On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
Defusing Aggression Techniques in Australia Training Course
Defusing Aggression Techniques workshops help take the heat out of the situation. This also buys you some time to straighten your thoughts. Your number one priority needs to be that you get home that evening safely. You don’t need to win an argument. You don’t need to be right.
Here’s a sentence from a book written over 80 years ago by Dale Carnegie “Here lies the body of William Jay. Who died maintaining his right of way. He was right, dead right, as he sped along, but he’s just as dead as if he were wrong.”
Just make sure you get home safely. This practical defusing aggression course gives you ideas to make sure you’re home safe and sound.
This specialised defusing aggression workshop, developed by an organisational psychologist, equips participants with the necessary tools and strategies to manage aggression safely and professionally. Recognising and addressing these aggressive behaviours effectively is critical not only for resolving conflicts but also for ensuring the safety and mental well-being of staff.
Get Instant Quote in just 5 Clicks!
Key Learning Outcomes
By the end of this tailored ‘Defusing Aggression Techniques’ workshop, participants will be able to:
- Identify and understand physiological responses to aggression, including the effects of adrenaline and cortisol surges.
- Recognise how aggression impacts decision-making processes.
- Control their emotions and maintain composure in high-stress situations.
- Implement proven techniques to defuse aggression effectively.
- Understand the nuances of different types of aggression and appropriate responses.
- Utilise the A.D.E.F. (Attention, Defuse, Evaluate, Forego) framework as a practical tool for de-escalating aggression.
- Recognise safe exits and strategies to remove themselves from dangerous situations.
- Use empathetic language to promote calm and reduce hostility.
- Apply non-threatening body language to de-escalate aggressive encounters.
- Avoid common pitfalls through “The 5 Foregoing Temptations” when facing aggression.
- Prioritise personal safety and debrief after intense interactions.
- Develop action plans for dealing with aggression in the workplace.
Course Description
Participants will delve into the complexities of aggression and learn practical methods for handling it calmly and professionally. With a focus on the physiological and psychological aspects, this course covers how adrenaline and stress responses influence our reactions and provides tools to regain control. The course's core, the A.D.E.F. framework, offers an easy-to-remember approach to address aggression systematically. From identifying exits to utilising empathetic phrases and calming body language, participants gain skills and navigate these volatile situations safely.
Participants leave with an actionable plan for managing workplace aggression and a reinforced understanding of the importance of prioritising their safety above all.
'Defusing Aggression Techniques' In-House Program Details
- Target Audience: This course can be tailored for the specific cohort, whether it be the leadership team, another group of managers/team leaders or employees.
- Group Size: Best suited for 6–12 participants to ensure interactive learning.
- Delivery: This course can be delivered both in-person or virtually.
- Duration: This course is available as a 1-day course or a truncated 1/2 day course.
- Cost: Available upon request.
Whether you're seeking to refresh your conflict resolution skills or acquire new techniques, this course provides essential strategies for defusing aggression and maintaining workplace safety.

Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Defusing Aggression Techniques in Australia Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Defusing Aggression Techniques in Australia Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.