Outliers

NUTS & BOLTS Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost. Group Size: Ideal group size 6–10 participants. Target Audience: Health […]

  Plan of action Ambiguity causes havoc in communications. Due to our cultural upbringing and our conditioning, we perceive the world differently to everyone else. Our clear as crystal instructions are clear as mud to other people. By developing contrast skills, we will learn to chip away at the edge of our perceptive world and […]

People don’t stay with the same employer anymore. In fact, the average Australian professional will now change their career direction more than 3 times in their working lives. Employees need to be responsible for their own development. However, it is the company’s responsibility to create an environment in which that is possible. If the employer […]

How good are your chaos management skills? Ask yourself the following questions: Our people make fast and correct decisions during a chaos Our people can read the signals of a potential chaos Our people can map out a problem which might be intertwined with the organisational processes Our people have a proven platform to work […]

Plan of action This program is designed to make you imbibe compassion in every facet of your life. Learn how to make compassion a part of your organisational culture and personal character. This program dovetails compassionate behaviours with productivity boosts. Many workforces operate using the blame system which stifles morale and productivity. How to motivate […]

Plan of action Middlers often conceal themselves within an organisation and pay extra attention to process and are not always results orientated. Middlers often operate beneath the radar as their performance is neither exceptional nor poor. Middlers always underachieve and are at the opposite end of the continuum to action orientated people. How to refocus […]

Many Departments are adopting a contestability framework as a means of evaluating and improving service delivery and ultimately delivering better value. Contestability involves “testing” how services would rate in a competitive market. If you are looking for contestability training, our course is ideal for you. This course encourages participants to look more broadly at the […]

We need to cut costs. We need to cut costs. We need to cut costs. It doesn’t matter how many times you say it. People and organisations need to know how to cut costs effectively without damaging productivity and existing service levels to critical customers and clients. Help your people apply lean thinking practical solutions […]

The benefits of your Reward and Recognition program are: Getting buy-in for higher performance objectives. Linking higher performance to rewards (how the experts do it). Motivating your employees to achieve stretch goals. Rewarding your employees on achieving their KPIs. Developing a long term incentive program. Creating intrinsic and extrinsic rewards for your employees. Designing a […]

Foresight allows us to think ahead and consider what may eventualise. Foresight would have been critical for mankind to survive and it is often a skill that we utilise subconsciously. This workshop is designed to help participants unleash the power of their foresight. Using this methodology we can get a clearer picture of what seems […]

Plan of action Did you know that there is a cognitive disorder whereby people cannot make decisions? They cannot choose from options and will procrastinate to eternity. This program will give you insights into the psychology of decision making. As a result your people will be equipped with cognitive tools to make better quality decisions. […]

Too many organisations have spent large resources on gamification packages that are still unwrapped. This course will help you apply the ADDIE model to your learning objectives. Discover some simple tools and games to gently ease your learning into the gamifiaction learning environment. “Let s not all pretend that we’ re the best behavioral scientists […]

The leader of the team is responsible for creating a good work environment for his/her team. This involves spending time trying to understand what motivates each individual and addressing problems faced by the team. How willing are your people to give discretionary effort to you? Ask yourself the following: I understand the principle of discretionary […]

Through extensive research we have established an effective way of strengthening your existing graduate program. The Graduate Excellence Program is designed to complement your existing graduate program by offering a proven methodology that will highlight the support and development that each of your graduates will need to flourish and succeed in their current and future […]

Looking at your current work environment from the eyes of a “fresh” university graduate can be very enlightening. Many graduates believe that the work environment is less structured than a university and is a place where emergencies are occurring in no logical manner. Most induction training is perceived by graduates as very essential. However, graduates […]

Be vigilant with social media. Some employees are probably addicted and will spend all day on social media if they can. Check performance – For example, somebody might tell you they’ve been flat out on the project since last week. Ask them to demonstrate to you the actual tasks that have been completed in the […]

This truly unique course was designed by an organisational psychologist to help your people feel more comfortable saying “No”. “No” can be omnipotent and is often under-used for a variety of reasons including cultural, personality and cognitive differences. The course is also designed to stop people from offering extras. Some people just can’t help themselves […]

Most people have regrets and disappointments in their lives. Many people get fixated chasing dreams. Once the dream is achieved they lose interest and chase another dream. This program looks at what’s really important for you to achieve in your life. It might be that you want to enjoy your job more or to enjoy […]

If you answered Yes to any of the above questions, you are a CREDIDIOT®. How’s your personal financial awareness. Credit companies make billions of dollars every year from CREDIDIOTS. Not long ago people prided themselves with how little debt they had, whereas nowadays, marketers have made it almost trendy to be severely in credit card […]

It is critical for organisations to seize opportunities to provide better products and services for your customers and clients. In business, it’s a competitive advantage. In the public sector, customer service performance indicators are constantly monitored for funding and resourcing decisions. The challenge is that it’s much easier to ridicule ideas rather than to take […]

