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Vendor Management Training Course Australia
Well done, you’ve found the jewel in the crown. This is a cracking course. Manage your vendors or they will be managing you. Vendors have games and tactics they use to get the upper hand. Take back control in your uneven vendor relationships.
Vendor management training courses help to develop strong bonds with your best vendors and raise eyebrows with your worst vendors. Vendors don’t always have your best interests at heart. Vendors have a self-interest, which is understandable.
Tailored Vendor Management In-house Training Courses
We can tailor the course specifically to your interactions with your vendors. By making some relationship tweaks, the vendor relationship might be morphed into a different relationship. The tailored course is particularly useful if some of your vendor relationships are straining. Sometimes vendors are having a laugh at your expense.
You’ll likely have some “salt of the earth” vendors. And you’ll have some “vinegar of the earth” vendors. Managing vendor relationships saves money and duress.
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Key Learning Outcomes
At the conclusion of this tailored Vendor Management Skills workshop, participants will be able to:
- Map your bargaining power with vendors
- Indicate ways to transfer accountability to the vendor rather than shouldering the burden alone
- Discuss the games vendors play to jack up pricing
- Use the GROW model to structure critical conversations with vendors and seek feedback
- Discuss how organisations today compete through “value chains”
- Identify the tricks and gambits the master negotiators play and how to disarm them.
- Select the vendors that add value to your organisation
- Deal with difficult vendors
- Discuss how large organisations drive vendor prices down (not up) in negotiations
- Prepare for an upcoming crucial conversation with a vendor
- Discuss the role of terms and conditions (who benefits?)
- Classify vendors along levels of loyalty to you
- Discuss the impact of taking shortcuts on contract terms
- Review the most common error after reaching agreement with vendors
Course Description
Vendors feed your organisational needs. Your supply chain should be seamless and cost-efficient. Some of your vendors are loyal and will always make sure you get a fair deal. Other vendors are like smiling assassins. They are smiling with their teeth, but they have only one customer in mind, "themselves".
Designed by an organisational psychologist, this course will help participants discover ways to improve the vendor relationship. The vendor management training enhances the skills of professionals in building relationships. Participants will also be encouraged to search for improvements and efficiencies in your supply chain. This supplier relationship management training will help you to engage effectively with new and existing clients.
Case Study
One popular case study is managing the "copier vendor". Discover the tactics that the copier sales people use to drive up your prices. Your organisation has huge bargaining power up until you sign the contract. Once that contract is signed, then you are bound by the terms and conditions. So in this interactive session, participants practice principled negotiation skills to take advantage of your bargaining power. Have you ever noticed how quickly the copier salesperson disappears after the contract is signed? Your new contact ensures contract adherence with no rapport.
Vendor Management Skills In-House Program Skills
For maximum effectiveness, it is recommended that this course be conducted as an in-house program.- Ideal group size: 4 – 10 participants
- Cost: Price on request
- Price: On request.
If you would like more information on this training program, please contact: Preferred Training Networks on 1300 323 752 Email Deborah [email protected] or visit our website today www.preftrain.com.au
Vendor Management Workshop 4.3 out of 5 based on 58 user ratings.
Frequently Asked Questions
Q. Who should attend this Vendor Management Skills Training Course?
A. This course is ideal for procurement professionals, project managers, contract managers, and anyone who works with external vendors or suppliers. It’s also beneficial for those looking to improve their negotiation and stakeholder management skills across departments.
Q. What key topics are covered in this vendor management course?
A. Participants will explore practical strategies for vendor selection, onboarding, performance monitoring, relationship building, and risk mitigation. The course also delves into service level agreements (SLAs), contract compliance, and communication frameworks to maintain accountability.
Q. Is this course suitable for government or not-for-profit sectors?
A. Yes. The content is flexible and has been successfully delivered to organisations across corporate, public, and community sectors. We also offer tailored in-house training workshops designed to meet specific sector requirements.
