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‘Dealing With Angry People In Australia’ Training Course
If you’ve faced an angry group, then you’ll know the importance of this training. The biggest problem with an angry group is that the anger is constant and random. It’s even more unsettling than dealing with an angry individual. This course gives you strategies to keep you safe and quell the group’s anger. So, if […]
3-Day Instructional Design Master Class
What Is Instructional Design Instructional design is a systematic approach which aims at developing effective instructional materials. Our Instructional Design Course is designed to empower you with the skills to develop compelling learning solutions. With an understanding of the instructional design principles, learners can create engaging experiences for their audience. If you wish to extend […]
360 Degree Leadership Training End to End
Each participant completes a confidential online pre and post training 360 survey. Participant selects up to 6 raters, a mixture of direct reports, line managers and colleagues. The 360 feedback will form the basis for tailored development and one on one coaching. Each participant will receive one on one coaching (and survey debriefing) before the […]
7Ps of Higher Workplace Performance in Australia Training Course
Plan of Action for our Tailored Higher Workplace Performance Workshop The 7P’s of Higher Performance training program gives participants a toolkit of ideas and practical skills to apply to their daily tasks. By utilising these skills, your people will be empowered to easily accomplish and subsequently stretch their performance targets. “It is an immutable law […]
Acceptable & Unacceptable Australian Workplace Behaviours Training
A very interesting course to figure out what is acceptable and unacceptable workplace behaviour for your organisation. Every organisation is unique. But there are also workplace laws that are non negotiable.
Account Management Training Course
Participants will learn how to identify their customers’ needs and create value-added partnerships that strengthen relationships and drive growth. Along the way, participants will develop the ability to anticipate customer expectations and build trust with accounts. By the end of this course, participants will have acquired the skills to confidently handle their accounts and confidently […]
Accountability at Work Training Course
Imagine if your employees were all problem solvers. Then problems could be fixed in their infancy stage. It would be even better if all your employees were highly motivated and everyone was accountable. This is in striking contrast to organisations where employees are disempowered. Problems are hidden and everyone has a “saving their face” attitude. […]
Action Planning Training Course Australia
How to design vision, goals and action plans to achieve results. How to understand and minimise the impact of procrastination. How to take action in the face of ambiguity. How to differentiate doers from don’ters. How to learn to act when others would hold back. How to achieve results. How to overcome the fear of failure. […]
Adaptive Flexible Management Training
Ask yourself the following questions: Is our organisation quick to respond when a business opportunity arises? When a profitable niche develops, is our organisation at the head of the field? Do we have flexible but structured problem solving and decision making systems? Are our people highly motivated and engaged? Does our organisation respond very quickly […]
Adaptive Leadership Skills Australia
Here is an opportunity to discover the key components of adaptive leadership. Participants also explore the dynamic of disequilibrium as a change response agent. Adaptive leadership is certainly another leadership tool to have at the ready when needed Would you like to attend this program? For maximum effectiveness, this program is best conducted as an […]
Admin Overload Training Course
Now think of yourself at work. Think of all the admin pressure that you’re under. You are just about keeping your head above the water and the admin responsibilities are looming large on the horizon. Are you eager to upgrade your administrative skills? Our office administration course offers the perfect solution for you. Administration plays […]
Advanced Account Management Training Course
The emphasis of this course is on the practical application of real-world concepts, allowing for the development of a highly sophisticated skill set. With insight and understanding from this unique workshop, participants will be better equipped to succeed as highly talented advanced account managers. Target Audience: The course can be tailored for the specific cohort […]
Advanced Negotiation Skills Workshop
Advanced negotiation skills workshops are critical if your people are negotiating deals more than $50,000. Behavioural experiments conclude that people who have not mastered the art of negotiation will concede up to 5 times the amount of concessions that a master negotiator will concede. This course was designed to give you the strategies that the […]
Advanced Supervisors Skills Training Course
Advanced Supervisory Skills – Leading the way in your industry Supervisors often report feeling “stuck in the middle”. This sandwich effect is not new and has a huge impact on productivity and morale. Our supervisor training courses will help your supervisors find new and exciting challenges in their roles. Participants critique supervisory case studies and […]
Agile Project Management Training Course
If you are looking for an agile project management training course, our course is sure to give you an edge. In-depth and enriching, our Agile and Scrum master training enables you to manage projects effectively in a fast-paced environment. NUTS AND BOLTS Would you like to attend this program? For maximum effectiveness, this program is […]
Aim Higher Training Course
“For me life is continuously being hungry. The meaning of life is not simply to exist, to survive, but to move ahead, to go up, to achieve, to conquer.” -Arnold Schwarzenegger A big challenge in Australia is how to avoid these higher performers becoming bored and jumping ship. Or even worse, behavioural scientists have coined […]
Alternative Dispute Resolution Training Course NSW Vic Qld WA
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our […]
Ambiguity and Contrast Training
Plan of action Ambiguity causes havoc in communications. Due to our cultural upbringing and our conditioning, we perceive the world differently to everyone else. Our clear as crystal instructions are clear as mud to other people. By developing contrast skills, we will learn to chip away at the edge of our perceptive world and […]
Anticipate Problems Workshop
Would you like to attend this program? Ideal group size: 4 – 12 participants Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost Duration: This program can be conducted as a one-day or half-day program Cost: Price […]
Appreciative Inquiry and Design Thinking Course
How do I apply design thinking to work? How can I do things better at work? What new ideas can we implement at work? The process of design thinking is gaining popularity and has emerged to be a powerful tool to handle various problems at work. Design Thinking (DT) and Appreciative Inquiry (AI) are proven […]
Assertiveness Skills Workplace Training Course
By communicating assertively, you can feel confident and gain the respect of your colleagues and friends. Assertive communication involves speaking your mind and expressing your point in a constructive manner. People who are assertive tend to have less stress and conflict in their career and personal life. They can influence people and can get their […]
Authentic Leadership Training Course
Authentic Leadership Authentic leadership is a giant step forward. It adds realness to your leaders. Employees and stakeholders are apathetic to PR and sanitised fake leadership. Authentic leaders have the X factor that creates calmness and instils loyalty. Authentic leaders are comfortable in their own skin with their strengths and weaknesses and often ooze confidence. […]
Avoids Dipping Down
You’re walking home and you spot $5 on the ground. I assume most people would pick it up and think it was a bit lucky finding the $5. Maybe you’ll donate it, or you might even buy a lottery ticket while your luck is in. So, for a minimum amount of effort (stooping down to […]
Baby Boomers Retention Techniques
Never before in history has such a large group of people voluntarily considered leaving the workforce. Ensure your organisation does not lose too many of these assets prematurely. Every organisation knows their baby boomers are beginning to look at their retirement options. The data suggests that often the last person to know about their retirement […]
BDM Sales Skills Training Course
The nature of sales is changing, but we still buy from people we like. Equipped with the right BDM skills, you will be able to easily accomplish your sales objectives. Accelerate your professional selling skills to drive strong business growth and emerge successfully. “We still buy from people we like.” Would you like to attend […]
Before B4 E Learning Design Course
You’re probably familiar with the saying “Look before you leap”. It certainly makes sense. Many organisations are jumping headfirst into E-learning. There is almost an assumption that you can hit a magic switch and transition all your training onto an E-learning platform. Well, no big surprises. It’s not working very well. Many organisations have a […]
Behavioural Adjustment Techniques In Intense Situations Training
How well can you adapt your behaviours in intense situations? Ask yourself the following: I know how to eliminate stress. I control how my mind and body responds to difficult moments. I am aware of the things that cause tension. I know how to deal with angry people. I can easily identify possible exits in […]
Behavioural Change Driving Training Course
Workshop Action Plan to Influence a Behavioural Shift How to conduct a training needs analysis How to develop program objectives How to factor in stakeholder concerns Design the material How to anticipate the audience How to engage the audience Develop the structure and content to train your trainers Apply practical tips for training delivery Who […]
Behavioural Interviewing Skills Training Course
What is different about it? The essential difference is that interviewing is a behavioural diagnostic tool that asks competency-related questions that focus on past examples of demonstrated ability rather than asking hypothetical questions. E.g. ‘when did you demonstrate…’ rather than ‘what would you do if…’ Why do companies use behavioural interviewing? You can design specific […]
Body Language Training Course – Non Verbal Communication
Verbal communication (talking) is only responsible for about 15% of communication. The majority of the message is communicated and transmitted through body language (also known as non-verbal communication). Consider your reaction about how you might interpret a message from a manager whom you met in the corridor and they asked your opinion on what colour […]
Brilliant Workplaces The Female Imprint Course
This course was designed by a female organisational psychologist to give professional females adaptable and strategic skills to work in sectors that are still top-heavy with males. The course is facilitated by an amusing male presenter. The presenter will put forward case studies and interpret them from a male perspective. So, if you’d like to […]
Building Relationships With Clients & Suppliers Training
As the process of retaining and gaining clients continue to get more competitive, here is a learning methodology that is win/win and can help to break down communication silos between your organisation and your clients and/or suppliers. Four Steps to Build Long Term Relationships with your clients and/or suppliers: 1. Choose a training program that […]
Bullying Training Course – Removing Workplace Bullies
This workplace bullying course is a good opportunity to quickly revisit your bullying policy and procedures. Imagine the difference if you removed all bullying allegations from your workplace. Our course enables participants to effectively deal with workplace bullying. “Inwardly they are hoping the situation will sort itself out — it almost never does.” NUTS AND […]
Burying the Hatchet Training Course
The key to “burying the hatchet” is being able to understand difficult issues and have a toolbox of conflict resolution techniques. Employees and management often find themselves in situations where they are forced to work and communicate with people but are unable to make a connection with them. Occasionally negative reactions to others can be […]
Business Acumen Skills Training Course
This program helps participants to understand business acumen, the proven linkages that exist and the importance of developing strategic skill sets. How to understand business growth. How to manage and control cash flow. How to interpret financial statements. How to focus on value add activities. How to interpret pricing and costing to make effective financial […]
Business Presentation Skills Training Course
Effective Presentation Skills Learn how to deliver an effective business presentation that will bring about the results your organisation is looking for. Learn to structure your presentation to meet the audience’s expectations. Learn how to engage the audience no matter what the subject is. Presentations are often used as a formal method to plan and progress any […]
Business Report Writing Skills Training Course
Are your business report writing skills holding you back or driving your success? In all professional contexts, effective communication is essential for clearly expressing ideas and achieving goals. Gaining proficiency in writing and presenting lays the groundwork for creating reports that are not just informative but also inspiring and convincing. Whether you’re collaborating with colleagues […]
Business to Business Sales Skills Training
Your B2B sales courses enables you to hone your skills for effective outcomes. Enhance your confidence level with our courses that help you to boost your B2B sales skills. Your Business to Business course is designed to help you improve your btb selling skills and take your organisation to new heights. Participants learn how to […]
Business Writing Skills Course
Writing well is indispensable, particularly when working closely with clients. Though it may not seem evident at first glance, your interpersonal connections are impacted by the way you write. Whether you’re producing proposals or reports, strong writing abilities not only make your point clear but also build credibility with colleagues and clients. PrefTrain provides an […]
Career Management Skills Training Program
If the employer and employee can work together on mutual goals then career management is an opportunity for both parties to grow. Benefits to your employer By knowing a team member is planning their career, the employer will benefit from having enough time and resources to: Consider any changes to current roles and begin any […]
CEO Training Course