ACCURATE MINUTES PROMOTE ACTION Minutes, also known as protocols are the instant written record of a meeting. They typically describe the events of the meeting, starting with a list of attendees, a statement of the issues considered by the participants, and related responses or decisions for the issues. Accurate minutes can be worth their weight […]

The 4 models covered are: 70 20 10 Performance Consulting Blended Learning Connectivism Here’s a quick overview of the presentation: Moving the accountability of learning to the learner Staff love to highlight “lack of training” on their exit surveys. But it’s fair to say that they need to shoulder some of the responsibility. They often […]

If you overly rely on a narrow set of skills you are not truly maximising your organisational opportunities. Learn how to expand your range of skills today. How to identify gaps in your skill levels. How to understand capability frameworks. How to value add. How to multi skill. How to understand the need to have […]

Some employees take to open plan like ducks to water. Other employees notch up the grumble index hoping that the partitions will return. This course is for all employees. Discover some strategies to make open office environment work for you. Our open plan work training is designed to equip you with skills to enhance efficiency in an open workspace design. […]

People = Profit in 8 steps Point your people in the same direction- break down any silos Value your people Engage your people Adjust and/or eliminate undisciplined behaviours Celebrate the diversity of your people Eliminate myopic WIIFM and replace with synergy Motivate and excite your people Walk the talk and communicate positively Would you like […]

How to Roll Along Wearing 2 Hats in Regional Communities Living and working in smaller and regional communities often means wearing two hats, one for your professional/work role and one for your personal/community roles. The trouble with this situation is when these roles cross over and managers and supervisors often report difficulties separating their role […]

Did you know? The average professional in Australia reads at a mere 200 words per minute. John F Kennedy could read comfortably at 10,000 words per minute. Theodore Roosevelt read 2-3 books a day while serving as president. Research indicates that people read twice as slowly from a computer. You are likely to read in […]

Here is a quick exercise Put together some PowerPoint slides about your company, your clients, the year you commenced business and your strategic direction. Now show it to your employees and note them drifting in and out of consciousness. They will be bored and uninspired. As an alternative, tell a story about your company, why […]

Plan of action Technical capabilities and systematic thinking styles are highly sought-after skills. If you picture all organisational activities, a technical person could break the picture into interlocking yet fluid jigsaw pieces. A systems person would ideally get the jigsaw to assemble itself. If you want to upgrade your technical capabilities and wish to enroll […]

In the franchise industry, customers form perceptions of brands through interactions with franchisees and head office communications. Franchise customers like conformity and should always receive integrated messages. Customers become alarmed and “vote with their feet” when messages between head office and franchises are not congruent. Within the franchise industry, excellent customer service is a competitive […]

Too many organisations make too many mistakes when hiring new people. Worse still, the same interview mistakes recur and recur. Our course is designed to enhance interviewing skills for interviewers and enable them to identify and hire the best talent. This course helps participants navigate around new challenges in the selection process. You’ll also learn […]

“Appreciative Inquiry is revolutionizing the field of organisation development and change.” — Robert Quinn, University of Michigan Appreciative Inquiry was adopted from work done by earlier action research theorists and practitioners and further developed by Dr David Cooperrider and Suresh Srivastva. Cooperrider and Srivastva suggest that an organisation is a miracle to be embraced rather […]

So imagine the difference if your people could keep the chairperson, magistrate, or judge more engaged. Imagine the impact of re-framing apparently dull information into more appealing and powerful bite sized pieces. Magistrates and judges react very favourably to well planned and delivered information. This course also gives some tremendous insights into the psychology of […]

Think of an organisation that you trust and think of an organisation that you mistrust. Which organisation are you prepared to spend extra with? Which organisation will you complain more about? Which organisation are you more loyal to? Which organisation would you give discretionary effort to? Which organisation is more susceptible to a tighter economy? […]

Trust Peppering for Professional Services is a unique course designed specifically for people communicating with their customers. Participants discover how to leverage moments of truth to embed trust. You’ ll be surprised how some proven strategies will result in improving levels of trust with your valued customers. Bonus Module: Idle Saboteurs We’ ve included this […]

Plan of action Wide scanning involves the ability to gather information from a depth of sources. For example, it wasn’t many years ago that Doctors tut-tutted patients who attended chiropractors and acupuncturists etc. However, doctors realised that they don’t have all the answers. Humans are a creature of habit. It’s very comfortable to rely on […]

Plan of action Whilst most of us would call it “snow”, the Eskimos have more than 17 descriptors of snow in their vocabulary. No matter how clear you believe your instructions are, you need to understand the creeping effect of ambiguity and paradox. Social experiments prove that messages get diluted and jumbled organically passing from […]

Plan of action Whilst most of us would call it “snow”, the Eskimos have more than 17 descriptors of snow in their vocabulary. No matter how clear you believe your instructions are, you need to understand the creeping effect of ambiguity and paradox. Social experiments prove that messages get diluted and jumbled organically passing from […]