Q. How is the training delivered?
A. Our vendor management training is typically delivered as a one-day interactive workshop. However, it can be customised to a half-day, multiple sessions, or as part of a larger leadership or procurement development program.
Q. Will this course help reduce vendor-related risks and costs?
A. Absolutely. By improving how you evaluate, communicate with, and hold vendors accountable, this course helps teams avoid common pitfalls and improve cost-effectiveness — while still maintaining strong professional relationships.
Q. Can this be bundled with other relevant courses?
A. Yes. Many clients combine this course with negotiation skills training or time management training to create a holistic capability uplift for their teams.
Q. Do participants receive any post-training tools or templates?
A. Participants walk away with practical checklists, vendor scorecard examples, and frameworks to apply immediately back at work. We also offer optional follow-up coaching if required.
Q. Will the course include real vendor case studies?
A. Yes. We incorporate real-world examples and roleplays so participants can practise their skills in a safe, constructive environment that reflects real vendor dynamics.
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Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Vendor Management Training Course Australia is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Vendor Management Training Course Australia and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.
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Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
M. Bolliger
Managing Director Bollinger Shipping Agency
We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high-quality programs. Preferred Training Networks were also very flexible and professional – excellent.
R Birch
Projects and Policy, Family Court and Federal Circuit Court ACT
Short, sharp and to the point. Ideal length of time.
C. Haintz
QMS Media
Tom was a really engaging presenter, really enjoyable and useful session.
A. Weekes
Sports Integrity Australia
David is an excellent training facilitator. He took the time to adapt examples that we could really relate to. He is an EXCELLENT listener! And he is really good at picking apart what individuals say (in a good way) and applying the training to situations we bring forward. As someone who rarely feels comfortable speaking up in a situation like this, his approach was very much appreciated.
M Habjan
Council for the Arts
Lots of fun, made it easy to learn.
J. Shelberg
Bright Brewery
Very engaging trainer!! Rosie was a great facilitator especially in the virtual space. The content was easy to follow and prompted a lot of engagement and collaboration within the group.
J Penfold
Albury City Council
The training was well run as an informative discussion instead of a “lecture”. This better engages the trainees.
T Huthhison
Western Parkland City Authority NSW
Trish was wonderful – very insghtful and engaging.
R Bibby
Swan Hill Rural City Council
On behalf of the management of WesTrac, I would like to thank you and your team for the valuable assistance given to us in determining the content and facilitating the cultural integration sessions that took place as a result of a new business acquisition. We have had a lot of positive feedback from both the management of WesTrac and the newly acquired employees
R Futter
Business Development, WesTrac
Preferred Training Network developed a coaching training package that really met our needs and they made the contextualizing process so easy. Their customer service before and after was excellent and their trainer was refreshing and innovative and really knew his stuff. A pleasure to do business with.
A Martin
Manager, SA Ambulance Service
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J Rogers
Learning and Development, Dept of Transport
Preferred Training Networks do two critical things really well. They provide high quality, focused, results-oriented training activities, and they back these up with fantastic customer service. Their professionalism and efficiency makes them a pleasure to deal with.
D Hartman
Learning & Development Manager, BNP Paribas
The training was fantastic, We were really happy with the training delivery and the trainer was brilliant. Thank you very much for your assistance.
K Potter
Senior Human Resources Advisor Town of Port Hedland WA
Preferred Training Networks has delivered a number of very successful training courses here at Penrith. Their courses always have a local government context which is very beneficial. The feedback has always been very positive
J McConnell
Organisation L and D coordinator Penrith City Council
Facilitation was excellent and the training was tailored specifically to our needs. We were looking for Customer Service training with a difference and the 3-step approach was really great – the mystery customer component in particular. Recommend this training to organisations who want to investigate and improve the customer’s experience.
C Lane
HR Co-Ordinator, Bathurst Regional Council
He did a marvellous job facilitating this course. Can’t speak highly enough about his style. Participant feedback has been overwhelmingly complimentary.
