six
Mindfulness at Work
  • What is mindfulness
  • What are the benefits for you and your department
  • A couple of mindfulness practices
  • How to make time for mindfulness.
six
Writing Skills for Professional Services
  • Expectations of writing
  • Email etiquette
  • Writing for internal clients
  • Communicating clearly.
six
Time Management Skills for Administration Teams
  • Learn to plan more effectively and be in control of daily activities
  • Managing multiple requests from partners
  • Juggling tasks to meet deadlines
  • Manage daily interruptions in the form of phone, email or drop-in visitors.
six
Dealing With Challenging Situations
  • Identify and address root causes of challenging situations
  • Substitute vocabulary that may aggravate the situation
  • Use reflective listening to gain an understanding of the situation.
  • Successfully manage the reactions of yourself and others
six
Mindfulness For Admin within Professional Services
  • What is mindfulness
  • What are the benefits for admin personnel
  • A couple of mindfulness practices
  • How to make time for mindfulness.
six
Meeting Client Expectations
  • Understand client expectations
  • Listen to client briefs
  • Reset unrealistic expectations
  • Meet deadlines
six
Taming the Email Tiger
  • Email etiquette
  • Writing an email
  • Resisting social media writing habits
  • Taming the email tiger
six
Managing Client Expectations
  • Understand and achieve expectations in your organisation
  • Use effective communication skills and apply active listening
  • Reset unrealistic expectations
  • Deal with a culture of entitlement.
six
Career Management
  • Whats your plan
  • Career management 101.
  • Create a culture of information sharing and openness.
  • Working with partners in partnership.
six
Finding Your Feet in Professional Services
  • Expectations management
  • Respónd rather than react
  • Understand how to communicate by using NLP
  • Juggling tasks every day to meet deadlines.
six
Stress Management
  • Identify the causes and symptoms of stress
  • Discuss the stressors of dealing with difficult clients and professionals
  • Utilise time management skills to get past chaos management
  • Pursue positive thoughts rather than dwelling on faults.
six
Mindfull Matters
  • What is mindfulness
  • What are the benefits for admin personnel
  • A couple of mindfulness practices
  • How to make time for mindfulness.
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