What type of learning do you conduct?

We conduct a wide range of non-technical training in areas such as Client Management, Sales Skills, Cultural Diversity, Problem Solving, Conflict Resolution, Time Management, etc.

Are you a training broker?

We've mixed the best parts of a training broker to give you a seamless service delivery with subject experts, learning programs, and more. You have access to every imaginable non-technical learning program. You only have to deal with one point of contact. We manage multiple projects simultaneously, providing flexibility for your learning needs.

What is the duration of the learning programs that you offer?

The duration of our programs depends on the client's requirement. A learning program can be as short as 90 minutes or a package that lasts over 12 months.

What levels within the organisation can you organise learning for?

We provide learning solutions for people working at different levels within the organisation, including Entry Level Staff, Team Leaders, Supervisors, Middle Management, Senior Management, and CEOs.

What are the post-program services that you provide to your clients?

We provide a post-program evaluation based on written feedback from participants. A feedback report can be provided to the client if requested. We also offer a program measurement service and provide continuous support through networking opportunities and learning activities like breakfasts and newsletters.

How do you measure the impact of your learning on our organisation?

We use a variety of professional development measurement tools, such as ROI measurement, evidence of behavioral change, and predictive measurement of training programs. You can contact our measurement consultant for more information.

As a trainer, facilitator, and/or instructional designer, can I gain entry into your network?

It is very difficult to join our network. 99% of applications from subject experts are rejected due to our stringent quality auditing process. If you are interested in joining, contact us for more information.

How can you guarantee the quality of your programs and subject experts?

We provide a superior service guarantee. All our trainers and subject experts must meet strict auditing and quality control guidelines.

Do you provide a service guarantee to your clients?

Yes, our superior service guarantee ensures excellent service at every stage of the training process. If our standards are not met, we provide a full and satisfactory service recovery.

Do you contribute to any social causes?

Yes, 5% of our profit is donated to charity, with our preferred charity being The Christina Nobel Children's Foundation.

Do you organise learning in all parts of Australia and overseas?

Yes, we offer learning anywhere in Australia and overseas.

What is the turnaround time for learning enquiries?

We respond to all learning enquiries within 24 hours, providing confirmation of our ability to meet your learning needs.

How do you invoice your clients?

Clients are invoiced by Preferred Training Networks, and we subsequently pay our network of subject experts.

Micro Learning Courses, Strategies, and Workshops

Customer Experiences

Learn to effectively set and manage customer expectations
Identify what the customer sees, hears and senses.
Discuss the synergy of customer service and experience.
Focus on customer experiences.

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Dealing With Challenging Situations

Identify and address root causes of challenging situations
Substitute vocabulary that may aggravate the situation
Use reflective listening to gain an understanding of the situation.
Successfully manage the reactions of yourself and others

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Dealing With Challenging Situations

Identify and address root causes of challenging situations
Substitute vocabulary that may aggravate the situation
Use reflective listening to gain an understanding of the situation.
Successfully manage the reactions of yourself and others.

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Dealing with Difficult Members of the Community

Anticipate and accurately predict the impact of policies and procedures on customers and the community
Develop a plan to deal with the really difficult people that want to push through their agenda at whatever cost
Be prepared to take mitigated risks and accept ‘bad ideas’
De-clutter the mind and regain perspective and context.

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Dealing with Difficult People

Develop tools to deal with difficult patients
Respond rather than react
Become familiar with the motivations of difficult patients and staff
Set behavioural boundaries.

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Dealing with People in Emotional Situations

Communicate with empathy.
Communicate effectively with medical professionals with key listening and questioning skills.
Practise active listening techniques.
Understand the motivations and values of patients and carers

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