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3 Blind Mice Training
“Appreciative Inquiry is revolutionizing the field of organisation development and change.” — Robert Quinn, University of Michigan Appreciative Inquiry was adopted from work done by earlier action research theorists and practitioners and further developed by Dr David Cooperrider and Suresh Srivastva. Cooperrider and Srivastva suggest that an organisation is a miracle to be embraced rather […]
3-Day Instructional Design Master Class
What Is Instructional Design Instructional design is a systematic approach which aims at developing effective instructional materials. Our Instructional Design Course is designed to empower you with the skills to develop compelling learning solutions. With an understanding of the instructional design principles, learners can create engaging experiences for their audience. If you wish to extend […]
Account Management Training Course
This course provides participants with an understanding of the key skills needed to successfully manage accounts. Topics include customer service, negotiation, problem solving, influencing and communication. Participants will learn how to identify their customers’ needs and create value-added partnerships that strengthen relationships and drive growth. Along the way, participants will develop the ability to anticipate […]
Accountability in the Workplace Course
Accountability in the workplace is about fulfilling a commitment and is integral to the success of an organization. In the absence of accountability, the business may end up functioning poorly. There would be a deterioration in the standards of performance and decline in the quality. These issues may emerge as a major threat towards the […]
Action Planning
Plan of action An idea or strategy is valueless without a plan of action. Many people get consumed with brilliant concepts and pay too little attention to implementation. Some people would rather tackle a crocodile than follow through with an action plan. This program helps people follow a proven methodology of setting and measuring the […]
Adaptive Flexible Management Training
Ask yourself the following questions: Is our organisation quick to respond when a business opportunity arises? When a profitable niche develops, is our organisation at the head of the field? Do we have flexible but structured problem solving and decision making systems? Are our people highly motivated and engaged? Does our organisation respond very quickly […]
Adaptive Leadership Skills Australia Workplace
Here is an opportunity to discover the key components of adaptive leadership. Participants also explore the dynamic of disequilibrium as a change response agent. Adaptive leadership is certainly another leadership tool to have at the ready when needed Would you like to attend this program? For maximum effectiveness, this program is best conducted as an […]
Adding Value to Your IT Customer Service
There has been a major push in Australia towards ITIL® (Information Technology Infrastructure Library). This is becoming a default standard in the IT industry. This identifies that IT is a service and all IT workers are service providers. However, this breakthrough course goes further and creates a “service” culture and mindset within the IT Department. […]
Admin Work Management Training
Now think of yourself at work. Think of all the admin pressure that you’re under. You are just about keeping your head above the water and the admin responsibilities are looming large on the horizon. Are you eager to upgrade your administrative skills? Our office administration course offers the perfect solution for you. Administration plays […]
Advanced Account Management Training Course
This advanced account management course is designed to provide experienced professionals with the critical skills and knowledge necessary to effectively manage larger accounts. Participants will learn strategies for managing relationships with (multiple) customers, conducting professional negotiations, and developing comprehensive account plans. The emphasis of this course is on practical application of real-world concepts, allowing for […]
Advanced Negotiating Skills
Advanced negotiating skills are critical if your people are negotiating deals more than $50,000. Behavioural experiments conclude that people who have not mastered the art of negotiation will concede up to 5 times the amount of concessions that a master negotiator will concede. This course was designed to give you the strategies that the master […]
Advanced Supervisors Training Course
Advanced Supervisory Skills – Leading the way in your industry Supervisors often report feeling “stuck in the middle”. This sandwich effect is not new and has a huge impact on productivity and morale. Our supervisor training courses will help your supervisors find new and exciting challenges in their roles. Participants critique supervisory case studies and […]
Agile Project Management Training Course
What do your team leaders and supervisors really need to know about Agile? This is an abridged Agile Project Management course. Your team leaders and supervisors will gain a very good working knowledge of the AGILE approach. This one-day workshop will give your participants a rapid understanding of the values, benefits, and practices of Agile […]
AI Appreciative Inquiry and Design Thinking Course
How do I apply design thinking to work? How can I do things better at work? What new ideas can we implement at work? The process of design thinking is gaining popularity and has emerged to be a powerful tool to handle various problems at work. Design Thinking (DT) and Appreciative Inquiry (AI) are proven […]
Aim Higher
