and are at the opposite end of the continuum to action orientated people. How to refocus […]

We need to cut costs. We need to cut costs. We need to cut costs. It doesn’t matter how many times you say it. People and organisations need to know how to cut costs effectively without damaging productivity and existing service levels to critical customers and clients. Help your people apply lean thinking practical solutions […]

The leader of the team is responsible for creating a good work environment for his/her team. This involves spending time trying to understand what motivates each individual and addressing problems faced by the team. How willing are your people to give discretionary effort to you? Ask yourself the following: I understand the principle of discretionary […]

The benefits of your Reward and Recognition workshop are: Getting buy-in for higher performance objectives. Linking higher performance to rewards (how the experts do it). Motivating your employees to achieve stretch goals. Rewarding your employees on achieving their KPIs. Developing a long term incentive program. Creating intrinsic and extrinsic rewards for your employees. Designing a […]

Plan of Action for the Tailored ‘Framing Decisions & Making Quality Decisions’ Workshop Did you know that there is a cognitive disorder whereby people cannot make decisions? They cannot choose from options and will procrastinate to eternity. This program will give you insights into the psychology of decision-making. As a result, your people will be […]

Through extensive research, we have established an effective way of strengthening your existing graduate program. The Graduate Excellence Program is designed to complement your existing graduate program by offering a proven methodology that will highlight the support and development that each of your graduates will need to flourish and succeed in their current and future […]

Looking at your current work environment from the eyes of a fresh graduate can be very enlightening. Many graduates believe that the work environment is less structured than at university and is a place where emergencies are occurring in no logical manner. Graduate induction training courses are highly values by graduates Graduates are almost  crying […]

Be vigilant with social media too. Some employees are probably addicted and will spend all day on social media if they can. Check performance – For example, somebody might tell you they’ve been flat out on the project since last week. Ask them to demonstrate to you the actual tasks that have been completed in […]

This truly unique course was designed by an organisational psychologist to help your people feel more comfortable saying “No”. “No” can be omnipotent and is often under-used for a variety of reasons including cultural, personality and cognitive differences. The course can be very valuable at home too. Do you ever say “yes” to something you […]

Most people have regrets and disappointments in their lives. Many people get fixated chasing dreams. Once the dream is achieved, they lose interest and chase another dream. This program looks at what’s really important for you to achieve in your life. It might be that you want to enjoy your job more or to enjoy […]

If you answered “Yes” to any of the above questions, you are a CREDIDIOT®. How’s your personal financial awareness? Credit companies make billions of dollars every year from CREDIDIOTS. Not long ago, people prided themselves with how little debt they had, whereas nowadays, marketers have made it almost trendy to be severely in credit card […]

It is critical for organisations to seize opportunities to provide better products and services for your customers and clients. In business, it’s a competitive advantage. In the public sector, customer service performance indicators are constantly monitored for funding and resourcing decisions. The challenge is that it’s much easier to ridicule ideas rather than to take […]

What do previous participants thing about the tailored minute taking inhouse training course? “For an unexciting topic, albeit useful, the seminar was enjoyable and on topic. My key takeaways would have been clarifying in a meeting (as I often feel the minute taker shouldn’t speak), clarification of the role of a minute taker and ensuring […]

The 4 models covered are: 70 20 10 Performance Consulting Blended Learning Connectivism Here’s a quick overview of the Moving the Responsibility of Learning to the Learner presentation: Staff love to highlight “lack of training” on their exit surveys. But it’s fair to say that they need to shoulder some of the responsibility. They often […]

If you overly rely on a narrow set of skills, you are not truly maximising your organisational opportunities. Learn how to expand your range of skills today. How to identify gaps in your skill levels. How to understand capability frameworks. How to value add. How to multi skill. How to understand the need to have […]

People = Profit in 8 steps Point your people in the same direction and break down any silos. Value your people. Engage your people. Adjust and/or eliminate undisciplined behaviours. Celebrate the diversity of your people. Eliminate myopic WIIFM and replace with synergy. Motivate and excite your people. Walk the talk and communicate positively. Putting People […]

This course was designed by an organisational psychologist to give managers and supervisors proven skills to manage staff who they will frequently bump into outside of work. By following this proven methodology, participants will feel more secure managing at work and simultaneously enjoying the benefits of working in a close-knit community. It doesn’t have to […]

Here is a quick exercise: Put together some PowerPoint slides about your company, your clients, the year you commenced business and your strategic direction. Now show it to your employees and note them drifting in and out of consciousness. They will be bored and uninspired. As an alternative, tell a story about your company, why […]

“Appreciative Inquiry is revolutionising the field of organisation development and change.” — Robert Quinn, University of Michigan Appreciative Inquiry was adopted from work done by earlier action research theorists and practitioners and further developed by Dr David Cooperrider and Suresh Srivastva. Cooperrider and Srivastva suggest that an organisation is a miracle to be embraced rather […]

So imagine the difference if your people could keep the chairperson, magistrate, or judge more engaged. Imagine the impact of re-framing apparently dull information into more appealing and powerful bite sized pieces. Magistrates and judges react very favourably to well planned and delivered information. This course also gives some tremendous insights into the psychology of […]

How good are your trust building skills? Our people often give discretionary effort. Our people feel empowered to make decisions quickly. Our people trust each other. Our people can easily communicate their opinions with their colleagues and managers. We focus on problems and not on people. We have a culture that thrives on transparency. Our […]

Trust Peppering for Professional Services is a unique course designed specifically for people communicating with their customers. Participants discover how to leverage moments of truth to embed trust. You’ll be surprised how some proven strategies will result in improving levels of trust with your valued customers. Bonus Module: Idle Saboteurs We’ve included this very powerful […]

Workplace Composure and Self Composure Workshop Plan of Action Whilst most of us would call it “snow”, the Eskimos have more than 17 descriptors of snow in their vocabulary. No matter how clear you believe your instructions are, you need to understand the creeping effect of ambiguity and paradox. Social experiments prove that messages get […]