Course Category
NEWSLETTER
Micro Learning
Crisis Management Course
- Understand and address the root cause of the crisis
- Understand the importance of contingency planning
- Ensure the effective flow of communication within the organization for managing crisis
- Change management.
Mindfull Matters
- What is mindfulness
- What are the benefits for admin personnel
- A couple of mindfulness practices
- How to make time for mindfulness.
Being Accountable
- Create a sense of purpose through goal setting
- Boost subtractor engagement levels
- Taking responsibility
- Eradicate negative performance.
Managing Email
- Email etiquette
- Writing an email
- Resisting social media writing habits
- Taming the email tiger.
Workplace Conflict Resolution Training
- Rid your organization of the number one cause of workplace conflict – role ambiguity
- Focus on the root cause rather than addressing symptomatic responses.
- Build rapport with opposition thinking styles.
- Critique a 5-step conflict resolution plan.
Telephone Skills Training Course
- Address poor phone behaviors
- Build rapport using the phone
- Respond to challenges rather than react.
Advanced Negotiating Skills
- Hone existing negotiating skills with higher sophistication and success
- Discuss the power of collaborative negotiating styles.
- Accurately hypothesize the MBTI personality types of critical players.
- Understand how to dismiss opposition ideas without causing offence
On Site Leadership
- Create individual action plans to develop individual persuasive techniques
- Understand opposition thinking styles
- Discuss the importance of congruency in influencing others
- Use active listening and questioning to unearth critical information.
Stepping Up
- Planning ahead
- Avoid procrastination.
- Accepting the rules are different as a supervisor
- Develop a positive attitude.
Lean Thinking Styles to Reduce Waste and Gain Productivity
- Expectations management
- Respond rather than react
- Understand how to communicate by using NLP
- Juggling tasks every day to meet deadlines.
Managing People and Projects
- Align your people with your organisation’s direction and objectives
- Identify gaps between organisational direction and staff duties
- People management 101
- Break down organisational communication silos.
Reduce Customer Complaints
- Construct a service recovery model for perceived service level failures.
- Practice active listening and questioning styles.
- Build feedback loops to continuously improve service levels.
- Embed a culture that welcomes complaints.
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Change Management Training & Workshops
Why Embrace Change Management? Employees often
Cultural Diversity Training
Communicating with people from different cultures
Dealing with Difficult Patients & Carers
The key to dealing with difficult patients and