Keeping a Positive Demeanour
  • Build rapport with your people
  • Blueprint the employee experience
  • Manage mining expectations
  • The benefits of being positive
Time management training
  • Plan and prioritise keys tasks in mining
  • Use effective delegation techniques at the workplace.
  • Set and complete personal and departmental goals
  • Manage daily interruptions in the form of phone, email or drop-in visitors
Time Management Skills for Administration Teams
  • Plan and prioritise tasks
  • Use your diary effectively
  • Mange email
  • How to communicate that you’re busy without causing annoyance
Mindfulness for Admin
  • What is mindfulness
  • What are the benefits for admin personnel
  • A couple of mindfulness practices
  • How to make time for mindfulness.
Writing Skills
  • Use effective communication techniques to empower others
  • Build rapport to generate trust and manage resistance
  • Address poor performance before it spirals
  • Develop empowerment and problem solving behaviours.
Dealing With Challenging Situations
  • Identify and address root causes of challenging situations
  • Substitute vocabulary that may aggravate the situation
  • Use reflective listening to gain an understanding of the situation.
  • Successfully manage the reactions of yourself and others.
Lean Thinking Styles to Reduce Waste and Gain Productivity
  • Deliver a behavioural change to improve quality using Lean thinking techniques
  • Address uneven work flow
  • Deal with and resolve customer complaints
  • Apply crisis management and remove chaos.
Empowerment and Motivation Skills
  • Apply the theories of motivation in the workplace.
  • Boost employee engagement levels and enjoy the proven outcomes.
  • Create a sense of purpose through goal setting and reaching targets.
  • Implement a long term plan to sustain the motivational techniques applied in the workplace
Stress Management
  • Identify the causes and symptoms of stress within finance
  • Discuss the stressors of dealing with difficult people in finance
  • Utilise time management skills to get past chaos management
  • Pursue positive thoughts rather than dwelling on faults.
Trust Building
  • Discuss the need for trust in financial relationships
  • Understand the link between lack of trust and low productivity
  • Drive high performance and productivity
  • Remove role ambiguity.
Networking Skills
  • Body language 101
  • Your purpose for networking
  • Developing your elevator speech
  • Gaining a reason to follow up.
Managing Uncertainty At The Workplace
  • Understand the importance of contingency planning within finance
  • leading change.
  • Set behavioural parameters regarding the change and uncertainty.
  • Ensure your employees effectively manage stress and anxiety during times of uncertainty.
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    National training schedule 2021

    Instructional Design Master Class (3-Day Workshop)

    Location: Melbourne

    Date: A hands-on practical course to boost your Instructional Design skills Melbourne - 16th September, 25th & 26th October 2022 Venue: Christies 454 Collins Street, Melbourne, VIC - 3000 Timings: 9 AM - 4 PM | $ 1990 (+GST)

    National training schedule 2021

    Instructional Design Master Class

    Location: Melbourne

    Date: 6, 7 & 8 December 2021 | $ 1880 (+GST)