A big challenge is how to avoid these higher performers becoming bored and jumping ship. Or even worse, behavioural scientists have coined a phrase “quitters and stayers”. This is where your higher performing managers stay with your organisation but they just do the bare minimum to meet your performance targets. All their discretionary time (which […]
Alternative Dispute Resolution
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our […]
Ambiguity and Contrast Training
A rough translation of a 14th century monastic scribe suggests that ambiguity was invented because the romans were ruling the world too well. When ambiguity was introduced, all their commands went astray. Plan of action Ambiguity causes havoc in communications. Due to our cultural upbringing and our conditioning, we perceive the world differently to everyone […]
Anticipate Problems yet Willing to take Risks
Would you like to attend this program? Ideal group size: 4 – 12 participants Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost Duration: This program can be conducted as a one day or half day program […]
Assertiveness Training Course
By communicating assertively, you can feel confident and gain the respect of your colleagues and friends. Assertive communication involves speaking your mind and expressing your point in a constructive manner. People who are assertive tend to have less stress and conflict in their career and personal life. They can influence people and can get their […]
Authentic Leadership Training Course
Authentic Leadership Authentic leadership is a giant step forwards. It adds realness to the leaders. Employees and stakeholders are apathetic of PR and sanitised fake leadership. Authentic leaders have the X factor that creates calmness and instils loyalty. Authentic leaders are comfortable in their own skin with their strengths and weaknesses and often ooze confidence. […]
B4 E Learning
You’re probably familiar with the saying “Look before you leap” It certainly makes sense. Many organisations are jumping head first into E learning. There is almost an assumption that you can hit a magic switch and transition all your training onto an E learning platform. Well no big surprises. It’s not working very well. Many […]
Baby Boomers Retention Techniques
Never before in history has such a large group of people voluntarily considered leaving the workforce. Ensure your organisation does not lose too many of these assets prematurely. Every organisation knows their baby boomers are beginning to look at their retirement options. The data suggests that often the last person to know about their retirement […]
BDM Sales Skills
Our sales training programs are designed to enable participants to learn how to build levels of trust with customers and prospects. Participants will explore the Ansoff Matrix to unleash a new wave of opportunities and leads. A great BDM never runs short of opportunities or leads. The nature of sales is changing, but we still […]
Behavioural Adjustment Techniques In Intense Situations Training
How well can you adapt your behaviours in intense situations? Ask yourself the following: I know how to eliminate stress. I control how my mind and body responds to difficult moments. I am aware of the things that cause tension. I know how to deal with angry people. I can easily identify possible exits in […]
Behavioural Interviewing Styles Training
What is different about it? The essential difference is that interviewing is a behavioural diagnostic tool that asks competency-related questions that focus on past examples of demonstrated ability rather than asking hypothetical questions. E.g. ‘when did you demonstrate…’ rather than ‘what would you do if…’ Why do companies use behavioural interviewing? You can design specifi […]
Benefits To You
Access to Australia’s best trainers – you are assured of quality – As Australia’s first referred training network, all our trainers have been referred by Senior Managers from a diverse range of industries. By partnering with Preferred Training Networks you have the opportunity to be introduced to our network of quality trainers. Eliminate disappointing training […]
Breaking Down Communication Silos Training
This program focuses upon strategies to break down communication silos in your organisation. This program shows you how to level these silos and integrate your people and processes and streamline your communications. Does your organisation have communication silos? We often face interdepartmental disruptions We struggle to clearly communicate across all departments Our departments have become […]
Brilliant Workplaces The Female Imprint Course
This course was designed by a female organisational psychologist to give professional females adaptable and strategic skills to work in sectors that are still top-heavy with males. The course is facilitated by an amusing male presenter. The presenter will put forward case studies and interpret them from a male perspective. So, if you’d like to […]
Building Relationships Clients Suppliers Flyer
As the process of retaining and gaining clients continue to get more competitive, here is a learning methodology that is win/win and can help to break down communication silos between your organisation and your clients and/or suppliers. Four Steps to Build Long Term Relationships with your clients and/or suppliers: 1. Choose a training program that […]
Business Acumen Skills Course
Plan of action The term business acumen is simply the art of linking an insightful assessment of the external business world with an understanding of how money can be made. Then stakeholders develop key strategies to deliver desired results. This intelligence provides great scope to make good business judgements and quick decisions that are ultimately […]
Business Management Workshops