Who said “it’s lonely at the top.” It is certainly a truism. This course is usually conducted one on one with the CEO. Sometimes the EA attends too. Previous CEO’s have remarked that this niche course helps to clear the mind and focus on what’s really important. NUTS AND BOLTS Would you like to […]
Change Agents in LG Training
“It is imperative that your change agents are all on the same page.” So when was the last time you formally trained your change agents? Previous participants really enjoyed this course as it helped them to understand their collective roles and responsibilities within the change. When change agents reach a tipping point, the need for […]
Change Management Training Course
What to Expect from Change Management Workshops What makes change-big or small-so intimidating, and how can I better adapt? Learning to embrace change becomes easier once you complete our change management courses in Australia. Our qualified experts help you understand that change is an ongoing process-nothing to fear. Accepting this mindset means you continually grow […]
Chaos Management Training Course
How good are your chaos management skills? Ask yourself the following questions: Our people make fast and correct decisions during a chaos Our people can read the signals of a potential chaos Our people can map out a problem which might be intertwined with the organisational processes Our people have a proven platform to work […]
Close Quarter Conflict Resolution Techniques
Designed by an organisational psychologist, this course will help your people discover how to manage their reactions and perceive conflict in a different light. Close quarter conflict usually occurs when people have opposing beliefs, operating systems, value systems, ideals, needs or goals. This type of conflict inevitably leads to reduced productivity and can damage levels […]
Coach the Coach Training
This workshop will provide your managers with the skills and knowledge to implement coaching to improve performance, address issues and build better relationships with their staff. This program can be conducted as in house training at your offices. Group Size: An ideal group size is 6 – 10 participants. Venue: For your convenience, you can choose to […]
Collaboration Skills Training Course
This program was designed to equip managers with collaboration techniques to ensure their teams work collaboratively in business to pursue organisational objectives. Would you like to attend this program? For maximum effectiveness, this course is best conducted as an in-house program. Venue: For your convenience, you can choose to conduct this course at your workplace. […]
Command Skills Course
Plan of action Even the best commanders in the world know not to overuse command skills. However, many leaders completely under use their command skills to the detriment of the organisation. Command skills are a situational tool and are imperative in certain instances particularly when personal safety is at risk. The 10 commandments of Command […]
Committee Roles Training & Committee Acumen
Ask yourself the following questions about your committee meetings? The agenda is distributed to all members prior to the meeting? Members are always aware of the time and venue of the meeting? During the meeting, conversation is focused on the topic? Everyone listens to each other carefully and is not judgmental? All members are encouraged […]
Communicating Under Pressure Training
Good communication is often sacrificed as people rush around pursuing unfinished tasks. Communicating under pressure requires confidence. It is a skill which can enable you to deliver your message clearly even in the most difficult situations. Looking for a course to enhance your communication skills in the workplace? The ability to communicate effectively with others […]
Communications Skills Training Course
Professional Communication Training for Employees Providing good communication training for employees is vital. This communication skills training course is designed to step your organisation through proven methods of communicating clearly. Professional communication is designed to sway and bend with nuances. Professional communication is a means of communicating clearly with one another without being misunderstood. Target […]
Compassion Fatigue Training Course
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated ½ day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use […]
Compassion Training
Plan of action This program is designed to make you imbibe compassion in every facet of your life. Learn how to make compassion a part of your organisational culture and personal character. This program dovetails compassionate behaviours with productivity boosts. Many workforces operate using the blame system which stifles morale and productivity. How to motivate […]
Complaint Handling Skills Training Course
How effectively does your team manage customer complaints? When dealt with properly, complaints can turn unsatisfied customers into loyal customers and/or devoted supporters. Developing the ability to do so has a huge impact on your organisation’s reputation and success. Tailored complaint handling inhouse courses are omnipotent. By providing your team with the necessary techniques, any […]
Conflict Resolution Skills Training Course Australia
We’ve all had those days when minor disagreements turn into difficult situations at work. Tensions rise, productivity plummets, and the once-cooperative atmosphere becomes strained with competing interests and clashing work styles. While conflicts are nearly inevitable in any field, what sets successful organisations apart is their approach to addressing these clashes. Take Control and Defuse […]
Confronting Middlers Training Australia
Plan of action Middlers often conceal themselves within an organisation and pay extra attention to process and are not always results orientated. Middlers often operate beneath the radar as their performance is neither exceptional nor poor. Middlers always underachieve and are at the opposite end of the continuum to action orientated people. How to refocus […]
Consultant Training Course
Consult: to seek information or advice with specialist knowledge on a particular subject. Here’s a paradox. “Consultant” is often understood by consultants. These consultants don’t actually know how to consult. What about your telco consultants working in the call centres? Surely, they are not consulting if they are just trying to sell up the most […]
Consultative Selling Skills Training
The Consultative Selling Skills workshop helps participants to focus upon the client or customer rather than your product or service. It is a process which creates rapport, builds trust and focuses on creating sustainable relationships. Being a consultant you’re going to truly find the client’s stated and unstated needs. This creates more and more tailored […]
Contract Management Skills for Local Government
This unique course covers the critical skills that contract managers need including consultation advocacy, influence, negotiation and conflict resolution which are critical to the role. The course does not cover sourcing, tendering or writing contracts as it is assumed that the participants already have these skills. This course was designed as a reflection and action […]
Coordinator Training Course
“Employees have infinite training needs yet organisations have finite training resources” – B Charles Participants also learn how to reset unrealistic training expectations. Your technical people might be screaming for technical training. But the organisation might have prioritised other training. Would you like to attend this program? For maximum effectiveness, this course is best conducted as […]
Cost Cutting Training Course
We need to cut costs. We need to cut costs. We need to cut costs. It doesn’t matter how many times you say it. People and organisations need to know how to cut costs effectively without damaging productivity and existing service levels to critical customers and clients. Help your people apply lean thinking practical solutions […]
Could It Work Better in Australia Training Course
Humans are creatures of habit. We get used to doing something a particular way and soon a habit is born. Every day we unconsciously carry out many tasks very effectively. The problem is that productivity is going backwards at a rate of knots and we need to be constantly vigilant for new ways to get […]
Courageous Conversations And Managing Performance
The program works best if it is split over 2 sessions. 1st session The first session is an experiential learning session taking participants through world’s best performance management practices. This includes managing reactions, preparing a plan, being assertive and being impartial. 2nd Session This session has a practical ‘hands on’ approach. Participants are taken out […]
Creating A Positive Culture Training Course
The creating a positive culture training course focuses on lifting the vibe of the organisation. Participants will learn key strategies to foster collaboration, motivation, and a sense of collective purpose. We’ll discuss ways to recognise staff successes, create a safe, inclusive environment, and foster creative problem-solving. There will be an exploration of how to build […]
Crisis Management Course
Need For Crisis Management Course There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every […]
Critical Conversations Workshop
At some stage we all have to engage in a conversation that can be both difficult and controversial. ‘How to have critical conversations’ is a program designed to equip you to resolve critical issues and accelerate performance What are Critical Conversations? A discussion between people when: The stakes are high. Opinions vary. Critical thinking is […]
Critical Writing Skills
One major irk of senior managers is that they spend too much time proofreading reports and correspondence from their direct reports. For example, a critical report is due, and the senior manager is reliant on everyone to complete their individual sections. Alas, the compiled report then becomes disjointed. It’s a combination of different writing styles, […]
Cross Cultural Coaching
Achieving a cultural change is not a “click of the fingers” exercise. It needs a well thought out, communicated and executed plan. The challenge is that organisations can skip the planning stage, as cross-cultural activities are often intangible and subjective. You might have the best plan and intentions, but your people will perceive the information […]
Crucial Conversations Training Course for Australians
Module Topics Key Learning Outcomes Module 1: Understanding Crucial Conversations Defining a Crucial Conversation Understanding what makes a conversation crucial Recognising high-stakes, high-emotion and differing-opinion situations Identifying common scenarios where crucial conversations occur Common Reactions to Crucial Conversations Exploring typical ways people handle difficult conversations Recognising unproductive dialogue patterns Understanding how communication habits develop The […]
Cultural Awareness Training In The Workplace
Our conditioning and cultural backgrounds influence our thoughts, beliefs, attitudes and behaviours. We tend to see the world through our own limited cultural experiences. This perspective is short-sighted as we now operate in a more culturally diverse society. This makes cultural awareness in the workplace essential to improve work relationships and prevent cultural conflicts. By […]
Cultural Competence Diversity Training
As global connections grow, cultural competence becomes increasingly crucial in educational and professional settings. Our cultural competence diversity training teaches organisations how to value cultural differences. With a focus on real-world situations, we teach practical ways to promote tolerance. Build a more united team through our training. Gain knowledge and respect for varied perspectives while […]
Cultural Diversity Training Course
Communicating with people from different cultures is very common in today’s workplace. This can involve dealing with a culturally diverse population of stakeholders. With cultural diversity skills training skills, you will be equipped with strategies and techniques to deal with and understand people who are different. How good are you at dealing with different cultures […]
Cultural Intelligence Training Course
An opportunity to boost the cultural intelligence of your team. This cultural intelligenec tailored workshop also explores how our negative reactions to others can be as a result of value systems, projection, transference, personality types, societal differences in behaviour, cultural norms and conditioning. So, here’s an opportunity to boost the cultural intelligence of your team. […]
Customer Experience Training Course
Customer experience mapping is a methodology used to discover how customers (and potential customers) feel as they experience your services. Customer experience mapping will allow your organisation to identify the required skills and knowledge to deliver a positive customer experience. Stage 1 — Customer Experience Workshops (2–3 workshops) These professional workshops are designed to map […]
Customer Experience Training For The Public Sector
MANAGING THE PLASTICITY OF YOUR SERVICE DELIVERY Your customers continually form perceptions of your services. The key is to make as many positive perceptions as possible through positive customer experiences. Often you can’t control the outcome for the customer but you can control the experience the customer receives. For maximum effectiveness, this program is […]
Customer Relations Training Course
Plan of action Participants will learn proven skills to build relationships with internal and external customers. Participants are often surprised how moments of truth impact both transactional and relationship based interactions. This course helps blueprint the customers experience and highlight opportunities to improve your level of service and customer relations. This course captures the behaviours […]
Customer Service Skills Training Course
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer retention and boost lifetime spend. Here are some questions […]
Customised & Tailored Training
Preferred Training Network offers a variety of courses at affordable rates. Training courses are an effective means to enhance the productivity of your workforce. Business training is vital for the growth of any company as it can equip your employees with certain key skills. The most important resource of any company is its employees. Helping employees to […]
De-Escalating Conflict Techniques Training Course
Suddenly you’re in a situation that is boiling out of control. You can feel the tension and you’re fearful of what might happen next. Imagine the difference if you had a toolkit of conflict de-escalation techniques at hand. You’d feel more in control and you not helpless. In fact, these strategies are easy to implement, and you’ll get better and better as your confidence grows. The name of the game is to remain and appear calm and stay safe. You certainly don’t want to unknowingly enflame the situation further so it’s very important that you blueprint your behavioural response. These skills could literally save your life.
