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Communication
‘Dealing With Angry People In Australia’ Training Course
If you’ve faced an angry group, then you’ll know the importance of this training. The biggest problem with an angry group is that the anger is constant and random. It’s even more unsettling than dealing with an angry individual. This course gives you strategies to keep you safe and quell the group’s anger. So, if […]
Accountability at Work Training Course
Imagine if your employees were all problem solvers. Then problems could be fixed in their infancy stage. It would be even better if all your employees were highly motivated and everyone was accountable. This is in striking contrast to organisations where employees are disempowered. Problems are hidden and everyone has a “saving their face” attitude. […]
Alternative Dispute Resolution Training Course NSW Vic Qld WA
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our […]
Body Language Training Course – Non Verbal Communication
Verbal communication (talking) is only responsible for about 15% of communication. The majority of the message is communicated and transmitted through body language (also known as non-verbal communication). Consider your reaction about how you might interpret a message from a manager whom you met in the corridor and they asked your opinion on what colour […]
Business Report Writing Skills Training Course
Are your business report writing skills holding you back or driving your success? In all professional contexts, effective communication is essential for clearly expressing ideas and achieving goals. Gaining proficiency in writing and presenting lays the groundwork for creating reports that are not just informative but also inspiring and convincing. Whether you’re collaborating with colleagues […]
Business Writing Skills Course
Writing well is indispensable, particularly when working closely with clients. Though it may not seem evident at first glance, your interpersonal connections are impacted by the way you write. Whether you’re producing proposals or reports, strong writing abilities not only make your point clear but also build credibility with colleagues and clients. PrefTrain provides an […]
Communicating Under Pressure Training
Good communication is often sacrificed as people rush around pursuing unfinished tasks. Communicating under pressure requires confidence. It is a skill which can enable you to deliver your message clearly even in the most difficult situations. Looking for a course to enhance your communication skills in the workplace? The ability to communicate effectively with others […]
Communications Skills Training Course
Professional Communication Training for Employees Providing good communication training for employees is vital. This communication skills training course is designed to step your organisation through proven methods of communicating clearly. Professional communication is designed to sway and bend with nuances. Professional communication is a means of communicating clearly with one another without being misunderstood. Target […]
Critical Conversations Workshop
At some stage we all have to engage in a conversation that can be both difficult and controversial. ‘How to have critical conversations’ is a program designed to equip you to resolve critical issues and accelerate performance What are Critical Conversations? A discussion between people when: The stakes are high. Opinions vary. Critical thinking is […]
Critical Writing Skills
One major irk of senior managers is that they spend too much time proofreading reports and correspondence from their direct reports. For example, a critical report is due, and the senior manager is reliant on everyone to complete their individual sections. Alas, the compiled report then becomes disjointed. It’s a combination of different writing styles, […]
Emotional Intelligence Training Course
Can your EI really affect your relationship building skills? Research has shown that EI affects team building, leadership skills and communication skills. This program shows you ways to enhance your EI competencies and build much stronger relationships. ‘Emotional Intelligence’ Workshop Action Plan Understanding the concept and dynamics of EI Learning the basics of 3 models […]
How to Write a Business Case Training Course
Your business cases should also indicate the risks and the alternative costs, including the cost of doing nothing. This course is ideal for people who would like to improve the quality of their written business cases. Participants will learn the eight key components of writing an effective business case. State the proposal Outline the consultation […]
How to Write an Executive Summary Training Course
How to Write an Executive Summary In-House Program Details For maximum effectiveness, this program is best conducted as an in-house program. Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost. Duration: Each course can be tailored to your […]
Influencing Better Outcomes for Clients and Carers Training Course
We asked 90 aged care staff to identify any skill gaps or frustrations that prevented clients getting better care. We had many different responses, which we’ve grouped into the following areas and ranked for your convenience. Lack of role clarity and removing role ambiguity Other staff being negative Overcoming interpersonal rivalry and professional ego Negotiating […]
Influencing Skills Training Course and Persuasion Techniques
The influencing skills workshop content is engaging. The course focusses on both internal and external customers too. When you don’t have hierarchical or statutory power, then you really need influencing skills and persuasion techniques. Questions you might be asking yourself: How do I influence my manager? How can I persuade customers? How do I influence […]
Interpersonal Skills For 4 Different Generations Training Course
This program explores workplace generational dynamics, equipping participants with practical skills to enhance communication and teamwork. Discover key differences in values, expectations, and interaction styles across age groups, along with common misconceptions. Learn actionable strategies to bridge generational gaps, strengthen professional relationships, and foster collaboration. Special focus is placed on leadership’s role in creating a […]
Interpersonal Skills Training Course
No matter your role, you still have to interact with other people as you go about your job. In most instances, you actually have to rely on other people to get your job done! So imagine if you could build rapport quickly, develop strong working relationships and communicate effectively. This program will provide you with […]
Listening Skills Training Course
Target Audience: This active Listening Skills course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we […]
Motivating Employees Skills & Staying Positive Training
Have a look at your workforce. If they do not appear content then you are losing productivity. If they are unmotivated wave goodbye to discretionary effort and engagement. Take the test below to see how motivated your team is. How well does your organisation motivate your team? Ask yourself the following: 1. Our people feel […]
Policy Writing Skills Training Course Australia
“You need to engage the reader with policy and procedure writing. The reader needs to understand the ‘why’ and the ‘consequences,’ otherwise you’re just treading water.” – P Quinn Some policies are too long and impossible to understand. Other policies are wafer thin and serve no useful purpose. So, if you’d like to improve how […]
Presenting a Professional Image Training
Have a look around your workplace. If you don’t see a well presented group of people then neither do your customers or clients. Program outline Your number one priority – your customers/clients Review of current client service standards: * telephone protocol * meeting at the client’s site * your client’s expectation of the service delivered […]
Public Speaking Training Course
Public speaking is an essential skill for success in many professional and social settings. This course will teach you the fundamentals of successful public speaking, including how to write and deliver a speech, handle difficult questions and situations, and analyse your audience’s reactions. You will gain hands-on experience by creating, practicing, and delivering your own […]
Sizing Up People Successfully
Plan of action Our minds are conditioned as we go through life. Our minds chunk information as a heuristic tool. We make assumptions continuously even though we may not be aware of it. This program helps people move from sizing up people objectively to strategically. People leave footprints and impressions of their values and likely […]
Telephone Skills Training Course
Our phone etiquette training enables participants to handle a telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone effectively Ask yourself the following about your telephone skills? We give 100% attention to all our calls. We always ask for all the details from the […]
Working Across Communication Silos Training Course
This program focuses upon strategies to work across communication silos in your organisation. This program shows you how to communicate to these silos and integrate your people and processes and streamline your communications. Does your organisation have communication silos? 1. We often face interdepartmental disruptions. 2. We struggle to clearly communicate across all departments. 3. […]