Business training is vital for the growth of any company as it can equip your employees with a variety of essential soft skills. The most important resource of any company is its employees. Improving employee management and helping employees to perform better and discover new abilities can immensely help your company to grow. If you […]
Business Report Writing Course
Are your business report writing skills holding you back or driving your success? In all professional contexts, effective communication is essential for clearly expressing ideas and achieving goals. Gaining proficiency in writing and presenting lays the groundwork for creating reports that are not just informative but also inspiring and convincing. Whether you’re collaborating with colleagues […]
Business to Business Sales Skills
Our B2B sales courses enable you to hone your skills for effective outcomes. Enhance your confidence level with our courses that help you to boost your B2B sales skills. Our Business to Business advertising course is designed to help you improve your promotional skills and take your business to new heights. Participants learn how to […]
Business Writing Skills Course
Writing well is indispensable, particularly when working closely with clients. Though it may not seem evident at first glance, your interpersonal connections are impacted by the way you write. Whether you’re producing proposals or reports, strong writing abilities not only make your point clear but also build credibility with colleagues and clients. PrefTrain provides an […]
Career Management Program
People don’t stay with the same employer anymore. In fact, the average Australian professional will now change their career direction more than 3 times in their working lives. Employees need to be responsible for their own development. However, it is the company’s responsibility to create an environment in which that is possible. If the employer […]
CEO Training Course
“It’s lonely at the top so you better know why you’re there” – John Maxwell Who said “it’s lonely at the top.” It is certainly a truism. This course is usually conducted one on one with the CEO. Sometimes the EA attends too. Previous CEO’s have remarked that this niche course helps to clear the […]
Change Agents in LG
“It is imperative that your change agents are all on the same page.” So when was the last time you formally trained your change agents? Previous participants really enjoyed this course as it helped them to understand their collective roles and responsibilities within the change. When change agents reach a tipping point, the need for […]
Change Management Training Course
Although change is a natural part of life, most people and organisations are incredibly unprepared or resistant to it. These changes, whether positive or negative, require the right techniques to help your team react and adapt. This is where our change management training proves invaluable. We train your team members and leaders on how to […]
Chaos Management Training Course
How good are your chaos management skills? Ask yourself the following questions: Our people make fast and correct decisions during a chaos Our people can read the signals of a potential chaos Our people can map out a problem which might be intertwined with the organisational processes Our people have a proven platform to work […]
Client Service Training – Building Blocks
The training process in six easy steps: Decide which blocks of Client Service you would like in your customised training program By working with one of our professional consultants, you can build a customised Client Service training program that suits your organisation and industry. Simply decide which blocks you would like in your Client Service […]
Close Quarter Conflict Resolution Techniques
Designed by a psychologist, this course will help your people discover how to manage their reactions and perceive conflict in a different light. Close quarter conflict usually occurs when people have opposing beliefs, operating systems, value systems, ideals, needs or goals. This type of conflict inevitably leads to reduced productivity and can damage levels of […]
Coach to Coach
This workshop will provide your managers with the skills and knowledge to implement coaching to improve performance, address issues and build better relationships with their staff. This program can be conducted as in house training at your offices. Group Size: An ideal group size is 6 – 10 participants. Venue: For your convenience, you can choose to […]
Coaching for Mutual Results
At a glance, here’s what “Coaching for Mutual Results” looks like: Structure session with the coach, manager and person being coached Goals set for the coaching process Measurable action steps identified Wrap up session with the coach, manager and person being coached Review of goals accomplished and continuity steps Choose your Coach (see below) SUZANNE […]
Collaboration in the Workplace
This program was designed to equip managers with collaboration techniques to ensure their teams work collaboratively in business to pursue organisational objectives. Would you like to attend this program? For maximum effectiveness, this course is best conducted as an in-house program. Venue: For your convenience, you can choose to conduct this course at your workplace. […]
Command Skills Course
Plan of action Even the best commanders in the world know not to overuse command skills. However, many leaders completely under use their command skills to the detriment of the organisation. Command skills are a situational tool and are imperative in certain instances particularly when personal safety is at risk. The 10 commandments of Command […]
Committee Control
