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A Trusted Learning And Development Advisor
Micro Learning
Customer Experiences
- Learn to effectively set and manage customer expectations
- Identify what the customer sees, hears and senses.
- Discuss the synergy of customer service and experience.
- Focus on customer experiences.
Dealing With Challenging Situations
- Identify and address root causes of challenging situations
- Substitute vocabulary that may aggravate the situation
- Use reflective listening to gain an understanding of the situation.
- Successfully manage the reactions of yourself and others
Dealing With Challenging Situations
- Identify and address root causes of challenging situations
- Substitute vocabulary that may aggravate the situation
- Use reflective listening to gain an understanding of the situation.
- Successfully manage the reactions of yourself and others.
Dealing with Difficult Members of the Community
- Anticipate and accurately predict the impact of policies and procedures on customers and the community
- Develop a plan to deal with the really difficult people that want to push through their agenda at whatever cost
- Be prepared to take mitigated risks and accept ‘bad ideas’
- De-clutter the mind and regain perspective and context.
Dealing with Difficult People
- Develop tools to deal with difficult patients
- Respond rather than react
- Become familiar with the motivations of difficult patients and staff
- Set behavioural boundaries.
Dealing with People in Emotional Situations
- Communicate with empathy.
- Communicate effectively with medical professionals with key listening and questioning skills.
- Practise active listening techniques.
- Understand the motivations and values of patients and carers
Decision Making Training Course
- Demonstrate the AI problem solving tool
- Identify recurring problems
- Discuss problem solving tools that are currently being used
- Practise different problem solving tools.
Decision Making Training Course
- Demonstrate the AI problem solving tool
- Anticipate expectations of your clients
- Build an accurate objective opinion and deflect your conditioning
- Track down information that is the most meaningful, practical and purposeful.
Decision Making Training Course
- Demonstrate the AI problem solving tool
- Anticipate expectations of your customers
- Discuss problem solving tools that are currently being used within logistics
- Remove recurring problems.
Decision Making Training Course
- Demonstrate the AI problem solving tool
- Anticipate expectations of people working in the mining sector
- Practise using modern decision making tools
- Track down information that is the most meaningful, practical and purposeful.
Delivering a Better Product and Service
- Adopt a more flexible approach to customer requests
- Deliver better outcomes through better questioning skills
- Meet customer expectations
- Reward and recognise behavioural and performance targets.
Delivering Clear Instructions
- Analyse organizational performance by understanding profit and loss statements
- The cost of discounts and late payments
- Understanding margins
- Discuss how to use pricing and costing to make effective financial decisions.