De-Escalating Violence Training Course
Target Audience: The de-escalating violence in-house program can be tailored to the group. This program is very popular with frontline staff, as well as healthcare and regulatory employees who make domestic visits. Duration: This course is available as a 1-day course or a truncated ½-day course. Delivery: This course can be delivered both in-person or […]
Dealing with Aggressive People Training Course
Our skilled experts discuss the characteristics of aggressive people and the initial micro-aggression tactics these people tend to use. Maybe they are badgering you? They want “aggro” and if that happens, you’re likely to lose. You don’t want aggression. Aggressive people don’t have a pattern of aggression. Sometimes they are opportunistic and will wait till […]
Dealing With Angry Creditors Training Course
When your suppliers are selling goods and services, then they are usually happy. However, when the economy wobbles, your creditors can turn ugly and make their problems very personal. It is like a Jekyll and Hyde relationship. Creditors can forget your total value, and this is your opportunity to remind them. ‘Dealing with Angry Creditors’ […]
Dealing with Challenging Situations Training Course
This ‘Dealing with Challenging Situations’ program is designed to assist participants to cope effectively with situations which could be classified as ‘challenging’. Through an experiential learning process, participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self-awareness, assertiveness and delighting […]
Dealing with Difficult Clients Training Course
Clients often get angry and difficult when they perceive a service failure. The unfortunate thing is that the service failure does not even need to be real. If your client thinks it’s real, then it’s real. Fortunately, there are plenty of opportunities with difficult clients if you manage them instead of reacting to them. The […]
Dealing with Difficult Internal and External Customers Training Course
Everyone is a customer. Maybe you have a recurring issue with an internal customer. You just can’t see eye to eye. Even a minor dispute flares up because of your relationship. Or maybe it’s your biggest external customer who is always being difficult, yet people turn a blind eye. So, what do you do? Are […]
Dealing with Difficult Parents Training Course
Of course, parents have a right to air their views. But they don’t have a right to menace and cause unpleasantness to staff. Participants will also discover techniques to diffuse a situation quickly before it escalates. Make sure you prevent parents from phoning teachers as it’s a growing school harassment workplace hazard too. Because of […]
Dealing with Difficult Patients & Carers Training Course
The key to dealing with difficult patients and carers is to focus on the immediate behaviour. Then defuse the situation as quickly as possible and remain safe. ‘Dealing with Difficult Patients and Carers’ In-House Program FAQs For maximum effectiveness, this course is best conducted as an in-house program. Where can this course be held? For […]
Dealing With Difficult People Training Course
Sometimes difficult people enjoy being difficult. They enjoy being abusive. They gain immense satisfaction from trying to ruin your day. So, what can you do? How can you set boundaries for difficult people? How do you complete your work in the presence of difficult people? This course will give you the psychological tools to remain […]
Dealing with Disillusionment at Work Training Course
‘Dealing with Disillusionment at Work’ In-House Program Details For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 4–10 participants. Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost. Duration: This program can […]
Dealing with Emotional People Training Course
This in-house program is designed to assist participants to effectively deal with people facing difficult situations. Through an experiential learning process participants will be guided through a journey of understanding as well as specific skill development in the areas of reflective listening, rapport building, developing self awareness, assertiveness and delighting in diversity. Participants will leave […]
Dealing With The Cards You’re Dealt Training Course
Let’s draw a similarity with your team and your workplace. Your team and workplace are also unique. Just like cards, you’ll find that you may have not been dealt a Royal Flush. But the secret is to work with what you’ve got and strive to make it better. Have you ever observed people playing bridge? […]
Debt Negotiation Training Course – How to Get Paid Quicker
In the midst of economic crisis, the need to communicate with difficult debtors is becoming more common in the marketplace. In order to achieve maximum debt recovery, an appropriate strategy outlining key processes and skills needs to be embedded. By developing existing collection skills, employees will become more confident, assertive and motivated to obtain more […]
Decision Making Training Course
‘How to make better decisions’ workshops “If it quacks and waddles, it’s a duck” is traditional thinking. Your people need to challenge traditional thinking styles and consider that maybe it’s a chicken disguised as a duck because it’s tired of chickens been branded as poor crossers of the road. Help your people question everything and […]
Defusing Aggression Techniques in Australia Training Course
Participants will delve into the complexities of aggression and learn practical methods for handling it calmly and professionally. With a focus on the physiological and psychological aspects, this course covers how adrenaline and stress responses influence our reactions and provides tools to regain control. The course’s core, the A.D.E.F. framework, offers an easy-to-remember approach to […]
Delegation Skills Training Course
‘Delegation Skills’ Workshop Action Plan Here is a way to find out how good you are at delegating and letting go. Ask yourself the following: I delegate tasks that are not cost-effective for me to carry out. I make a list of tasks that I want to delegate. I believe delegation is not very time-consuming. […]
Design a Checklist Training Course
This tailored ‘Design a Checklist’ course will help participants build checklists for both mundane and new processes. Participants will learn how to breakdown complex tasks into a bite sized checklist. Can you recall a time when the careless omission of a task derailed a project? ‘Design a Checklist’ is a facilitated-bespoke workshop that can be […]
Design Thinking Training Course
Traditional problem-solving methods may not always yield the best results in complex situations. Understanding the needs and experiences of workers is pivotal for devising innovative solutions to complex problems. In this course, we will explore the importance of understanding your workers to foster a collaborative and innovative environment. Gain a deeper understanding of how to […]
Designing & Conducting a Training Needs Analysis
Action Plan How to conduct a training needs analysis How to develop program objectives How to build in practical case studies How to factor in stakeholder concerns Design the material How to anticipate the audience How to engage the audience Develop the structure and content to train your trainers Apply practical tips for training delivery […]
Designing A Training Manual Course
This fundamental ‘Designing a Training Manual’ workshop will provide you with a proven step-by-step process to design such a workbook in one day. ‘Designing a Training Manual’ Workshop Action Plan To make the target audience’s experience more interesting and lively To gain tips the professionals use to add value to the workbook To build experiential […]
Developing Coaching Styles Training Course
You’ll be familiar with the 70:20:10 learning apparatus. The “20” piece of 70:20:10 hinges on coaching abilities. Here is a chance to fine-tune coaching skills. It’s not unusual in the workplace for people to be pursuing different outcomes. You certainly want to avoid people counter-pulling in opposing directions. Coaching is also a great opportunity to […]
Directing Employees Training Course
Workshop Action Plan to Direct Employees Managers and leaders balance the need to be directive and supportive. It is also important to be caring and compassionate; however, there are situations which do require a directive style. How to be more directive in the workplace. How to use different situational communicative styles. How to identify your […]
Discretionary Effort Training Course
The leader of the team is responsible for creating a good work environment for his/her team. This involves spending time trying to understand what motivates each individual and addressing problems faced by the team. How willing are your people to give discretionary effort to you? Ask yourself the following: I understand the principle of discretionary […]
Diversity and Inclusivity Training Course
‘Diversity and Inclusivity’ In-House Program Details For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 6–14 participants Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost. Duration: This program can be modified to a one […]
Email Writing Skills And Etiquette Training Course
Most people and organisations have simply no idea how much risk and liability surrounds sending and receiving emails. What about the risk of losing key clients and customers by sending poorly constructed or misunderstood emails? Emails are legal documents, and email training skills will help your people learn to write dynamic, risk-free emails. Many organisations […]
Emotional Intelligence for Challenging Situations in LG Training Course
At a glance, your tailored ‘Emotional Intelligence for Challenging Situations in LG’ workshop covers: What is Emotional Intelligence: different models of analysis Core competencies: self-management; self-awareness; self-regulation; self-motivation and empathy Role of EI at work — social skills; making an impact; creating a powerful first impression; assessing a situation How to accurately perceive and interpret […]
Emotional Intelligence Training Course
Can your EI really affect your relationship building skills? Research has shown that EI affects team building, leadership skills and communication skills. This program shows you ways to enhance your EI competencies and build much stronger relationships. ‘Emotional Intelligence’ Workshop Action Plan Understanding the concept and dynamics of EI Learning the basics of 3 models […]
Employee & Industrial Relations Training Course
This tailored ‘Employee and Industrial Relations’ training program will provide participants with the confidence to better manage employee relationship issues. Whether it is dealing with a formal behavioural issue or simply talking with staff about pay and conditions, managers need to be correctly informed. Without the correct information, managers run the risk of making poor […]
Employee Engagement Workshop
Join us for an immersive and transformative workshop designed to revolutionise your approach to employee engagement. This workshop delves deep into the core strategies that drive unparalleled employee engagement, ensuring your organisation thrives. The facilitator will be hand-picked and will have lots of experience in your sector. The challenge of employee engagement is getting everyone […]
Employee Experience Training Course
We are becoming an experience economy, yet we overlook our employees and the experience each employee has at work. Here’s a course to help you design positive employee experiences. Your employees will feel more welcomed and valued. Think of it this way: If you are not providing positive experiences for your employees, then another organisation […]
Employee Recognition Training Course
The benefits of your Reward and Recognition workshop are: Getting buy-in for higher performance objectives. Linking higher performance to rewards (how the experts do it). Motivating your employees to achieve stretch goals. Rewarding your employees on achieving their KPIs. Developing a long term incentive program. Creating intrinsic and extrinsic rewards for your employees. Designing a […]
Enables Change Training Course
As a leader, it is not just about achieving success in the present, it’s about fostering an environment where success is not just hoped for but expected. Learn how to inspire and motivate your team, setting a benchmark for excellence, and continuously contributing to the growth and development of your organisation. Led by seasoned experts, […]
Exchanging Feedback and Creating Dialogue Training Course
Plan of Action to Facilitate Effective Workplace Communication Many of us do not appreciate negative feedback. We like positive feedback and deflect negative feedback. Feedback is certainly influenced by perception, cultural background and emotional intelligence. This ‘Exchanging Feedback and Creating Dialogue’ program will help your organisation embrace dialogue and feedback as opportunities rather than a […]
Executive Assistant Training Course
They are frantically working towards important deadlines. But amazingly, some EAs are gliding majestically like ducks on the water. You don’t see their feet paddling, and they spread a sense of calm and professionalism. This course works best by including the team of EAs. After all, these key people work together to ensure critical tasks […]
Executive Management Training Course
“Management is doing things right; leadership is doing the right things” – Peter Drucker The best thing about this course is it brings the executive team together to discuss ideas to make the organisation more effective. ‘Executive Management Training’ In-House Program Details For maximum effectiveness, this course is best conducted as an in-house program. Venue: For […]
Executive Meetings Training Course
