Key Writing Skills for a Legal Environment
  • Expectations of writing
  • Email etiquette
  • Writing for internal clients
  • Communicating clearly.
Mindfulness for Admin
  • What is mindfulness
  • What are the benefits for admin personnel
  • A couple of mindfulness practices
  • How to make time for mindfulness.
Time Management
  • Learn to plan more effectively and be in control of daily activities
  • Managing multiple requests from partners
  • Juggling tasks to meet deadlines
  • Manage daily interruptions in the form of phone, email or drop-in visitors.
Email Writing Skills Training and Etiquette
  • Email etiquette
  • Writing an email
  • Resisting social media writing habits
  • Taming the email tiger.
Communicating with Partners
  • Communicating with time poor partners
  • Revisit your writing skills
  • Proof reading is not part of the partners role description
  • Efficient communication practices
Project Management Courses
  • Summarise the 5 processes of managing a project
  • Apply the RACI model for effective project management
  • Identify and rate risks according to a risk matrix
  • Develop a collaborative project team environment.
Stress Management
  • Identify the causes and symptoms of stress
  • Discuss the stressors of dealing with difficult patients
  • Utilise time management skills to get past chaos management
  • Pursue positive thoughts rather than dwelling on faults.
Communication Skills for Articled Clerks
  • Communication 101
  • The impact of miscommunications in a legal environment
  • Compose short sharp sentences instead of prose to get your message across to clients
  • Understand behavioural styles of people
Working with the flow
  • Gliding through the up and downs of a normal day
  • Blueprint the client’s experience.
  • Rework your communication style with an introduction to NLP techniques.
  • Communicate more effectively with different cultures, generations and personalities.
Influencing And Persuasion Techniques
  • Create individual action plans to develop individual persuasive techniques
  • Understand opposition thinking styles
  • Discuss the importance of congruency in influencing others
  • Use active listening and questioning to unearth critical information.
Workplace Behaviour Course
  • Walking the talk
  • Substitute a culture of blame with a solutions approach
  • Identify root cause of workplace performance issues
  • Manage poor performance.
Networking skills
  • Body language 101
  • Your purpose for networking
  • Developing your elevator speech
  • Gaining a reason to follow up.
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    National training schedule 2021

    Instructional Design Master Class

    Location: Melbourne

    Date: 6, 7 & 8 December 2021 | $ 1880 (+GST)