Ask yourself the following questions about your committee meetings? The agenda is distributed to all members prior to the meeting? Members are always aware of the time and venue of the meeting? During the meeting, conversation is focused on the topic? Everyone listens to each other carefully and is not judgmental? All members are encouraged […]
Communicating Under Pressure Training
Good communication is often sacrificed as people rush around pursuing unfinished tasks. Communicating under pressure requires confidence. It is a skill which can enable you to deliver your message clearly even in the most difficult situations. Looking for a course to enhance your communication skills in the workplace? The ability to communicate effectively with others […]
Communications Skills at Work
Professional Communication Training for Employees Lazy communication is far too common. People are trying to communicate in as few words as possible. It’s as if we’re too busy running around in circles to take time to communicate with one another. Providing good communication training for employees is vital. This communication skills training course is designed […]
Compassion Fatigue
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated ½ day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use […]
Compassion Training
Plan of action This program is designed to make you imbibe compassion in every facet of your life. Learn how to make compassion a part of your organisational culture and personal character. This program dovetails compassionate behaviours with productivity boosts. Many workforces operate using the blame system which stifles morale and productivity. How to motivate […]
Complaint Handling Courses
How effectively does your team manage customer complaints? When dealt with properly, complaints can turn unsatisfied customers into devoted supporters. Developing the ability to do so has a huge impact on your organisation’s reputation and success. Complaint handling courses are especially useful in this situation. By providing your team with the necessary techniques, any interaction, […]
Conflict Resolution and Mediation
Methodology: Step 1: Facilitator prepares and meets parties one on one to hear individual perspectives. Step 2: Facilitated conflict resolution and mediation program with all parties together Step 3: One on one debrief with each party Step 4: Agreement; facilitator formulates and recommends an agreement for all parties Notes: The facilitators style is amicable. The facilitator will help each party to state their case […]
Conflict Resolution Skills Course
We’ve all had those days when minor disagreements turn into difficult situations at work. Tensions rise, productivity plummets, and the once-cooperative atmosphere becomes strained with competing interests and clashing work styles. While conflicts are nearly inevitable in any field, what sets successful organisations apart is their approach to addressing these clashes. Their key advantage? Conflict […]
Confronting Middlers Training
Plan of action Middlers often conceal themselves within an organisation and pay extra attention to process and are not always results orientated. Middlers often operate beneath the radar as their performance is neither exceptional nor poor. Middlers always underachieve and are at the opposite end of the continuum to action orientated people. How to refocus […]
Consultant Training
Consult: to seek information or advice with specialist knowledge on a particular subject. Here’s a paradox. “Consultant” is often understood by consultants. These consultants don’t actually know how to consult. What about your telco consultants working in the call centres? Surely, they are not consulting if they are just trying to sell up the most […]
Consultative Selling Skills Training
Consultative Selling focuses upon the client rather than your product or service. It is a process which creates rapport, builds trust and focuses on creating sustainable relationships. How would you rate your Consultative Selling skills? Ask yourself the following: I understand my clients business and the market they operate in. I take time to work […]
Consulting Service
This consultancy service is deliberately limited to a 3 day service, thus avoiding Consulting Costs Blow Outs. A Free Initial Service! Upon receiving your initial brief, Preferred Consulting Networks will organise for you to meet with a consultant that has a proven track record working with similar projects. After meeting the consultant, you may choose […]
Contestability in Government Training
Many Departments are adopting a contestability framework as a means of evaluating and improving service delivery and ultimately delivering better value. Contestability involves “testing” how services would rate in a competitive market. If you are looking for contestability training, our course is ideal for you. This course encourages participants to look more broadly at the […]
Continue Start Stop Selling Techniques
Many sales programs are too complicated with no lasting behavioural change for your sales team. Continue-Start-Stop Selling Techniques could not be easier to implement and is a proven methodology. At the conclusion of the program you will have an action plan of what activities and behaviours will be continued, started and stopped. Case Study A […]
Contract Management Skills for Local Government
This unique course covers the critical skills that contract managers need including consultation advocacy, influence, negotiation and conflict resolution which are critical to the role. The course does not cover sourcing, tendering or writing contracts as it is assumed that the participants already have these skills. This course was designed as a reflection and action […]
Cost Cutting Training