Do any of the following behaviours interrupt your Senior Executive meetings? Personality clashes Senior Executive resentment and rivalry Hidden agendas and building of silos Stubbornness Bad manners Shouting or finger-wagging Recurring issues rehashed and unresolved again This Senior Executive Meetings course helps identify counterproductive behaviours that creep into Senior Executive Meetings. Using an appreciative inquiry, […]
Facilitation Skills Training Course – Train the Facilitator
This program will provide participants with the foundation skills to be effective facilitators. Participants will learn how to incorporate adult learning principles, differentiate between process and content and understand group dynamics. Facilitator Skills Training Workshop Session Plan MODULE 1: Adult Learning Styles Overview of adult learning principles Review of adult learning styles Application of experiential […]
Feedback Management Skills for Managers and Employees Training Course
Participants will be encouraged to practice strategies and collaborate on best practices for managing feedback. Have you noticed that people are losing the ability to disagree professionally? Upon completion of this course, participants will have the skills and confidence to handle feedback in a manner that improves interpersonal internal and external relationships. Feedback Management Key […]
Financial Acumen Training Course
Financial Acumen In-House Program Details For maximum effectiveness, this course is best conducted as an in-house program. Venue: For your convenience, you can choose to conduct this course at your workplace. Alternatively, we can provide a training venue at a small additional cost. Duration: Each course can be tailored to suit your timeframes. Price: Available on request. If […]
Financial Skills for Non-Financial People Training Course
Can finance be made easy for Non Finance Managers? Without understanding the basics of finance, you may not be able to make valuable organisational assessments. This program helps participants to understand and learn the key financial skills required for organisational improvement. Financial Skills for Non-Financial People Course Understanding and analysing profit and loss statements Understanding […]
Framing Decisions & Making Quality Decisions Training Course
Plan of Action for the Tailored ‘Framing Decisions & Making Quality Decisions’ Workshop Did you know that there is a cognitive disorder whereby people cannot make decisions? They cannot choose from options and will procrastinate to eternity. This program will give you insights into the psychology of decision-making. As a result, your people will be […]
Frontline Leadership Skills Training Course
Frontline Leadership Skills In-House Program Details Upon completion of the course, participants will have a better understanding of their strengths and weaknesses as a leader and the tools needed to become an influential figure to their employees. Target Audience: The course can be tailored for the specific cohort, whether it be new or existing frontline […]
Goal Setting Training Course
Goal setting can be described as a personal planning process. It helps participants to identify what they want to achieve in their personal life and/or their professional life. Goal setting has been proven to be a more effective method of achieving targets as opposed to aspirations. Goal setting can be described as a personal planning […]
Graduate Development Skills Training Course
Through extensive research, we have established an effective way of strengthening your existing graduate program. The Graduate Excellence Program is designed to complement your existing graduate program by offering a proven methodology that will highlight the support and development that each of your graduates will need to flourish and succeed in their current and future […]
Graduate Induction Soft Skills Training Course Australia
Looking at your current work environment from the eyes of a fresh graduate can be very enlightening. Many graduates believe that the work environment is less structured than at university and is a place where emergencies are occurring in no logical manner. Graduate induction training courses are highly values by graduates Graduates are almost crying […]
Green on Tasks Training Course
Have a glance around your workplace. Have you noticed that there is a big imbalance between the amount of completed projects and the amount of incomplete projects? Why do some projects linger forever even though they are very important? You might notice that you’re always using the same people to complete priority projects. You might […]
High Performance Work Practices Training Course (HPWPs)
What are the benefits of high performance work practices? Having a win-win relationship for employees and employers Increasing employee productivity in the long term Developing effective employee performance measures Implementing incentives for employees that work Creating a positive organisational culture Agreeing retention techniques for talented employees Targeting and selecting ‘organisational fit’ people Creating an environment […]
Homing From Work Training Course
Be vigilant with social media too. Some employees are probably addicted and will spend all day on social media if they can. Check performance – For example, somebody might tell you they’ve been flat out on the project since last week. Ask them to demonstrate to you the actual tasks that have been completed in […]
How to Eliminate Empty Chairs at Training Course
Discover how to fill your training sessions to capacity. Wave goodbye to no-shows and last minute cancellations. Discover proven expert tips and techniques to eliminate empty seats at your training sessions. Develop your internal marketing skills and you’ll see your participant numbers escalate. Instead of no-shows, you’ll have waiting lists. You’ll also learn how to […]
How to Improve Presentation Skills Training Course
DAY 1: The Foundations of Presenting Theme: Building Confidence and Understanding the Essentials 9:00 AM – 10:30 AM The Theory of Great Presentations Components of effective presentations Structure: Opening, Body, Conclusion Listening to different orators (Obama, Churchill, Trump, Hogan, Gandhi, Tardio) Storytelling: The power of narratives Understanding your audience Overcoming stage fright and nerves 2 […]
How to Leave Work and be Home by 6.00pm Training Course
Here is a quick test to see if you are working too late and missing out on quality time with friends and family. Ask yourself the following: I arrive home from work later than 7.30pm at least 2 nights per week. In the past 12 months I have missed at least 2 critical milestones (e.g. children’s Xmas […]
How to Manage Resources Training Course
This course will help your team embed new behaviours to run their departments more effectively. They will complete tasks more seamlessly and will also have greater clarity on what the organisation expects from them. Symptoms of leaner departments An increase in the amount of email per person. More time spent on reporting. More calls received […]
How to Say No Training Course
This truly unique course was designed by an organisational psychologist to help your people feel more comfortable saying “No”. “No” can be omnipotent and is often under-used for a variety of reasons including cultural, personality and cognitive differences. The course can be very valuable at home too. Do you ever say “yes” to something you […]
How To Set An Interim Strategy Training Course
Why set an interim strategy? It helps to calm down people and reduces nervousness. It lets your people know that your organisation is being proactive. It removes miscommunication and gossip. It aligns people’s thinking and decision-making styles. It breaks down the perception of chaos into bite sized pieces. It helps achieve tactical short term wins. […]
How To Smell The Roses Training Course
Most people have regrets and disappointments in their lives. Many people get fixated chasing dreams. Once the dream is achieved, they lose interest and chase another dream. This program looks at what’s really important for you to achieve in your life. It might be that you want to enjoy your job more or to enjoy […]
How to Write a Business Case Training Course
Your business cases should also indicate the risks and the alternative costs, including the cost of doing nothing. This course is ideal for people who would like to improve the quality of their written business cases. Participants will learn the eight key components of writing an effective business case. State the proposal Outline the consultation […]
How to Write an Executive Summary Training Course
How to Write an Executive Summary In-House Program Details For maximum effectiveness, this program is best conducted as an in-house program. Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost. Duration: Each course can be tailored to your […]
How’s Your Financial Awareness, Are you a Credidiot?
If you answered “Yes” to any of the above questions, you are a CREDIDIOT®. How’s your personal financial awareness? Credit companies make billions of dollars every year from CREDIDIOTS. Not long ago, people prided themselves with how little debt they had, whereas nowadays, marketers have made it almost trendy to be severely in credit card […]
Humour At Work Training Course
Plan of Action for your tailored Humour at Work Workshop Would you believe that a humorous manager is more productive than a manager without a good sense of humour? A humorous manager usually has staff that are more loyal and more likely to give discretionary effort to the organisation. People perform better when they are […]
Idea Generating Training Course
Unfortunately, many people don’t know how to build an “idea generating” organisational culture. If you only do one training program with your team this year, then the “Idea Generating” training program should be at the top of your list. Action Plan for our Tailored Idea Generating Course How to promote an ‘Idea Generating’ culture. Tools […]
Identifying Anxiety Signs & Depression in Other People Training
This workplace anxiety spotting course gives you a better understanding of stress and anxiety. Participants will also look at their workplaces and see if unnecessary stressors can be removed. On the other hand, you might have a concern about a family member or a friend. This course will also give you some ideas on what […]
Induction Training Redesign Course
Step by Step Induction Training Redesign Workshop Outline The step-by-step process below works very well. We become immersed in your induction training and can analyse your induction training at a meta level. Step 1 Our instructional designer(s) attends your next induction program. Step 2 Two weeks later, we will send you a report with recommendations. […]
Influencing Better Outcomes for Clients and Carers Training Course
We asked 90 aged care staff to identify any skill gaps or frustrations that prevented clients getting better care. We had many different responses, which we’ve grouped into the following areas and ranked for your convenience. Lack of role clarity and removing role ambiguity Other staff being negative Overcoming interpersonal rivalry and professional ego Negotiating […]
Influencing Negative Thinking Personalities And Change Resistors Training Course
It is critical for organisations to seize opportunities to provide better products and services for your customers and clients. In business, it’s a competitive advantage. In the public sector, customer service performance indicators are constantly monitored for funding and resourcing decisions. The challenge is that it’s much easier to ridicule ideas rather than to take […]
Influencing Skills Training Course and Persuasion Techniques
The influencing skills workshop content is engaging. The course focusses on both internal and external customers too. When you don’t have hierarchical or statutory power, then you really need influencing skills and persuasion techniques. Questions you might be asking yourself: How do I influence my manager? How can I persuade customers? How do I influence […]
Innovation At Work Training Course
As innovative confidence grows, the final group activity will help participants discover how to turn ideas into products processes and service. If you’re seriously trying to make your people more innovative, then this is a must-do course. Workplace Innovation is an action rather than a contemplation. The final group activity will help participants discover how […]
Intensive Presentation Skills Training Course
Through hands-on exercises and expert feedback, you’ll learn how to effectively plan and structure content, design minimal slides (if any) that engage and support your message. Participants also learn how to use some modern technology tools to further embed and back up the message. Previous participants have been surprised at the range of freely available […]
Internal Consulting Skills Training Course
Have your people been trained specifically to consult effectively with internal customers? Some internal customers have expectations which are not communicated clearly. Top flight internal consultants find out these specific requirements and are able to deliver a solution consistently. Internal consulting is a skill set that can deliver so many benefits to your organisation. How […]
Internal Supporting Skills Training Course
For any organisation to be effective, it needs harmony, collaboration and seamlessness between its internal departments and processes. A bridge (like an organisation) without adequate supports collapses. Internal Supporting Skills Key Course Content Understand how group dynamics can play a positive role in team functioning Identify the strengths and weaknesses of their behavioural style Clearly […]
Interpersonal Skills For 4 Different Generations Training Course
This program explores workplace generational dynamics, equipping participants with practical skills to enhance communication and teamwork. Discover key differences in values, expectations, and interaction styles across age groups, along with common misconceptions. Learn actionable strategies to bridge generational gaps, strengthen professional relationships, and foster collaboration. Special focus is placed on leadership’s role in creating a […]