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Director of Corporate and Financial Services, Balonne Shire Council Qld
When I have an internal customer with a Professional Development need, I always have Preferred Training networks top of mind. I know I can ask you to look after the internal customer and I know the outcome will be a success. You’ve helped me design internal courses and sometimes you’ve delivered courses too. An exceptional service.
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L&D Manager, Australian Red Cross
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OD Consultant, Scentre Group
After talking to a number of different providers to help develop our Graduate Program Preferred Training Network absolutely stood out from the competition. We were looking for a series of two-hour long modules designed specifically for us and Preferred have done a brilliant job of delivering that. Their proposals hit the mark every time and we will absolutely be looking to use them again in the future.
K Austin
Programs Consultant, Pitcher Partners
Preferred Training Networks conducted detailed planning sessions to understand the business and culture which allowed for specific tailoring of the training course. This led to well facilitated training sessions that engaged participants and had a positive impact on the change process
P Rigbye
Group HR Manager, Hastings Deering
We organised a series of “Workplace Resilience” courses In Sydney, Perth, Brisbane and Canberra. The feedback was excellent from all states. It was refreshing to find a national training company that can deliver consistent high quality programs. Preferred Training Networks were also very flexible and professional – excellent
R Birch Projects and Policy Officer
Family Court and Federal Circuit Court ACT
The training was well received, useful and relevant and the trainer was fantastic
K Jones
Principal West Ryde Public School
Looks like you hit the mark again, I love that you guys are available to do this sort of thing
L Cox
Administration OLHC School
Preferred Training Networks has worked very closely with our organisation to provide relevant and targeted training for our diverse workforce in a variety of areas. Not only do the trainers deliver engaging and interactive sessions, the communication and follow-up are always exceptional.
K Aldridge
Learning and Development Advisor, Brimbank City Council
Buying in training is often like buying clothes on line. They often don’t fit or suit you. You are left feeling disappointed. I can honestly say that this has never been the case with PT. Each time we require their assistance they are able to customise sessions to meet our exact needs. Their facilitators link with us to ensure learning and development for the organisation does not end with the training day. Together we can then achieve maximum return on investment.
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HR Manager, Moree Plains Shire Council
The Preftrain Leadership Workshops gave our teams the opportunity to learn techniques and tools to better lead, engage and support their teams. The flexibility to adapt the content to suit our needs and run the sessions in-house was very welcomed. The content was well structured and the trainer facilitated in an engaging and interactive manner, helping to embed the key takeaways of the session.
A Fontaine L&D Consultant
People and Culture, NEC Australia
Preferred Training Networks have been invaluable to our organisation in customising professional integrity and communications courses for us. Your trainers are very experienced and can handle sessions with individuals from any level of the organisation. Thank you for your help and we look forward to working with you again this financial year.
M Hewitt
Human Resources and Safety, Diver Foods
I have worked with Preferred Training Networks over a number of years to deliver onsite training for our employees. Preferred Training Networks took the time to understand my requirements right from their first contact with me. David Souter has a thorough understanding of local government which makes for a great partnership. He has provided us with some amazing trainers who are able to engage our staff and deliver the essential outcomes that Council is looking for. Thank you to David, Niall, Deb and Suzanne for all your help and hard work!
M Collett
L&D Coordinator, Hobsons Bay City Council
“Pleasure to work with the team at Preferred Training Networks. Great to have training tailored to the needs of our organisation and I found the trainer really listened to what we were trying to achieve through training our Customer Service and Coordinator teams. Staff appreciated that the strategies they learned were clear and practical, which they could readily employ in their day to day work.”
C Davenport Quality Manager
Pinarc Disability Support and EasyTech Living
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J Zavecz
QMS Media
“Content was excellent and well thought out and provided plenty of food for thought. Tom did a very good job of engaging with people via Teams.”
O Goldrick
Sports Integrity Australia
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G Sinclair
Nepean Blue Mountains Local Health District
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