We need to cut costs. We need to cut costs. We need to cut costs. It doesn’t matter how many times you say it. People need to know how to cut costs effectively without damaging productivity and existing service levels to critical customers and clients. Help your people apply lean thinking practical solutions to cut […]
Could It Work Better Training
Humans are creatures of habit. We get used to doing something a particular way and soon a habit is born. Every day we unconsciously carry out many tasks very effectively. The problem is that productivity is going backwards at a rate of knots and we need to be constantly vigilant for new ways to get […]
Courageous Conversations And Managing Performance
The program works best if it is split over 2 sessions. 1st session The first session is an experiential learning session taking participants through world’s best performance management practices. This includes managing reactions, preparing a plan, being assertive and being impartial. Interval of at least 24 hours – Between the sessions participants identify performance gaps […]
Creating A Positive Culture
This training course focuses on creating a positive workplace culture. Participants will learn key strategies to foster collaboration, motivation, and a sense of collective purpose. We’ll discuss ways to recognise staff successes, create a safe, inclusive environment, and foster creative problem-solving. There will be an exploration of how to build trust and respect among employees, […]
Creative Industry Courses
Today, creativity drives success and fuels the demands for skills like problem-solving, inventive thinking, and adaptability-areas in which traditional schooling frequently falls short. As industries continue to change, creative industry courses have become increasingly important for career advancement. To prepare future leaders for today’s work environment, we offer creative industry courses. Our schedules are flexible […]
CRISIS MANAGEMENT COURSE
Need For Crisis Management Course There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every […]
Critical Conversations
Plan of action At some stage we all have to engage in a conversation that can be both difficult and controversial. ‘How to have critical conversations’ is a program designed to equip you to resolve critical issues and accelerate performance What are Critical Conversations? A discussion between people when: The stakes are high. Opinions vary. […]
Critical Writing Skills
One major irk of senior managers is that they spend too much time proofreading reports and correspondence from their direct reports. For example, a critical report is due, and the senior manager is reliant on everyone to complete their individual sections. Alas, the compiled report then becomes disjointed. It’s a combination of different writing styles, […]
Cross Cultural Coaching
Achieving a cultural change is not a “click of the fingers” exercise. It needs a well thought out, communicated and executed plan. The challenge is that organisations can skip the planning stage, as cross-cultural activities are often intangible and subjective. You might have the best plan and intentions, but your people will perceive the information […]
CULTURAL AWARENESS TRAINING IN THE WORKPLACE
Our conditioning and cultural backgrounds influence our thoughts, beliefs, attitudes and behaviours. We tend to see the world through our own limited cultural experiences. This perspective is short-sighted as we now operate in a more culturally diverse society. This makes cultural awareness in the workplace essential to improve work relationships and prevent cultural conflicts. By […]
Cultural Competence Diversity Training
As global connections grow, cultural competence becomes increasingly crucial in educational and professional settings. Our cultural competence diversity training teaches organisations how to value cultural differences. With a focus on real-world situations, we teach practical ways to promote tolerance. Build a more united team through our training. Gain knowledge and respect for varied perspectives while […]
Cultural Diversity Training
Communicating with people from different cultures is very common in today’s workplace. This can involve dealing with a culturally diverse population of stakeholders. With cultural diversity skills training skills, you will be equipped with strategies and techniques to deal with and understand people who are different. How good are you at dealing with different cultures […]
Cultural Intelligence Training
An opportunity to boost the cultural intelligence of your team Cultural Intelligence (CQ) is the ability to relate to and work across cultures. People with higher CQ are usually more successful at blending into diverse environments. People with high CQ can quickly adapt their behaviour to fit with the environment. If you’ve ever seen a […]
Customer Conflict Resolution Training
From office jobs to fieldwork, conflicts can arise in any setting. Anyone working in customer support-or any role involving interaction with people-knows that handling conflict is an inevitable part of the job. That’s why PrefTrain offers customer conflict resolution training. By taking part in this course, you’ll gain skills in conflict resolution and phone de-escalation […]
CUSTOMER EXPERIENCE MAPPING TRAINING
Customer experience mapping is a methodology used to discover how customers (and potential customers) feel as they experience your services. Customer experience mapping will allow your organisation to identify the required skills and knowledge to deliver a positive customer experience. Stage 1 — Customer Experience Workshops (2–3 workshops) These professional workshops are designed to map […]
Customer Experience Training For The Public Sector