Interpersonal Skills Training Course
No matter your role, you still have to interact with other people as you go about your job. In most instances, you actually have to rely on other people to get your job done! So imagine if you could build rapport quickly, develop strong working relationships and communicate effectively. This program will provide you with […]
IT Customer Service Skills Training
There has been a major push in Australia towards ITIL® (Information Technology Infrastructure Library). This is becoming a default standard in the IT industry. This identifies that IT is a service and all IT workers are service providers. However, this breakthrough course goes further and creates a “service” culture and mindset within the IT Department. […]
Just In Time Know How Training Budget Training Course
“Our promise to you is that we’ll give you a range of ideas for every intervention.” Here’s a recent example of a project with a $30K spend. A large health facility fared unexpectedly poorly in a customer survey. The timing was awful, as the current NDIS rollout was giving customers more choice in their health […]
Keeping People Accountable at Work Training Course
Do some of your people wriggle away from doing tasks? A chain is only as strong as the weakest link, and if the weakest link doesn’t want to pull their weight it can seriously impact productivity. Workplace behavioural studies concur that some people deliberately misunderstand instructions to avoid completing tasks. You might know the occasional […]
Keeping Your People In The Picture Training Course
A major challenge for Australian organisations will be to keep critical personnel. A major opportunity will be to lure key employees from your competitors. The last 2 recessions lasted 8 months each. Don’t let your organisation make the mistake of losing your key people and then find yourself in an abyss next year without them. Are you keeping your […]
Key Employee Retention Strategy
Appreciative Enquiry is a proven methodology. It deeply explores the impact of your organisational culture. Your organisation is probably doing so many things correctly, so why focus on the negatives. Mixing and sounding your concepts and positive thoughts with an Appreciative Enquiry facilitator is powerful. Your management team will unearth so many opportunities for your […]
Knowledge Management Training Course
Tailored Knowledge Management Workshop Action Plan Enable participants to be able to link what people know with how what they know can support business and organisational behaviour. Ensure participants can identify what information is the most meaningful, practical and purposeful. Improve the participant’s understanding of fluid knowledge management practices. Provide participants with visionary strategies to […]
Lateral Light Bulbs Training Course
“LATERAL LIGHTBULBS” Improve productivity and promote simplicity! The lights at Reception were misbehaving. Management decided to change all 12 lightbulbs. A project began with the file name “Change Reception Lights”. A steering committee was formed and a number of issues and concerns were raised. The table below captures the main activities: Concerns Getting Input and […]
Leadership in Real Time Training Course
Too many leadership development projects get too complicated. It’s easy to get caught up in the diagnostic and theoretical components of leadership without actually doing anything. A major criticism of leadership programs is that they often substitute “doing” with “deliberating”. RealTime Leadership® enables you to move from thinking about leadership development to actually delivering leadership […]
Leadership Management Training Course
Importance Of Leadership Skills Here is your opportunity to learn the traits of great Australian and international leaders. You’ll learn the critical difference between leading a team rather than just managing a team. You’ll also learn about the leadership missteps that can unhinge the greatest of potential careers. Would you like to attend this program? […]
Leading a Hybrid Team Training Course
Hybrid teams can sometimes play games pretending they are working at full capacity, which can mean others are picking up the slack. This is a good opportunity to make sure everyone is on the same page. Target Audience: The course can be tailored for the specific cohort, whether it be the leadership team or another […]
Leading Change Training Course Australia
Planning for change is essential. Communicating, formally and informally, throughout the change is vital. While you cannot always plan for every reaction or response, the leadership team needs to be on the same page when it comes to implementing the change. This niche session will help ensure the leadership team lead and permeate change through […]
Leading Teams Training Course
Many organisations have some great leaders. However they are often not working in the same direction and are not working synergistically. Clashing leadership styles sometimes hamper productivity and dampen morale. Progressive organisations utilise team based leadership tools to get blocks of people moving en masse behind the organisation’s strategic objectives. Would you like to attend […]
Lean Training & Thinking Styles Course
9:00 AM – 9:15 AM: Lean Thinking Fundamentals Understanding lean thinking principles. Ground rules and expectations. The core principles of lean thinking. Identifying value versus waste in government processes. Exploring common types of waste (e.g., time, resources, inefficiencies). 10:15 AM – 10:30 AM: Morning Tea Break 10:30 AM – 12:00 PM: […]
Learn To Learn Workshop
Once learning styles are understood then participants are shown proven methods to modify their communication style so their message is retained. What are the benefits of your in-house Learn to Learn program? 1. Understand the key principles of adult learning. 2. Discover how adult learning styles differ. 3. Engage your listener. 4. Understand the importance […]
Legitimate Leadership Training Course
NUTS AND BOLTS GUIDELINES Group Size: An ideal group size is 4– 10 participants. Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost. Cost: Upon request. Target Audience: Team Leaders and Managers If you would like more information on this training program, please […]
Leisure Centre Management Skills Course
Imagine the difference if your managers and staff could manage the centre more effectively. Imagine anticipating and solving problems in their infancy, rather than a crisis management approach. Imagine being able to deflect anger rather than meet the anger head on. To address these concerns, we’ve designed this short, practical management course specifically for leisure […]
Listening Skills Training Course
Target Audience: This active Listening Skills course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we […]
Local Government Understanding Training Course
This course is designed to help participants understand the machinery of local government. Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size 4 – 12 participants Venue For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can […]
Mad Bad Sad Tears Abuse and Threats
Participants will learn how to deflect anger rather than confront anger. Participants will learn how to deal with these behaviours in a manner that keeps any follow up aggravation at bay and more importantly keeps your people safe. Other participants that have completed this course have reported their surprise at how this methodology has helped […]
Making a Line in the Sand Training Course
After this brinkmanship inhouse training course you’ll find the participants referring to the line in the sand. It’s a clear marker and an easy visual for people to remember. You’ll also notice the participants have a pep in their step the very next day. Would you like to attend this program? For maximum effectiveness, this […]
Management Coaching Skills
Through our tailored Management Coaching Skills Training Course, you will learn the shortcuts to being an excellent coach and reach new pinnacles of coaching. Who should attend? This program is ideal for your management team. They may be enthusiastic coaches already, or your organisation may expect your management team to become more disciplined at […]
Management Composure Skills Training
Plan of action Workplace composure is probably the most misunderstood of critical management skills. Composure at work underpins the achievement of organisational success. As employees and cultures develop they crave for composure instead of never ending crisis management. It is often easier to identify if your workplace does not have composure, than if it does. […]
Management Skills – The 7 Modes of Modern Management
Do you know any organisation that places too much emphasis on technical training and allows the people management skills to ebb away? It’s the people management skills that keep the organisation lubricated with a positive attitude and a “can do approach”. In this course participants discover the 7 Modes of Modern Management: Manager as […]
Manager as Change Champion
The tailored Manager as Change Champion program has some proven change frameworks, including the Scott and Jaffe Change Cycle and the ADKAR framework. Program outline Module 1 Why Organisational Change? Learning Outcomes Drivers of Change Continuity of Change Managing different personalities Working people through the change cycle Communicating openly & regularly Group exercise, individual reflection, […]
Managing Client Expectations Training Course
Understand and achieve expectations set by the organisation Communicate effectively with clients, managers and colleagues Explain what affects your client’s expectation of your product/service Understand that each ‘moment of truth’ with your client can affect future interactions Position your organisation as a valued asset to your clients Apply active listening and questioning skills Describe the […]
Managing Different Generations At Work
The workplace of older staff telling younger staff what to do is gone. Back in the day, the longer your tenure, determined your rank in the organisation. There is a great opportunity now to harmonise and harness the expertise of a range of generations that is inclusive and exciting. Would you like to attend this […]
Managing Effectively Training Course
Managing Effectively Program Outline Module Topics Key Learning Outcomes Module 1: Mastering Communication Essentials Communication – Overrated? Exploring the impact of communication in leadership and workplace effectiveness Understanding the four potential communication outcomes Developing key strategies to improve daily communication practices Enhancing Communication Skills for Success Adapting communication to different audiences and contexts Implementing clear […]
Managing Egos At Work Training Course
Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 4 – 10 participants. Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost Duration: This program […]
Managing Email Training Course
Maybe picking up the phone can solve the problem rather than keyboard chatter? However, AI is causing massive problems for managing email correspondence. For instance, AI-generated complaints can now stretch to 5,000 words, far beyond the persistence of manual efforts. This has led to longer processing times for managing email correspondence. HR teams are inundated […]
Managing Energy Levels at Work Training
Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 4 – 10 participants. Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost Duration: This program […]
Managing Expectations in Australia Training Course
“I have great expectations for the future, because the past was highly overrated.” —S. Stalone Review the best tools to understand expectations Walk the talk Find root cause of problems rather than scatter gun symptomatic responses Reset expectations that can’t be met before disappointment Blueprint the expectation formulation process Build feedback loops to identify hot […]
Managing Meetings Training Workshop
Meetings are a good opportunity to generate creative ideas from a group of people who meet in order to achieve an outcome. Meetings can be extremely valuable and productive if run effectively. What is the effectiveness level of meetings you attend? Ask yourself the following: The meeting starts on time. The meeting is conducted in […]
Managing Office Politics
If you don’t see any politics in your office then maybe you are not looking hard enough. Once you have as little as three people, you are likely to have politics. People in the workplace jostle for a variety of perceived benefits and resources such as ego, promotion, status, image, and even desks and offices! […]
Managing Organisational Capacity Training
This short Managing Organisational Capacity course will show you how to change the mindset about how your people view your existing capacity. Participants will also learn how to change your service model to meet capacity. This Organisational Capacity course is perfect for you if your people keep repeating that the demand on their time and […]
Managing Parent Expectations Training Course
Some parents can be very difficult when there’s a gap between what they expect and their perception of your service delivery. Surely it makes sense to understand how parents form expectations of your school. If you know how the expectations are formed in parents’ minds, then you can mould and reset them. Businesses invest heavily […]
Managing Poor Behaviour in the Workplace Training Course
Don’t miss out on this breakthrough course in managing poor behaviours in the workplace training workshop. This course is an opportunity to audit and label positive and negative workplace behaviours. Help your people learn behaviour strategies to optimise behaviours at work. This course focuses on recognising and rewarding positive workplace behaviours and removing unacceptable workplace […]
