Course Category
Sizing Up People Successfully
- Understand interpretation and learning styles
- Learn to use active listening and questioning skills
- Gain clarity and context quickly
- Interpret what drives people
Lean Thinking Styles to Reduce Waste and Gain Productivity
- Deliver a behavioural change to improve quality using Lean thinking techniques
- Address uneven work flow
- Deal with and resolve customer complaints
- Reduce waste in mining.
Listening And Being Fair
- Learn to utilise effective emotional intelligence
- Communicate fairness parameters and be intuitive
- Explain decisions using NLP communication techniques
- Listen to mining feedback without forming judgement.
Email Writing Skills Training and Etiquette
- Recognise and remove the 4 biggest email errors.
- Use powerful active verbs instead of passive verbs.
- Calibrate an email style guide and learn the 7 signs of email excellence.
- Keep your mining jargon easy to read
Stress Management
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult people
- Utilise time management skills to get past chaos management
- Pursue positive thoughts rather than dwelling on faults.
Building Rapport with Your Team
- Build rapport with your people
- Blueprint the employee experience
- Manage expectations of the mining sector
- Give and receive feedback.
Email Writing Skills Training and Etiquette
- Recognise and remove the 4 biggest email errors.
- Use active verbs instead of passive verbs.
- Avoid using social media habits
- Keep your emails integrated and easy to read.
Performance Management And Bullying Awareness
- Address poor performance before it spirals and set boundaries.
- Be alert to what behaviours may be perceived as bullying by different personality types.
- Gain the skills to have courageous conversations with reports; peers and managers.
- Develop rapport which generates trust and manages resistance
Employee Engagement Training Course
- Why is employee engagement important in mining
- Boosting engagement in the mining sector
- What do employees want
- Supports organisational values
Decision Making Training Course
- Demonstrate the AI problem solving tool
- Anticipate expectations of people working in the mining sector
- Practise using modern decision making tools
- Track down information that is the most meaningful, practical and purposeful.
Workplace Conflict Resolution Training
- Rid your organisation of the number one cause of workplace conflict – role ambiguity
- Focus on the root cause rather than addressing symptomatic responses.
- Build rapport with opposition thinking styles.
- Critique a 5-step conflict resolution plan.
Productivity Management Training Course
- Address poor performance before it spirals.
- Create a positive culture that welcomes productivity targets.
- Influence your people to work as part of a team rather than individually.
- Build an effective feedback loop to improve further changes
Get a Quote in just 2 clicks
Learn new skills
Top Courses Ideas by Sector
- Community Health Services
- Education
- Emergency Services
- Fed Government
- Health
- Local Government
- Logistics
- Manufacturing
- Mining
- Professional Services
- State Government
- Utilities
Change Management Course
Why Change Management Course? Employees often
Cultural Diversity Training
Communicating with people from different cultures
Dealing with Difficult Patients & Carers
The key to dealing with difficult patients and