All Courses

Plan of action Workplace composure is probably the most misunderstood of critical management skills. Composure at work underpins the achievement of organisational success. As employees and cultures develop they crave for composure instead of never ending crisis management. It is often easier to identify if your workplace does not have composure, than if it does. Take the test to see […]

Do you know any organisation that places too much emphasis on technical training and allows the people management skills to ebb away? It’s the people management skills that keep the organisation lubricated with a positive attitude and a “can do approach”. In this course participants discover the 7 Modes of Modern Management: Manager as Strategist Manager as Productivity Director Managers […]

This short course will show you how to change the mindset about how your people view your existing capacity. Participants will also learn how to change your service model to meet capacity. This course is perfect for you if your people keep repeating that the demand on their time and resources is too great. Rethinking your capacity is a proven […]

Action Plan How to develop rapport with clients. How to find out what they expect from you and your organisation. How to ensure what you deliver is what the client expects – this is not easy. What to do if you think the client is going to depart and join a competitor. Understand the psychology of how perceptions are formed […]

The workplace of older staff telling younger staff what to do is gone. There is a great opportunity now to harmonise and harness the expertise of a range of people that is new and exciting. Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size 4 – 10 participants […]

Take this test and if you answer yes to 5 or more question this course is ideal for you: Do you have more than 15 emails currently in your inbox Do you respond immediately to emails when they arrive in your inbox Do you have your email alert bell turned on Does email interrupt your other important daily tasks Do […]

“I have great expectations for the future, because the past was highly overrated.” —S. Stalone This program can be facilitated at your office. Guidelines Group Size: An ideal group size is 6 – 10 participants. Venue: For your convenience, you can choose to conduct this program at your offices. Alternatively, we can provide a venue at a small additional cost. […]

Time spent in unproductive meetings means time taken away from other important tasks. In order to be successful, every business meeting needs to receive a return on investment. Meetings are a good opportunity to generate creative ideas from a group of people who meet in order to achieve an outcome. Meetings can be extremely valuable and productive if run effectively. […]

Questions you might ask yourself How do I manage office politics? How does office politics work? How do I cope with workplace politics? Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 4 – 10 participants. Venue: For your convenience, you can choose to conduct this program […]

However, some parents can be very difficult when there’s a gap between what they expect and their perception of your service delivery. Surely it makes sense to understand how parents form expectations of your school. If you know how the expectations are formed in parents’ minds, then you can mould and reset them. Businesses invest heavily in bridging the gap […]

Would you like to attend this program? For maximum effectiveness, this program is best conducted as an in-house program. Ideal group size: 4 – 10 participants. Venue: For your convenience, you can choose to conduct this program at your premises. Alternatively, we can provide a training venue at a small additional cost Duration: This program can be conducted as a […]

Plan of action Often people who perceive they are in the middle of opposing views get frustrated. They don’t realise that everyone is often in between opposing views. A prime example is your CEO. If you think a CEO is not stuck in the middle you are completely wrong. CEOs spend their careers managing various expectations and get a fair […]