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A Trusted Learning And Development Advisor
Micro Learning
Interpersonal Skills Course
- Discover vocal techniques to be more authoritative with customers
- Tailor your communication style
- Develop writing skills (including email)
- Understand behavioural styles of the community.
Keeping a Positive Demeanour
- Build rapport with your people
- Blueprint the employee experience
- Manage mining expectations
- The benefits of being positive
Keeping Your People In The Picture
- Understand different personality styles and how to match your communication style
- How communication diffuses angst in logistics
- Learn to use NLP techniques
- Understand the benefits of ‘actively listening’ and ‘questioning’ skills.
Keeping Your People In The Picture
- Remove role ambiguity.
- Keep health staff focused and motivated.
- Ensure your patients feel secure.
- Use proven risk reduction tools to streamline external communications
Key Writing Skills for a Legal Environment
- Expectations of writing
- Email etiquette
- Writing for internal clients
- Communicating clearly.
Leadership Skills for Professioanl Services
- Train and change individual behaviors to develop leaders
- Use NLP communication techniques to empower your finance professionals
- Build a positive culture of continuous improvement
- Engage your people.
Leadership Skills in Health
- Discuss the leadership skills that a strong leader possesses
- Understand the benefits of ‘active listening’ and ‘questioning’ skills
- Communicate effectively with patients of different generations, cultures and personalities.
- Discuss the principle of leading by walking around.
Leading Change
- How to lead change
- Identify change champions within health
- Communicate the need for change
- Allow people time to get on board the change.
Lean Thinking Styles to Reduce Waste and Gain Productivity
- Deliver a behavioural change to improve quality using Lean thinking techniques
- Address uneven work flow
- Deal with and resolve customer complaints
- Apply crisis management and remove chaos.
Lean Thinking Styles to Reduce Waste and Gain Productivity
- Expectations management
- Respond rather than react
- Understand how to communicate by using NLP
- Juggling tasks every day to meet deadlines.
Lean Thinking Styles to Reduce Waste and Gain Productivity
- Deliver a behavioral change to improve quality using Lean thinking techniques
- Address uneven work flow
- Deal with and resolve complaints
- Apply crisis management and remove chaos
Lean Thinking Styles to Reduce Waste and Gain Productivity
- Deliver a behavioral change to improve quality using Lean thinking techniques
- Address uneven work flow
- Deal with and resolve customer complaints
- Reduce waste.