Managing Poor Performance & Unacceptable Employee Behaviour
When an unacceptable behaviour is not addressed, it sends a message that misbehaviour is OK. Workplaces need to ensure that unacceptable behaviour is challenged and managed effectively. The vast majority of people want to come to work to do their job, enjoy the workplace and get along with their fellow employees and managers. The first […]
Managing Relationships With Direct Reports & Peers
Plan of action Often people who perceive they are in the middle of opposing views get frustrated. They don’t realise that everyone is often in between opposing views. A prime example is your CEO. If you think a CEO is not stuck in the middle you are completely wrong. CEOs spend their careers managing various […]
Managing Uncertainty At Work
How good are you at avoiding uncertainty? Ask yourself the following questions: We communicate often with the employees to keep them informed of how the change is being implemented. We have a communication plan of more than 2 pages. We always explain the effect of change to our team. Our people can read the signals […]
Managing Upwards Training Course
In this managing upwards inhouse training course, participants will learn that a one size fits all style will not work. Managing upwards needs flexibility, creativeness and an understanding of human psychology. How good are you at delegating? Ask yourself the following: I delegate tasks upwards with confidence that they will be carried out. I make […]
Managing Virtual Teams Training Course
Managing virtual teams training courses became popular in the 20s. The lockdowns across the world meant overnight virtual teams. Some virtual teams excel and others implode. What’s the DNA of the ideal virtual team. Well, that’s the purpose of this workshop! Would you like to attend this program? For maximum effectiveness, this program […]
Managing Your Vision Training Course
Plan of action By crafting a clear mission and vision statement, you can communicate your intentions and motivate your people to realise an inspiring vision for the future direction of your organisation. Here are two quick exercises for your next meeting. Exercise 1 Get everybody in the room to close their eyes. Now ask everyone […]
Marketing Skills Training Couse 101
How would you rate your organisation’s marketing skills? Ask yourself the following: My team focuses on relationships as well as the product/service. My team know and understand our competitive advantage. My team puts the customer’s/client’s needs first. My team knows how to communicate value. My team knows how to create/add value. My team knows how […]
Matrix Management Training Course Australia
Managers often report they’re frustrated when the same reporting problems keep reoccurring. Quite often it’s the same issue being delivered by the same person on a different day. The #1 cause of workplace conflict is role ambiguity, and roles are further complicated within the matrix framework. Traditional reporting lines are scrambled, tensions build as deadlines […]
Measurement
MBYDESIGN 4.1™ was developed in Australia by a team of behavioural psychologists and workplace performance subject experts. MBYDESIGN 4.1™ measures the impact of the training 14-21 days after the program and measures the transfer of knowledge from the classroom to the workplace. It gives your managers a ranked report of what behaviours to observe and […]
Mental Health Awareness @ Work Course
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is available as a 1-day course or a truncated 1/2-day course. Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our […]
Mentor Training Program – Train the Mentor
Suitable for anyone who has been asked to take up the role of a mentor, our mentoring training course equips people with outstanding skills. Learn how to establish a meaningful mentoring relationship with our mentor training course. NUTS AND BOLTS Would you like to attend this program? For maximum effectiveness, this program is best conducted […]
Mentoring Skills Training Momentum
Different types of mentoring There are 2 broad types of mentoring relationships. Formal and informal. Informal relationships develop on their own between parties. Formal mentoring is a structured process supported by the organisation and delivered to a targeted group. In well-designed formal mentoring programs, there are program goals, schedules, training, and evaluation. “The delicate balance […]
Merging Cultures And Minds
Benefits of attending this program This program will help your organisation in: Breaking down communication silos. Managing organisational change effectively. Making sure any changes are correctly understood in the minds of the people. Understanding that people are just different, not difficult. Using influencing skills to increase productivity. Aligning your company’s strategy with the employee’s goals. […]
Minute Taking Training Course
What do previous participants thing about the tailored minute taking inhouse training course? “For an unexciting topic, albeit useful, the seminar was enjoyable and on topic. My key takeaways would have been clarifying in a meeting (as I often feel the minute taker shouldn’t speak), clarification of the role of a minute taker and ensuring […]
Motivating Employees Skills & Staying Positive Training
Have a look at your workforce. If they do not appear content then you are losing productivity. If they are unmotivated wave goodbye to discretionary effort and engagement. Take the test below to see how motivated your team is. How well does your organisation motivate your team? Ask yourself the following: 1. Our people feel […]
Motivation Skills and Empowerment Skills Training Course
How good are you at motivating others? Ask yourself the following: I understand the theory of motivation. (If not you can skip the other questions as this is critical) I believe that there is a direct link between motivation and organisational performance. I know that each person gets motivated by different factors. I am aware […]
Moving the Responsibility of Learning to the Learner
The 4 models covered are: 70 20 10 Performance Consulting Blended Learning Connectivism Here’s a quick overview of the presentation: Moving the accountability of learning to the learner Staff love to highlight “lack of training” on their exit surveys. But it’s fair to say that they need to shoulder some of the responsibility. They often […]
Multi Tasking Skills Training Course
Multi Tasking Skills Key Course Content: Understanding the importance of managing multiple tasks simultaneously in effective leadership Developing skills to prioritise tasks and manage time effectively Recognising the impact of meeting deadlines on overall team productivity and success Learning how to delegate tasks and responsibilities to team members Developing communication and coordination skills to ensure […]
Multicultural Training Plan Build
4 MULTICULTURAL TRAINING PLAN IDEAS Here are some recommendations and suggested courses to build your multicultural capabilities Recommendation Strategy 4 Training Ideas KPIs Building cultural competence To develop the cultural competence of staff To develop the cultural competence of managers and leaders Cultural Awareness Training for Staff Cultural Awareness Training for Managers Number of staff […]
Multiskilling Training Course
If you overly rely on a narrow set of skills you are not truly maximising your organisational opportunities. Learn how to expand your range of skills today. How to identify gaps in your skill levels. How to understand capability frameworks. How to value add. How to multi skill. How to understand the need to have […]
Negotiating Skills Training Course Australia
Negotiating win-win outcomes is proven to increase morale and productivity. Your people will learn universal negotiating skills and become more confident in their day-to-day negotiations. If you’re a CEO, in sales or a manager/supervisor, the ability to negotiate is a vital skill. For some people, negotiating comes naturally. For others, however, it can be an […]
Negotiating Variations to Contracts Training Course
Discover how to disrupt a strong argument with an alternative offer. The alternative offer(s) will have been strategised and conceptualised beforehand. People get conditioned about the outcomes of contract variations. If you’re weary of constantly getting squeezed, then this course is a breath of fresh air. It’s also a chance to mix up your representation. […]
Networking Skills Training Course
This tailored Networking Skills workshop is designed to impart a robust strategy to ensure you are comfortable meeting new people and remember people’s names. It gives people the skills to qualify the value of the other person. The approach combines associations that are relevant to you, together with introducing the skill of photographic, visual or […]
Neurodiversity In The Workplace On Site Delivery
For Neurodiversity in the Workplace training, the tailored solution is the way forwards. Otherwise, you can run the risk of the training causing divisions. Whatever you do, please don’t get this course delivered by a legal expert, as it’s unnecessary and will be divisive (guaranteed). Your tailored workplace neurodiversity inhouse course is designed to help […]
New Teams Development Training Course
.Too many new teams become dysfunctional because they are not managed effectively. Internal differences abound, leading to an implosion. The imploded team then gets replaced by another enthusiastic new team. And the cycle continues… Team members need to be clear about their roles and feel comfortable with the new team environment. The manager or team […]
Nous Management Styles
This program helps participants be more aware of the power of nous. Without nous, human beings would certainly not have progressed as a species. Your facilitator will strip away misperceptions of the power of instinct. Your people will learn the necessity of balancing nous in making decisions. Your facilitator will also show participants how ‘nous’ […]
Occupational Stress Training Course
3 Steps to getting your Occupational Stress management action plan: Contact us today 1300 323 752 or email mail@preftrain.com and give us an overview of your Occupational Stress Program requirements. We will organise a subject expert with proven experience in a similar Occupational Stress Program to contact you with some ideas. We will send you an Occupational […]
Occupational Violence & Aggression in Australia Training
As we know, violence can happen anywhere. Sometimes there are telltale signs that violence is about to occur, and sometimes spontaneous violence occurs almost at random. This course gives participants practical psychological tools and tips to use when a situation escalates. The last module includes strategies to use after a violent incident has occurred. The […]
Operations Management Training Course
The 8 Pillars: Strategy, Planning, Overseeing, Cost, Control, Requirements, Input/Output, Resourcing Managing operations is complex. You need to be able to juggle multiple tasks with many different functions and output expectations. It’s no wonder that many operations mangers look tired, as it’s a very difficult role. Yet some people manage to breeze through. So if […]
Organisational Skills Training
The key is to match your organisational skills with what the organisation needs. Maybe you can’t have every single report ready on time. But you can have the right reports ready at the right time. That’s the difference. This course will help you to be at your best in the workplace and equip you with […]
Patience for Patients Training Course
Working in today’s health sector can be challenging, demanding and confronting. Between Increasing workloads, stretched budgets and heightened political scrutiny, it’s easy to forget why you embarked on a health career! Undoubtedly for most health professionals, their career choice had a lot to do with improving outcomes for patients and somehow making a difference. However, […]
Performance Appraisals Training Course (PAT)
WHAT IS PERFORMANCE APPRAISALS TRAINING (PAT)? In Part One (PAT1) the management group will be trained in conducting best practice appraisals in the morning session. In Part Two (PAT2), general staff will learn the best practice in participating, asking questions and maximising the performance appraisal in the afternoon. It’s a win/win course. Both parties win […]
Performance Management for IT & Technical People
With the dot com boom, organisations were too busy to performance manage IT and technical people. The performance management task was left to the IT manager, who was often technically minded and had very little spare time for this crucial task. Rewards and bonuses were tied to task achievements with little linkage to behavioural guidelines. […]
Performance Management Training Course
This program will provide your staff with a range of skills and knowledge to better manage and address poor performance. Drawing on current data and using a very practical approach, this program will give your managers the confidence to better manage performance and work towards improved outcomes and productivity. *** Please note we can incorporate […]
Performance Management Workshop & Bullying Awareness
Managers and Leaders are responsible for driving productivity. Sometimes Managers or Leaders are held back by a fear of accusations of bullying. Do your people know how to proceed without the anxiety? Do they know how to proceed with courageous conversations without being accused of bullying? Do they know how to avoid or manage a […]
Personal Development Training Course
Personal development courses can immensely help you to grow and develop your abilities towards specific goals. In fact, personal development encompasses the overall development of an individual’s personality. With the right professional training, you are equipped to make the best use of your talents.
