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A Trusted Learning And Development Advisor
Micro Learning
Succession Planning And Talent Management
- Understand what the best law firms are doing.
- Create seamless information flows.
- Create a culture of information sharing and openness.
- Retain critical organizational knowledge
Supply Chain Relationship Building
- Develop rapport and build stronger relationships in your organisation
- Understand your supply chain’s decision making processes.
- Add value to your supply chain
- Learn communication skills for different cultures, generations and personalities.
Taming the Email Tiger
- Email etiquette
- Writing an email
- Resisting social media writing habits
- Taming the email tiger
Telephone Skills Training Course
- Address poor phone behaviors
- Build rapport using the phone
- Respond to challenges rather than react.
Territory Management Training Course
- Adopt a more effective approach to their sales area and improve results
- Deliver better outcomes through better negotiating skills.
- Provide better service levels to more profitable customers.
- Reward and recognise behavioural and performance targets.
The 7 P’s of Higher Performance
- Understand the 7P’s critical path to outcome-based results
- Plan and prioritise tasks and deadlines
- Keep the team informed, motivated and engaged
- Deal with difficult staff
Think Thoughts Through
- Anticipate and accurately predict the impact of policies and procedures on customers and the community
- Understand how matching and mismatching impacts our thinking styles
- Be prepared to take mitigated risks and accept ‘bad ideas’
- De-clutter the mind and regain perspective and context.
Thinking like a Patient
- Anticipate and accurately predict the impact of policies and procedures on patients, carers and other health staff
- Patient thinking styles
- Motivations of carers
- De-clutter the mind and regain perspective and context.
Time Management
- Learn to plan more effectively and be in control of daily activities
- Use effective delegation techniques at the workplace.
- Set and complete personal and organisational goals
- Manage daily interruptions in the form of phone, email or drop-in visitors.
Time Management
- Learn to plan more effectively and be in control of daily activities
- Managing multiple requests from partners
- Juggling tasks to meet deadlines
- Manage daily interruptions in the form of phone, email or drop-in visitors.
Time Management Skills for Administration Teams
- Plan and prioritise tasks
- Use your diary effectively
- Mange email
- How to communicate that you’re busy without causing annoyance
Time Management Skills for Administration Teams
- Learn to plan more effectively and be in control of daily activities
- Managing multiple requests from partners
- Juggling tasks to meet deadlines
- Manage daily interruptions in the form of phone, email or drop-in visitors.
