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Communication
Accountability in the Workplace Course
Accountability in the workplace is about fulfilling a commitment and is integral to the success of an organization. In the absence of accountability, the business may end up functioning poorly. There would be a deterioration in the standards of performance and decline in the quality. These issues may emerge as a major threat towards the […]
Alternative Dispute Resolution
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our […]
Business Report Writing Course
Are your business report writing skills holding you back or driving your success? In all professional contexts, effective communication is essential for clearly expressing ideas and achieving goals. Gaining proficiency in writing and presenting lays the groundwork for creating reports that are not just informative but also inspiring and convincing. Whether you’re collaborating with colleagues […]
Business Writing Skills Course
Writing well is indispensable, particularly when working closely with clients. Though it may not seem evident at first glance, your interpersonal connections are impacted by the way you write. Whether you’re producing proposals or reports, strong writing abilities not only make your point clear but also build credibility with colleagues and clients. PrefTrain provides an […]
Communicating Under Pressure Training
Good communication is often sacrificed as people rush around pursuing unfinished tasks. Communicating under pressure requires confidence. It is a skill which can enable you to deliver your message clearly even in the most difficult situations. Looking for a course to enhance your communication skills in the workplace? The ability to communicate effectively with others […]
Communications Skills at Work
Professional Communication Training for Employees Lazy communication is far too common. People are trying to communicate in as few words as possible. It’s as if we’re too busy running around in circles to take time to communicate with one another. Providing good communication training for employees is vital. This communication skills training course is designed […]
Critical Conversations
Plan of action At some stage we all have to engage in a conversation that can be both difficult and controversial. ‘How to have critical conversations’ is a program designed to equip you to resolve critical issues and accelerate performance What are Critical Conversations? A discussion between people when: The stakes are high. Opinions vary. […]
Critical Writing Skills
One major irk of senior managers is that they spend too much time proofreading reports and correspondence from their direct reports. For example, a critical report is due, and the senior manager is reliant on everyone to complete their individual sections. Alas, the compiled report then becomes disjointed. It’s a combination of different writing styles, […]
DEALING WITH ANGRY PEOPLE
If you’ve faced an angry group, then you’ll know the importance of this training. The biggest problem with an angry group is that the anger is constant and random. It’s even more unsettling than dealing with an angry individual. This course gives you strategies to keep you safe and quell the group’s anger. So, if […]
Emotional Intelligence Course
Can your EI really effect your relationship building skills? Research has shown that EI effects team building, leadership skills and communication skills. This program shows you ways to enhance your EI competencies and build much stronger relationships. Action Plan Understanding the concept and dynamics of EI Learning the basics 3 models of EI- Trait, Mixed […]
G3 Interpersonal Skills For 3 Different Generations
There is abundance of evidence that the number one issue in most workplaces stem from a communication issue. There are now 3 distinct generations in the workplace and they each have different generational communication styles. Communication tips for different generations You simply can’t have a one size fits all communication approach. Different generations will interpret […]
How to Write a Business Case
Your business cases should also indicate the risks and the alternative costs including the cost of doing nothing. This course is ideal for people who would like to improve the quality of their written business cases. Participants will learn the eight key components of writing an effective business case. State the proposal Outline the consultation […]
How to Write an Executive Summary
No No No – the Executive Summary is for the reader’s benefit and must be one page in duration. So if you’ve got Executive Summaries floating around your workplace then this course is perfect. You will be sending a very clear message too – “All executive summaries must be 1 page in length”. Would you […]
INFLUENCING AND PERSUASION TECHNIQUES
The course content is engaging and has shown to have significant psychological improvements in the way you can influence and persuade people. The course focusses on both internal and external customers too. When you don’t have hierarchical or statutory power then you really need influencing skills and persuasion techniques Questions you might be asking yourself How […]
Influencing Better Outcomes for Clients and Carers Training
We asked 90 aged care staff to identify any skill gaps or frustrations that prevented clients getting better care. We had many different responses which we’ve grouped into the following areas. We have also ranked the responses for your convenience. Lack of role clarity and removing role ambiguity Other staff being negative Overcoming interpersonal rivalry […]
INTERPERSONAL SKILLS TRAINING
No matter your role, you still have to interact with other people as you go about your job. In most instances you actually have to rely on other people to get your job done! So imagine if you could build rapport quickly, develop strong working relationships and communicate effectively. This program will provide you with […]
Listening Skills Training
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our […]
Motivational Skills and Staying Positive
Have a look at your workforce. If they do not appear content then you are losing productivity. If they are unmotivated wave goodbye to discretionary effort and engagement. Take the test below to see how motivated your team is. How well does your organisation motivate your team? Ask yourself the following: 1. Our people feel […]
Non Verbal Communication – Body Language Training Course
Verbal communication (talking) is only responsible for about 15% of communication. The majority of the message is communicated and transmitted through body language (also known as non-verbal communication). Consider your reaction about how you might interpret a message from a manager whom you met in the corridor and they asked your opinion on what colour […]
Policy Writing
“You need to engage the reader with policy and procedure writing. The reader needs to understand the ‘why’ and the ‘consequences,’ otherwise you’re just treading water.” – P Quinn Some policies are too long and impossible to understand. Other policies are wafer thin and serve no useful purpose. So, if you’d like to improve how […]
Presenting a Professional Image
Have a look around your workplace. If you don’t see a well presented group of people then neither do your customers or clients. Program outline Your number one priority – your customers/clients Review of current client service standards: * telephone protocol * meeting at the client’s site * your client’s expectation of the service delivered […]
Public Speaking Training Course
Public speaking is an essential skill for success in many professional and social settings. This course will teach you the fundamentals of successful public speaking, including how to write and deliver a speech, handle difficult questions and situations, and analyse your audience’s reactions. You will gain hands-on experience by creating, practicing, and delivering your own […]
Sizing Up People Successfully
Plan of action Our minds are conditioned as we go through life. Our minds chunk information as a heuristic tool. We make assumptions continuously even though we may not be aware of it. This program helps people move from sizing up people objectively to strategically. People leave footprints and impressions of their values and likely […]
TELEPHONE SKILLS TRAINING COURSE
Our phone etiquette training enables participants to handle telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone in an effective way Ask yourself the following about your telephone skills? We give 100% attention to all our calls? We always ask for all the details […]
Working Across Communication Silos
This program focuses upon strategies to work across communication silos in your organisation. This program shows you how to communicate to these silos and integrate your people and processes and streamline your communications. Does your organisation have communication silos? 1. We often face interdepartmental disruptions 2. We struggle to clearly communicate across all departments 3. […]