Personal Leadership Training Course
“If your actions inspire others to dream more, you are a leader” – John Quincy Adams Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 4 – 12 participants. Venue: For your convenience, you can choose to conduct this program at your business premises. […]
Personal Productivity Training Courses
So here’s a Personal Productivity skills course that helps get people back on the same page. Increase individual personal productivity with this breakthrough course. Improved personal productivity will be observed the very next day by following a proven methodology. Would you like to attend this program? Ideal group size 4 – 12 participants Venue For your convenience, […]
Planning Your Day Training Course
“Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends, there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing. – Thomas Edison“ Would you like to attend this program? For maximum […]
Policy Writing Skills Training Course Australia
“You need to engage the reader with policy and procedure writing. The reader needs to understand the ‘why’ and the ‘consequences,’ otherwise you’re just treading water.” – P Quinn Some policies are too long and impossible to understand. Other policies are wafer thin and serve no useful purpose. So, if you’d like to improve how […]
Positive Customer Experiences Training Course
Setting positive customer experiences is a science and is proven to boost stakeholder engagement levels and simultaneously increase brand loyalty levels. Discover innovative ways to positively change your customers experience and interaction with your organisation. Positive customer experiences – Who does them well? The local ice cream store – Have you noticed that delightful aroma when you […]
Positive Leadership Skills Training Course
What Our Previous Participants Think About The Tailored Positive Leadership Skills Inhouse Training Course “Trish was a great presenter that made everyone feel comfortable to share.” – R McNamara, City of Wodonga “Florael was attentive and tailored the course to our needs, answering our questions and guiding (coaching) us through the process of being […]
Positive Patient Experiences Training Course
Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 4 – 12 participants. Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost Duration: This program can be […]
Presenting a Professional Image Training
Have a look around your workplace. If you don’t see a well presented group of people then neither do your customers or clients. Program outline Your number one priority – your customers/clients Review of current client service standards: * telephone protocol * meeting at the client’s site * your client’s expectation of the service delivered […]
Proactive Training Course
Conditioning is related to taking initiative. So are cultural differences. So are decision-making styles. In fact, you’d be amazed at how many aspects can blinker your focus and initiative. However, at the same time, it’s critically important to adapt to your role. If you are not taking enough initiative and being proactive, you can stifle […]
Problem Identification At Work Training Course
Did you know the number one cause of conflict in the workplace is role ambiguity? How many internal problems could be solved in organisations if they eliminated role ambiguity? Instead, most organisations will tackle the symptoms of role ambiguity rather than the root cause of the problem. Think about the difference in your organisation if […]
Problem Solving Training & Decision Making Training
Why is problem solving and decision making so difficult? People often lose faith in a company/individual if they perceive poor decision-making and/or poor problem solving. Even more frustrating is the procrastination of making a decision (We’ll tell you more later). This program helps participants understand the decision-making process and will equip participants with the skills and techniques […]
Process Improvement Training Workshop
A process is no more than a series of steps and decisions involved in the way a task is accomplished. “Process improvement” means making things better, not just fighting fires or managing crises. It means setting aside the customary practice of blaming others for work that hasn’t been done and identifying how work can be […]
Productivity Management Training Course
Ask yourself the following: We often set achievable productivity targets that do not get met. Our people are not highly motivated to achieve targets. Whenever we fail to meet a target there is always an excuse. Our people are not proactive. We have poor performance management systems. We often accept less than optimal poor performance. […]
Professional Development Training
Tailored Professional Development Training Preferred Training Networks gives you access to the best trainers, facilitators and instructional designers in Australia. Our experts are referred by the senior management from Australia’s top companies. Our knowledgeable consultants are easy to work with and will take utmost care to ensure that you are able to meet your learning […]
Project Management Training Course
Benefits of Project Management Courses Learn effective project management training skills with this new project management course. Project management skills such as developing new project strategies and a better project focus will bring about the results your organisation is looking for by equipping the people in your organisation with the tools to complete projects […]
Psychosocial Hazards In The Workplace Course – On Site Delivery
Key Course Content: Understand how workplace psychosocial hazards can impact employees’ mental health and well-being Learn about common types of psychosocial hazards in the workplace Develop skills to recognise, assess, and mitigate psychosocial hazards in the workplace Understand company policies related to psychosocial hazards Implement strategies to help workers proactively manage their own work-related stress […]
Public Speaking Training Course
Public speaking is an essential skill for success in many professional and social settings. This course will teach you the fundamentals of successful public speaking, including how to write and deliver a speech, handle difficult questions and situations, and analyse your audience’s reactions. You will gain hands-on experience by creating, practicing, and delivering your own […]
Putting People First Training Course
People = Profit in 8 steps Point your people in the same direction- break down any silos Value your people Engage your people Adjust and/or eliminate undisciplined behaviours Celebrate the diversity of your people Eliminate myopic WIIFM and replace with synergy Motivate and excite your people Walk the talk and communicate positively Would you like […]
Recruiting Skills 101 Training Course
Recruit Recruit Recruit! Recruitment is a process. Follow the steps and you’re far more likely to hire an excellent candidate. A dud can be a disaster so improve your processes and stop hiring them. For goodness sake, even if you don’t attend this course, can you make it mandatory that references are checked and verified. […]
Recurring Issues Training Removal Course
Overcoming Recurring Issues training is a course that punches above its weight. Instead of a problem-solving type course, this niche course only focusses on the recurring issues. And here’s the kicker. Q. What happens if you don’t fix a recurring problem? A. Correct, it will recur. Which recurring issues come across your desk time and […]
Reduce Customer Complaints Training Course
Here are 7 reasons to welcome complaints as an opportunity rather than an annoyance: Most customers vote with their feet and don’t even give you the chance to fix a perceived value imbalance, so be thankful they are still a customer. Measuring and reducing complaints as a performance indicator is often easier than measuring ‘increased […]
Reducing Workplace “Sickies” Workshop
The Manager’s Guide to Reducing Workplace Sickies Although sickies are often joked about as being an Australian institution, they cost Australia billions of dollars every year. Of course, sick days are inevitable but some sickies are signs of despair and some sickies are discretionary. Every manager who attends this breakthrough program receives a “managing workplace […]
Regional Manager Training Course
This course was designed by an organisational psychologist to give managers and supervisors proven skills to manage staff who they will frequently bump into outside work. By following this proven methodology, participants will feel more secure managing at work and simultaneously enjoying the benefits of working in a close-knit community. It doesn’t have to be […]
Relationship Building with Customers
Building better relationships with your most profitable customers is vital. You need to start focusing better attention on your most profitable customers or somebody else will. Pareto’s principle suggests 20% of your customers are responsible for 80% of your revenue, so why treat all your customers the same. How strong are your relationships with your […]
Relationship Building with Stakeholders
In this building relationships with stakeholders course, participants map out the strengths and weaknesses of existing stakeholder relationships. A risk analysis then highlights which relationships need to be improved. Then, participants discover strategies to build relationships with the identified stakeholders. Would you like to attend this program? For maximum effectiveness, this course is best conducted […]
Resentment at Work Removal Strategies
Target Audience: The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees. Duration: This course is recommended as a 1-day course Delivery: This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations. […]
Resilience and Positive Change Skills
Participants will learn how to fortify their resilience and approach tasks with a fresh, positive outlook. The workshop covers techniques for handling stress, embracing change and fostering a supportive environment. Drawing from Martin Seligman’s research on positivity and the Scott and Jaffe change model, participants gain tools to drive meaningful change in the workplace. By […]
Resilience Skills Training Workshop Australia
Being resilient means having a positive mindset and approach to these challenges. Resilience isn’t just a reactive skill that kicks in when you face obstacles; it requires practice. Whether at work or in your personal life, our resilience training courses help you develop fortitude. Build the skills to confidently handle difficult situations, including managing abuse […]
Results Orientation & Outcomes
The challenge is to get the right balance between planning and achieving results. This program will help your people discover a proven results orientation framework. Your people will develop foundation skills to achieve a results outcome. Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. […]
Retaining Talent And Luring Brilliant People
Looking at the Australian economy, a major challenge will be to keep key people. A major opportunity will be to lure key brilliant employees from your competitors. If you are keen on improving your retention strategy and wondering how to retain talented people, this course is ideal for you. Action Plan How to implement a retention plan when a […]
Role Ambiguity at Work Training Course
Leaders and managers need to be skilled and comfortable at navigating through the grey area that occurs as a result of ambiguity. Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Venue: For your convenience, you can choose to conduct this program at your workplace. […]
Sailing Through Economic Uncertainty For Management
Sailing through economic uncertainty may sound difficult. Many organisations and managers are very nervous about the current economic climate. However, human beings have been getting through tough times throughout history. Learn some proven methods of getting through tough times without sapping all your energy and resources. Managers and employees who are committed to your organisation […]
Sales Management Residential Training Course
Sales management training courses can make a tremendous difference to the bottom line. Often, sales managers focus on the large sales and neglect the management part of the role. But this course helps the sales managers to pull the whole team along. If you wish to know more about our sales skills training, feel free […]
Sales Skills Training Course
If you are eager to maximise your sales performance, this course is ideal for you. This course is designed to help participants expand the pie and maximise every sale. Imagine the difference if your sales people were asking smarter questions and actively listening to your customers. How many opportunities are you missing? This bespoke sales […]
Sales Skills Training for Technical People
For any business, the technical people can have access to customers that your salespeople would never reach. If you want to give your business a boost with enhanced technical sales skills, we have the right solution for you. With our effective technical sales strategy, we intend to make the process of accomplishing your sales goal […]
Sales Team Resilience Training Course
Why Sales Teams Need Resilience: Post GFC prices are more competitive Global competition Cheaper Imports Outsourcing of Services Sales Resilience is a breakthrough course. Designed by a team Sales Managers and Organisational Psychologists, to help sales teams strengthen their determination. S-t-r-e-t-c-h-i-n-g and reshaping targets can motivate a team. The course also challenges the culture of […]
Self Development And Knowing Yourself Training
So many opportunities are lost every day as people do not truly understand who they are and what their extraordinary talents are. Plan of action This program is designed to help participants understand the benefits of self development. Participants will learn concepts and consequences of self development. This program will help your people analyse, develop […]
Sizing Up People Successfully
Plan of action Our minds are conditioned as we go through life. Our minds chunk information as a heuristic tool. We make assumptions continuously even though we may not be aware of it. This program helps people move from sizing up people objectively to strategically. People leave footprints and impressions of their values and likely […]
Solution Focused Coaching
Have your people been specifically and professionally trained to move beyond coaching, to focus on a quantum shift in achieving significant results? Do you know how to get to the heart of the problem, and negotiate around the presenting problem? Solution focused coaching reduces the time it takes to get to an outcome, in performance, […]
Speed Reading Training Course
Preferred Training Networks provided a fantastic Speed Reading workshop for me. It has made a tremendous difference as I can get through my reading so much faster with the same retention rates. It is a great skill to have and I strongly recommend the course. -Naomi Nichols, Executive Assistant, Coles Improving your reading skills […]
Staff Management Training Course
Participants will learn how to create a productive work environment, motivate and engage employees, handle challenging situations, and develop effective communication strategies. The course will also discuss relevant laws and ethical considerations, as well as provide tools to measure performance and recognise excellence. Join us to acquire the skills needed to manage a team and […]
Story Telling Training Course
