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Emergency Services Courses
Customer Conflict Resolution Training
From office jobs to fieldwork, conflicts can arise in any setting. Anyone working in customer support-or any role involving interaction with people-knows that handling conflict is an inevitable part of the job. That’s why PrefTrain offers customer conflict resolution training. By taking part in this course, you’ll gain skills in conflict resolution and phone de-escalation […]
De-Escalating Conflict Training Course
Suddenly you’re in a situation that is boiling out of control. You can feel the tension and you’re fearful of what might happen next. Imagine the difference if you had a toolkit of conflict de-escalation techniques at hand. You’d feel more in control and you not helpless. In fact, these strategies are easy to implement, and you’ll get better and better as your confidence grows. The name of the game is to remain and appear calm and stay safe. You certainly don’t want to unknowingly enflame the situation further so it’s very important that you blueprint your behavioural response. These skills could literally save your life.
Dealing with Emotional People Course
This program is designed to assist participants to effectively deal with people facing difficult situations. Through an experiential learning process participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self awareness, assertiveness and delighting in diversity. Participants will leave with […]
Workplace Safety Aggression Training
No organisation likes to think that violence could occur within their own workplace. Unfortunately, some individuals tend to react with aggression when faced with challenging situations. Instead of putting a pause on the situation and understanding the reasons behind the issue, they tend to respond quickly with anger. In these cases, managers might miss the […]