MANAGING THE PLASTICITY OF YOUR SERVICE DELIVERY Your customers continually form perceptions of your services. The key is to make as many positive perceptions as possible through positive customer experiences. Often you can’t control the outcome for the customer but you can control the experience the customer receives. This training program was designed specifically for […]
Customer Relations
Plan of action Participants will learn proven skills to build relationships with internal and external customers. Participants are often surprised how moments of truth impact both transactional and relationship based interactions. This course helps blueprint the customers experience and highlight opportunities to improve your level of service and customer relations. This course captures the behaviours […]
Customer Service Training Course
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer retention and boost lifetime spend. Here are some questions […]
Customised & Tailored Training
Preferred Training Network offers a variety of courses at affordable rates. Training courses are an effective means to enhance the productivity of your workforce. Business training is vital for the growth of any company as it can equip your employees with certain key skills. The most important resource of any company is its employees. Helping employees to […]
Customised Training Programs
Filter 1 – Subject Expert Identification On your behalf we source a referred subject expert for you from our network. We communicate upfront the project parameters with the network to ensure we attract consultants that can meet the specifications of your training need. Filter 2 – World Class Fit On your behalf we search for […]
De Escalating Conflict In Rural Settings
Preferred Training Networks are delighted to introduce our online public training program, designed specifically to cater to the educational needs of rural and regional organisations. Our mission is to bring high-quality training to your doorstep, ensuring that no matter the size or remoteness of your organisation, you have access to the skills and knowledge you […]
De-Escalating Conflict Training Course
Suddenly you’re in a situation that is boiling out of control. You can feel the tension and you’re fearful of what might happen next. Imagine the difference if you had a toolkit of conflict de-escalation techniques at hand. You’d feel more in control and you not helpless. In fact, these strategies are easy to implement, and you’ll get better and better as your confidence grows. The name of the game is to remain and appear calm and stay safe. You certainly don’t want to unknowingly enflame the situation further so it’s very important that you blueprint your behavioural response. These skills could literally save your life.
De-Escalating Violence
Target Audience: The course can be tailored to the group. This course is very popular with frontline staff. And also, with health care & regulatory employees who make domestic visits Duration: This course is available as a 1-day course or a truncated ½ day course. Delivery: This course can be delivered both in-person or virtually. […]
DEALING WITH ANGRY PEOPLE
If you’ve faced an angry group, then you’ll know the importance of this training. The biggest problem with an angry group is that the anger is constant and random. It’s even more unsettling than dealing with an angry individual. This course gives you strategies to keep you safe and quell the group’s anger. So, if […]
Dealing with Challenging Situations
This program is designed to assist participants to cope effectively with situations which could be classified as ‘challenging’. Through an experiential learning process, participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self-awareness, assertiveness and delighting in diversity. Action Plan […]
DEALING WITH DIFFICULT INTERNAL CUSTOMERS AND EXTERNAL CUSTOMERS BEHAVIOUR
Everyone is a customer. Maybe you have a recurring issue with an internal customer. You just can’t see eye to eye. Even a minor dispute flares up because of your relationship. Or maybe it’s your biggest external customer who is always being difficult yet people turn a blind eye. So, what do you do? Are […]
Dealing with Difficult Parents
This niche course was designed by an organisational psychologist specifically for Education Professionals. We also recommend inviting non-teaching staff, so the school has an integrated strategy to deal with difficult parents. Difficult parents have a knack of weaving around your protocols. So it’s important to have a robust strategy in place. Of course, parents have […]
Dealing with Difficult Patients & Carers
The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then diffuse the situation as quickly as possible and remain safe. NUTS AND BOLTS Would you like to attend this program? For maximum effectiveness, this course is best conducted as an in-house program. Venue: For your convenience, you can choose […]
Dealing With Difficult People
Sometimes difficult people enjoy being difficult. They enjoy being abusive. They gain immense satisfaction from trying to ruin your day. So, what can you do? How can you set boundaries for difficult people? How do you complete your work in the presence of difficult people? This course will give you the psychological tools to remain […]
Dealing with Disillusionment
Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 4 – 10 participants. Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost Duration: This program […]
Dealing with Emotional People Course
This program is designed to assist participants to effectively deal with people facing difficult situations. Through an experiential learning process participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self awareness, assertiveness and delighting in diversity. Participants will leave with […]
