Emotional Intelligence for Accountants
  • Understand the concept and dynamics of EI
  • Using EI to build relationships with clients
  • Building rapport when its difficult
  • Clients value relationships? Y/N
Networking skills
  • Body language 101
  • Your purpose for networking
  • Developing your elevator speech
  • Gaining a reason to follow up.
Managing Uncertainty At The Workplace
  • Understand the importance of contingency planning
  • Explain the root cause of the uncertainty.
  • Set behavioral expectations
  • Ensure your finance professionals effectively manage stress and anxiety during times of uncertainty.
Workplace Conflict Resolution Training
  • Rid your organization of the number one cause of workplace conflict – role ambiguity
  • Focus on the root cause rather than addressing symptomatic responses.
  • Build rapport with opposition thinking styles.
  • Critique a 5-step conflict resolution plan.
Increase Billable Hours
  • Lost billable time habits
  • Expanding the brief
  • Resisting the urge to discount to placate an unhappy client
  • A tiered approach to increase billable hours.
Influencing And Persuasion Techniques
  • Create individual action plans to develop individual persuasive techniques
  • Understand opposition thinking styles
  • Discuss the importance of congruency in influencing others
  • Use active listening and questioning to unearth critical information
Leadership Skills for Professioanl Services
  • Train and change individual behaviors to develop leaders
  • Use NLP communication techniques to empower your finance professionals
  • Build a positive culture of continuous improvement
  • Engage your people.
Problem Solving Decision Making
  • Explore multiple partner problem solving models.
  • Find the cause of a problem instead of focusing energy on the symptoms of the problem.
  • Communicate more effectively with all clients and finance professionals
  • Practise using modern problem solving tools
Resilience at the Top
  • Identify the causes and symptoms of stress
  • Discuss the stressors of dealing with difficult clients and employees
  • Develop resilience levels
  • Pursue positive thoughts rather than dwelling on faults.
Mindfulness at Work
  • What is mindfulness
  • What are the benefits within a legal environment
  • A couple of mindfulness practices
  • How to make time for mindfulness
Employee Engagement Training Course
  • Understand client expectations
  • Listen to client briefs
  • Reset unrealistic expectations
  • Meet deadlines
Brand Management for Professional Services
  • Learn to effectively set and manage your expectations
  • Identify behaviors that cause negative personal perceptions.
  • What to do in a crisis
  • Brand Management 101.
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    National training schedule 2021

    Instructional Design Master Class

    Location: Melbourne

    Date: 6, 7 & 8 December 2021 | $ 1880 (+GST)