Course Category
NEWSLETTER
Micro Learning
Emotional Intelligence for Accountants
- Understand the concept and dynamics of EI
- Using EI to build relationships with clients
- Building rapport when its difficult
- Clients value relationships? Y/N
Networking skills
- Body language 101
- Your purpose for networking
- Developing your elevator speech
- Gaining a reason to follow up.
Managing Uncertainty At The Workplace
- Understand the importance of contingency planning
- Explain the root cause of the uncertainty.
- Set behavioral expectations
- Ensure your finance professionals effectively manage stress and anxiety during times of uncertainty.
Workplace Conflict Resolution Training
- Rid your organization of the number one cause of workplace conflict – role ambiguity
- Focus on the root cause rather than addressing symptomatic responses.
- Build rapport with opposition thinking styles.
- Critique a 5-step conflict resolution plan.
Increase Billable Hours
- Lost billable time habits
- Expanding the brief
- Resisting the urge to discount to placate an unhappy client
- A tiered approach to increase billable hours.
Influencing And Persuasion Techniques
- Create individual action plans to develop individual persuasive techniques
- Understand opposition thinking styles
- Discuss the importance of congruency in influencing others
- Use active listening and questioning to unearth critical information
Leadership Skills for Professioanl Services
- Train and change individual behaviors to develop leaders
- Use NLP communication techniques to empower your finance professionals
- Build a positive culture of continuous improvement
- Engage your people.
Problem Solving Decision Making
- Explore multiple partner problem solving models.
- Find the cause of a problem instead of focusing energy on the symptoms of the problem.
- Communicate more effectively with all clients and finance professionals
- Practise using modern problem solving tools
Resilience at the Top
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult clients and employees
- Develop resilience levels
- Pursue positive thoughts rather than dwelling on faults.
Mindfulness at Work
- What is mindfulness
- What are the benefits within a legal environment
- A couple of mindfulness practices
- How to make time for mindfulness
Employee Engagement Training Course
- Understand client expectations
- Listen to client briefs
- Reset unrealistic expectations
- Meet deadlines
Brand Management for Professional Services
- Learn to effectively set and manage your expectations
- Identify behaviors that cause negative personal perceptions.
- What to do in a crisis
- Brand Management 101.
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Change Management Training & Workshops
Why Embrace Change Management? Employees often
Cultural Diversity Training
Communicating with people from different cultures
Dealing with Difficult Patients & Carers
The key to dealing with difficult patients and