Dealing With Irate Creditors
When your suppliers are selling goods and services then they are usually happy. However when the economy wobbles your creditors can turn ugly and make their problems very personal. It is like a Jekyll and Hyde relationship. Creditors can forget your total value and this is your opportunity to remind them. This program shows your […]
Dealing With The Cards You’re Dealt
Let’ s draw a similarity with your team and your workplace. Your team and workplace are also unique. Just like cards you’ll find that you have not been dealt a Royal Flush. But the secret is to work with what you’ve got and strive to make it better. Have you ever observed people playing bridge? […]
Debt Negotiation Course – How to Get Paid Quicker
In the midst of economic crisis, the need to communicate with difficult debtors is becoming more common in the marketplace. In order to achieve maximum debt recovery, an appropriate strategy outlining key processes and skills needs to be embedded. By developing existing collection skills employees will become more confident, assertive and motivated to obtain more […]
DECISION MAKING TRAINING COURSE
Have your people been professionally trained to interpret information correctly Unfortunately people often conceal or misrepresent information that may be challenging. Many employees act on the information they receive without question like Moses. They have not been thought to think through the information and this can lead to poor decision making behaviours. Create a culture […]
DEFUSING AGGRESSION TECHNIQUES
Participants will delve into the complexities of aggression and learn practical methods for handling it calmly and professionally. With a focus on the physiological and psychological aspects, this course covers how adrenaline and stress responses influence our reactions and provides tools to regain control. The course’s core, the A.D.E.F. framework, offers an easy-to-remember approach to […]
Delegation Skills Course
Action Plan Here is a way to find out how good you are at delegating and letting go. Ask yourself the following: I delegate tasks that are not cost effective for me to carry out. I make a list of tasks that I want to delegate. I believe delegation is not very time consuming. I […]
Delivering Departmental Objectives With A Diminished Team
This training program was designed for your people to learn world’s best practices in running departments with less people. Assist your team to keep their heads above water, stay motivated and leave the office with a sense of accomplishment everyday. This course will help your team embed new behaviours to run their departments more effectively. […]
Delivering Mission Critical Projects Training
Surely it makes sense to scan the behavioural environment and anticipate what challenges are on the horizon. Don’t let your critical mission project get stuck. Take your project team 15,000 feet above all the hurdles and plan the delivery and execution of your mission critical project. Participants examine the processes and behaviours that hinder critical […]
Design a Checklist Training
This course will help participants build checklists for both mundane and new processes. Participants will learn how to breakdown complex tasks into a bite sized checklist. Can you recall a time when the careless omission of a task derailed a project? Design a Checklist is a facilitated bespoke workshop that can be delivered at your […]
Designing A Training Manual Course
Often a glimmer of an idea initiates a discussion which leads to a request for the development of a training program. The process of developing a program is a combination of art and science. The instructional designer utilises their ability to systematically produce a creative document that allows them to facilitate a dynamic learning experience. […]
Developing Coaching Styles
Developing Coaching Styles 4.3 out of 5 based on 53 user ratings.
Directing Others
Plan of action Managers and leaders balance the need to be directive and supportive. It is also important to be caring and compassionate; however there are situations which do require a more directive style. How to be more directive in the workplace. How to use different situational communicative styles. How to identify your unique directive […]
Driving a Behavioural Change
Action Plan How to conduct a training needs analysis How to develop program objectives How to factor in stakeholder concerns Design the material How to anticipate the audience How to engage the audience Develop the structure and content to train your trainers Apply practical tips for training delivery Who Should Attend This program is aimed […]
Effective Management Course
NUTS AND BOLTS Would you like to attend this program? For maximum effectiveness, this course is best conducted as an in-house program. Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost. Duration: Each course can be tailored to suit your […]
Email Writing Skills Training And Etiquette
Most people and organisations have simply no idea how much risk and liability surrounds sending and receiving emails. What about the risk of losing key clients and customers by sending poorly constructed or misunderstood emails? Emails are legal documents and email training skills will help your people learn to write dynamic, risk free emails. Many […]
Embedding the Charter of Human Rights into LG Decision Making
Our human rights are essential and shouldn’t be taken for granted Ask yourself the following: I have a very good working knowledge of the charter of human rights. I ensure our internal and external communications are in line with the charter. I focus on the problem and not the person. I take responsibility of any […]