Workplace Safety Training

CULTURAL AWARENESS TRAINING IN THE WORKPLACE

Our conditioning and cultural backgrounds influence our thoughts, beliefs, attitudes and behaviours. We tend to see the world through our own limited cultural experiences. This perspective is short-sighted as we now operate in a more culturally diverse society. This makes cultural awareness in the workplace essential to improve work relationships and prevent cultural conflicts. By […]

Customer Conflict Resolution Training

From office jobs to fieldwork, conflicts can arise in any setting. Anyone working in customer support-or any role involving interaction with people-knows that handling conflict is an inevitable part of the job. That’s why PrefTrain offers customer conflict resolution training. By taking part in this course, you’ll gain skills in conflict resolution and phone de-escalation […]

De-Escalating Conflict Training Course

Suddenly you’re in a situation that is boiling out of control. You can feel the tension and you’re fearful of what might happen next. Imagine the difference if you had a toolkit of conflict de-escalation techniques at hand. You’d feel more in control and you not helpless. In fact, these strategies are easy to implement, and you’ll get better and better as your confidence grows. The name of the game is to remain and appear calm and stay safe. You certainly don’t want to unknowingly enflame the situation further so it’s very important that you blueprint your behavioural response. These skills could literally save your life.

Workplace Resilience Courses

To achieve success in the modern workplace, you need to be able to meet tight deadlines, adapt to new changes, and multitask. The high pressure and fast pace can truly test your tenacity. The most successful people, however, not only thrive but manage to find success in them. How do they manage to stay productive […]

Workplace Safety Aggression Training

No organisation likes to think that violence could occur within their own workplace. Unfortunately, some individuals tend to react with aggression when faced with challenging situations. Instead of putting a pause on the situation and understanding the reasons behind the issue, they tend to respond quickly with anger. In these cases, managers might miss the […]
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