Here is a quick exercise: Put together some PowerPoint slides about your company, your clients, the year you commenced business and your strategic direction. Now show it to your employees and note them drifting in and out of consciousness. They will be bored and uninspired. As an alternative, tell a story about your company, why […]
Strategic Development For New and Emerging Leaders Training
Recently, at a breakfast presentation with over 100 participants, we were asked to do this simple exercise. The presenter asked us to close our eyes. Then we were asked to extend our arms and point in the direction of West. Then we opened our eyes. As you can imagine, there were people pointing in every […]
Strategy Development Training Course
Strategy Development Residential Option Take your leaders and managers offsite for a night. It doesn’t have to be hugely expensive if you’re on a tight budget. Taking them away means they don’t have all the distractions. And people like to be invited to a strategy meeting. Over 1.5 Days, your facilitator will help formulate/tweak/change your […]
Stress Management Training Course
Stress can have a physical and emotional impact by creating positive or negative feelings in our daily lives. What is stress management? Stress can have a physical and emotional impact by creating positive or negative feelings in our daily lives and in the workplace. Mild levels of stress can often be positive by acting as […]
Succession Planning Training & Talent Management
Plan of action What does the research tell us? Only 50-60% of organisations have a succession process or plan in place. 94% of organisations have not adequately prepared leaders to step into critical positions. Organisations not using a succession plan do not have a competitive advantage. Learn how to design and implement an effective Succession […]
Supply Chain Relationship Building Training
How strong are your relationships with your supply chain? Ask yourself the following: I always return calls within half a day. I never overpromise and/or under deliver. I know the rank order of my most profitable suppliers and customers. My suppliers and customers often refer business to me. I am aware of their hobbies and […]
Sustainability Training Course
Looking to develop sustainability leadership skills within your team? Our Leads Sustainability program is a tailored in-house workshop designed to equip professionals with the practical strategies needed to drive sustainable initiatives within their organisation. Delivered across Australia, this custom sustainability program helps teams integrate sustainable practices, enhance decision-making, and foster long-term environmental and economic resilience. […]
Targeting Talent & Selection Skills Training Course
HOW GOOD ARE YOUR INTERVIEW AND SELECTION SKILLS? Ask yourself the following: 1. I know the importance of the job description and how it attracts specific candidates. 2. I know what to write and where to advertise. 3. I maintain focus on the job description when screening applicants. 4. I can identify the criteria to […]
Task Management Training Skills Course
To meet the demands of today’s increasingly competitive and demanding workplace, many people feel an increase in their workloads. They experience long working hours and greater time pressures. The key to coping with all the workplace demands is to work “smarter” instead of “harder” or “faster.” This task management course can be the extra step […]
Team and Customer Etiquette Training Course
Behavioural surveys conclude that employees like being greeted in the morning, and it’s hard to believe that some staff members today don’t even say “Good Morning”. And if you recognise poor manners internally, you need to question what service standards your customers receive. A common complaint of customers is usually related to a perceived rudeness […]
Team Building Training Course (Residential Option)
Teams can only work effectively if team goals are aligned with organisational objectives. If the team isn’t effective, managers often blame personalities within the team rather than the fact that the team has never been trained in the team building dynamics of working as a unit. Team building exercises, activities, simulations and ideas can help […]
Team Leader Training Course
“The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible, no matter whether it is on a section gang, a football field, in an army, or in an office” – Dwight D Eisenhower The role of a team leader is critical to ensuring the team succeed in their objectives. This […]
Technical Management Training Skills Course
Spotting Reluctant Technical Managers in the Workplace Look for the signs which include; more likely to focus on their own work, ignore staff issues until they explode, lack direction and vision for their team, won’t delegate, don’t provide feedback, micromanage, separate themselves from team performance issues, expect the team to sort things out themselves. Technical […]
Telephone De-Escalating Skills Training Course
Participants will learn how to recognise signs of escalating tension and respond in a professional and calming manner. Through practical activities and discussions, participants will gain insight into their own communication style, develop active listening skills, and be equipped with knowledge and tools to help defuse difficult conversations. Tailored Telephone De-Escalating Skills Workshop Outline Module […]
Telephone Skills Training Course
Our phone etiquette training enables participants to handle a telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone effectively Ask yourself the following about your telephone skills? We give 100% attention to all our calls. We always ask for all the details from the […]
Territory Management Sales Training Course
A key technique to enhance sales performance is by improving the ability of your sale’s team. Our territory sales management training course is designed to enable participants to adopt a better approach towards their sales area and improve results. How does your team rate? Ask yourself the following: Our team knows who their most profitable […]
Think Thoughts Through Training Course
Plan of action Many organisations and careers crumble as a result of a poorly contemplated policy. The policy may have been a great idea, but it had not been thought through rigorously enough. Learn a proven methodology to test the strength of an idea before fruition. Historical thinking embarrassments A motor car company let an […]
Thinking On Your Toes Training Course
To securely think and stand on your own feet, you need to be very well-read and be up-to-date with breakthroughs and contrasting concepts. Help your people think on their toes and thirst for more knowledge. How to set aside reading and thinking time. How to securely stand on your own feet. How to understand oppositional […]
Three Blind Mice Training Course
“Appreciative Inquiry is revolutionising the field of organisation development and change.” — Robert Quinn, University of Michigan Appreciative Inquiry was adopted from work done by earlier action research theorists and practitioners and further developed by Dr David Cooperrider and Suresh Srivastva. Cooperrider and Srivastva suggest that an organisation is a miracle to be embraced rather […]
Time Management Training Course
Managing time well at work isn’t just about meeting deadlines and boosting productivity. It’s also about enjoying more job satisfaction while keeping stress and burnout at bay. When time management training is provided, you foster a sense of structure and well-being. This is especially helpful if you’ve been meaning to improve work-life balance and improve […]
Train the Facilitator Training Course
Facilitation is a trusted tool for sharing ideas, delivering messages and collaborating with others. Formal facilitation methods became more structured in the late 60s and early 70s as a means of removing dysfunctions in the workplace. In many organisations, the use of a neutral third party to manage and improve meetings, presentations and learning sessions […]
Train the Technical Trainer Course
Pre-requisites There are no prerequisites other than the participant will be responsible for delivering technical training. Some course participants may have the Cert IV, but it is not essential. This course is completely different to the Cert IV. There is very little overlap, as the Cert IV is too theoretical and top-heavy in process and […]
Train the Trainer Course Australia
This Train the Trainer workshop pivots around the 70:20:10 model. Participants discover tools to help embed organisational learning. So, if you would like to boost levels of audience engagement and learning, then this course is perfect. This training has been designed for new and experienced trainers. Your experienced trainers will learn some new skills to […]
Transformational Change Training Course Australia
It is critical to learn the essential behaviours needed during transformational change. You’ll be surprised how easily you can underpin and brace your organisation. Then you’ll follow your objectives right through to the end of the change. You’ll also be fair and approachable, and keen to help other people as they struggle through the process […]
Trial By Presentation Skills Training for Government
So imagine the difference if your people could keep the chairperson, magistrate, or judge more engaged. Imagine the impact of re-framing apparently dull information into more appealing and powerful bite sized pieces. Magistrates and judges react very favourably to well planned and delivered information. This course also gives some tremendous insights into the psychology of […]
Trust Building Training Course
How good are your trust building skills? Our people often give discretionary effort. Our people feel empowered to make decisions quickly. Our people trust each other. Our people can easily communicate their opinions with their colleagues and managers. We focus on problems and not on people. We have a culture that thrives on transparency. Our […]
Trust Peppering for Professional Services
Trust Peppering for Professional Services is a unique course designed specifically for people communicating with their customers. Participants discover how to leverage moments of truth to embed trust. You’ ll be surprised how some proven strategies will result in improving levels of trust with your valued customers. Bonus Module: Idle Saboteurs We’ ve included this […]
Tuckman’s Stages of Group Development Training Course
Tuckman’s stages of group development describe the four different stages of a group as they get together to operate collectively. The stages of group development by Tuckman enable people to gather a better understanding of how groups work. Forming: This stage is marked by the desire of people to be accepted by others without any conflict. […]
Unconscious Bias Training Course Australia
Here’s an example; when Stephen was 10 yrs old, he was attacked by a German Shepherd. His children are now also afraid of German Shepherds, even though he has never spoken to them of the attack. They may have picked up on his unspoken messages. Perhaps he pulled them a bit closer when a German […]
Upwards Bullying Training Course Australia
Plan of Action for your Tailored Upwards Bullying Awareness Workshop This program will assist you to manage poor performance and enhance employee productivity. Upwards Bullying Awareness In-House Program For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 4–12 participants. Venue: For your convenience, you can choose to conduct this […]
Vendor Management Training Course Australia
Vendors feed your organisational needs. Your supply chain should be seamless and cost-efficient. Some of your vendors are loyal and will always make sure you get a fair deal. Other vendors are like smiling assassins. They are smiling with their teeth, but they have only one customer in mind, “themselves”. Designed by an organisational psychologist, […]
Walking on Eggshells with an Elephant in the Room Training Course
It becomes almost habitual to not notice the elephant in the room. In the “Walking on Eggshells with an Elephant in the Room” course, the facilitators coax the major issue back into the foreground. Participants use different tools to gain different perspectives of the issue. The root cause of the issue is then identified. Participants […]
Warehouse Management & Supervision Training Course
This course will give you a proven management framework to follow. Participants will discover ways to manage the warehouse team as well as the project. Our organisation has been designing niche courses for busy warehouses for the last 5 years. The course is full of humour and interesting stories from warehouses across Australia to keep […]
Wellbeing Training Course For Organisations
This course identifies how behaviours and moods can impact the workplace wellbeing balance. It’s a reflective course, and participants consider how their actions affect other people. For example, a manager may come to work in a bad mood every day. But the manager might be unaware that this mood also brings a dark cloud to […]
Work-Life Balance Training Course
This training program focuses on achieving a work/ life balance in all facets of your life. Your trainer will explore what having a work/ life balance really means and how to achieve it. Work/life balance is often an unfulfilled aspiration. You can learn the vital ingredients necessary to have this balance in your life. Organisations […]
Working Across Communication Silos Training Course
This program focuses upon strategies to work across communication silos in your organisation. This program shows you how to communicate to these silos and integrate your people and processes and streamline your communications. Does your organisation have communication silos? 1. We often face interdepartmental disruptions. 2. We struggle to clearly communicate across all departments. 3. […]
Working Across Workplace Generations Training Course
We will dive into topics such as mentorship, communication strategies, openmindedness and appreciation of different generations in the workplace to ensure effective collaboration. You will gain an understanding of the importance of maintaining a respectful and inclusive work environment that works for everyone. Working together certainly beats working in silos, and everyone learns more. Working […]
Working with New and Emerging Diverse Communities Training Course
Introduction to our In-House Workplace Composure and Self Composure Workshop Recent research carried out as part of the Department of Immigration and Multicultural Affairs’ Productive Diversity Partnerships program indicates that while there is growing awareness of an interest in diversity, there remains a low level of practical action to capitalise on the opportunities afforded by […]
Workplace Composure and Self Composure Training Course
Workplace Composure and Self Composure Workshop Plan of Action Whilst most of us would call it “snow”, the Eskimos have more than 17 descriptors of snow in their vocabulary. No matter how clear you believe your instructions are, you need to understand the creeping effect of ambiguity and paradox. Social experiments prove that messages get […]
Workplace Tolerance Training Course
Workplace Tolerance Workshop Plan of Action This program focuses on developing strategies to promote workplace patience and tolerance and understand the hidden costs associated when this does not occur. To understand the importance of diversity in the workplace. To develop strategies that promote a self awareness of individuals and others. To develop and/or revisit organisational […]
