Course Category
Mindfulness at Work
- What is mindfulness
- What are the benefits for you and your department
- A couple of mindfulness practices
- How to make time for mindfulness.
Writing Skills for Professional Services
- Expectations of writing
- Email etiquette
- Writing for internal clients
- Communicating clearly.
Time Management Skills for Administration Teams
- Learn to plan more effectively and be in control of daily activities
- Managing multiple requests from partners
- Juggling tasks to meet deadlines
- Manage daily interruptions in the form of phone, email or drop-in visitors.
Dealing With Challenging Situations
- Identify and address root causes of challenging situations
- Substitute vocabulary that may aggravate the situation
- Use reflective listening to gain an understanding of the situation.
- Successfully manage the reactions of yourself and others
Mindfulness For Admin within Professional Services
- What is mindfulness
- What are the benefits for admin personnel
- A couple of mindfulness practices
- How to make time for mindfulness.
Meeting Client Expectations
- Understand client expectations
- Listen to client briefs
- Reset unrealistic expectations
- Meet deadlines
Taming the Email Tiger
- Email etiquette
- Writing an email
- Resisting social media writing habits
- Taming the email tiger
Managing Client Expectations
- Understand and achieve expectations in your organisation
- Use effective communication skills and apply active listening
- Reset unrealistic expectations
- Deal with a culture of entitlement.
Career Management
- Whats your plan
- Career management 101.
- Create a culture of information sharing and openness.
- Working with partners in partnership.
Finding Your Feet in Professional Services
- Expectations management
- Respónd rather than react
- Understand how to communicate by using NLP
- Juggling tasks every day to meet deadlines.
Stress Management
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult clients and professionals
- Utilise time management skills to get past chaos management
- Pursue positive thoughts rather than dwelling on faults.
Mindfull Matters
- What is mindfulness
- What are the benefits for admin personnel
- A couple of mindfulness practices
- How to make time for mindfulness.
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