A Trusted Learning and Development Advisor
A Trusted Learning and Development Advisor
Most not-for-profits (NFPs) and community services couldn’t thrive without the incredible contributions of their volunteers. The key to success lies in understanding how to manage volunteers effectively and respectfully.
Would it make a significant difference to your organisation if both paid and unpaid staff worked more collaboratively? Studies consistently show that volunteers often feel disconnected from the broader organisational vision. Many report feeling undervalued, isolated, and that their individual needs and motivators are not fully understood. Volunteers bring diverse expertise and life experience to their roles, yet frequently feel their contributions go unrecognised.
Our Volunteer Management Course was developed by an experienced organisational psychologist with over 16 years of work and research in the not-for-profit sector. This practical, research-driven course introduces proven strategies that deliver immediate impact.
Would you like your organisation to move beyond focusing on challenges and instead highlight your collective achievements? Engaged, appreciated, and well-supported volunteers are worth their weight in gold. With the right volunteer management in place, you’ll unlock the full potential of your team and move closer to your organisational goals—together.
The training is focused on increasing awareness, protecting mental health, and reducing burnout. Through a hands-on approach, participants gain practical tools to stay grounded while supporting others in demanding environments.
Participants also explore how repeated exposure to distressing situations can affect thinking, behaviour, and decision-making over time. By understanding these patterns, teams are better equipped to respond early and prevent long-term impact.
A strong focus is placed on practical application. Rather than theory alone, this workshop encourages discussion, reflection, and real-world scenarios that mirror the challenges staff face in their roles. This ensures learning is relevant, relatable, and immediately usable in the workplace.
The course also highlights the importance of team-based support systems. Participants learn how to contribute to a workplace culture where people feel safe to speak up, seek support, and look out for one another. This shared responsibility plays a key role in reducing stress and maintaining long-term wellbeing.
By the end of the session, your team will have a clear understanding of how to manage emotional load effectively, support colleagues appropriately, and maintain professional boundaries without compromising care or performance.
The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then defuse the situation as quickly as possible and remain safe.
For maximum effectiveness, this course is best conducted as an in-house program.
For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Each course can be tailored to suit your timeframes.
If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752Â Email:Â [email protected]
Dealing with Difficult Patients & Carers 4.5 out of 5 based on 56 user ratings.
Communicating with people from different cultures is very common in today’s workplace. This can involve dealing with a culturally diverse population of stakeholders. With cultural diversity cultural diversity skills training, you will be equipped with strategies and techniques to deal with and understand people who are different.
How good are you at dealing with different cultures in the workplace?
Ask yourself the following:
Your Cultural Diversity Skills program focuses upon the cultural nuances, which occur when dealing with individuals from different cultures and countries. Our cultural diversity training program will enable participants to learn the skills and knowledge to build successful cross-cultural business interactions.
Would you like to attend this program?
If you would like more information on this training program, please contact:
Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected] or visit our website today.
What makes change-big or small-so intimidating, and how can I better adapt?
Our Change Management Course equips leaders and teams with the practical skills to plan, implement and manage organisational change. Learning to embrace change becomes easier once you complete our change management courses in Australia. Our qualified experts help you understand that change is an ongoing process-nothing to fear. Accepting this mindset means you continually grow and move forward in this competitive work environment.
Overcome barriers to change and grasp its motivators while understanding its impact on the organisation. Our change management training for leaders strengthens their leadership capabilities by empowering them to take responsibility in guiding change, engage in critical conversations, and frame change as a positive opportunity for their team.
Accepting change and knowing how to steer it in a positive direction can bring numerous benefits. Here’s the impact of change management training:
Become Adaptable and Flexible
By embracing change, leaders can handle tough decisions. This means they’re more adaptable and can apply the right approach to manage resistance. At the same time, they’ll learn to tackle conflicts to create a supportive environment.
Encourage Transparency and Empathy
In addition to dealing with aggressive people and building telephone de-escalation techniques, good communication should be transparent. Training teaches leaders how to openly communicate the reasons behind certain changes. All the while listening to team concerns and encouraging open dialogue.
Stay Focused and Productive
Competing demands and shifting goals may make it harder for team members to prioritise tasks. Stay productive and complete projects through our change management courses. Our experts teach you how to navigate these challenges proactively so disruptions are minimised and less time is wasted on overcoming resistance.
Embrace uncertainty and prepare your organisation for any challenges with our change management training for leaders. Every professional environment can face difficult behaviours like tears, abuse, and threats. That’s why Preferred Training Networks offers additional training to tackle these challenges head-on and further drive positive change. Contact us to get started!
| Module | Topics | Key Learning Outcomes |
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| Module 1: Introduction to Change Management | Overview of Change Management |
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| The People Factor |
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| Module 2: Identifying and Reacting to Change | Identifying the Need for Change |
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| Reactions to Change |
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| Module 3: Communication and Resistance Management | Communicating the Change |
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| Managing Resistance |
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| Module 4: Sustaining and Embedding Change | Making Change Stick |
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| Feedback and Reflection |
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Q: What does the Change Management Course include?
A: It covers planning, stakeholder communication, change models (like ADKAR), and managing resistance.
Q: Do you offer this training across Australia?
A: Yes. We deliver in-house programs in Sydney, Melbourne, Brisbane, Adelaide, Perth, and regional areas.
