Course Category
NEWSLETTER
Micro Learning
Dealing with Difficult Members of the Community
- Anticipate and accurately predict the impact of policies and procedures on customers and the community
- Develop a plan to deal with the really difficult people that want to push through their agenda at whatever cost
- Be prepared to take mitigated risks and accept ‘bad ideas’
- De-clutter the mind and regain perspective and context.
Interpersonal Skills Course
- Discover vocal techniques to be more authoritative with customers
- Tailor your communication style
- Develop writing skills (including email)
- Understand behavioural styles of the community.
Decision Making Training Course
- Demonstrate the AI problem solving tool
- Identify recurring problems
- Discuss problem solving tools that are currently being used
- Practise different problem solving tools.
Time Management Training Course
- Learn to plan more effectively and be in control of daily activities
- Use effective delegation techniques at the workplace.
- Set and complete personal and departmental goals
- Manage daily interruptions in the form of phone, email or drop-in visitors.
Mindfulness at Work
- What is mindfulness
- What are the benefits for you and your department
- A couple of mindfulness practices
- How to make time for mindfulness.
Customer Experiences
- Learn to effectively set and manage customer expectations
- Identify what the customer sees, hears and senses.
- Discuss the synergy of customer service and experience.
- Focus on customer experiences.
Stress Management
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult patients
- Utilise time management skills to get past chaos management
- Pursue positive thoughts rather than dwelling on faults.
Decision Making Training Course
- Demonstrate the AI problem solving tool
- Anticipate expectations of your clients
- Build an accurate objective opinion and deflect your conditioning
- Track down information that is the most meaningful, practical and purposeful.
Being Flexible in Government
- Turning a big ship isn’t easy
- Change management
- Why is flexibility in government important?
- Getting started.
Critical Conversations
- Identify your style under stressful situations within government
- Feel comfortable working through uncomfortable things
- Use critical conversation tools to improve feedback, emotions, performance, relationships and motivation.
- Feel more confident in initiating vital conversations.
Emotional Intelligence in Government
- Learn to utilise effective emotional intelligence
- IQ and EQ
- Building relationships with the community
- Use context connectivity tools.
Think Thoughts Through
- Anticipate and accurately predict the impact of policies and procedures on customers and the community
- Understand how matching and mismatching impacts our thinking styles
- Be prepared to take mitigated risks and accept ‘bad ideas’
- De-clutter the mind and regain perspective and context.
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