Course Category
Consultative Selling Skills Training
- Understand buyer behaviour
- Involve and engage your client through the process
- Create, Communicate and Deliver Value
- Build trust and commitment.
Empowerment and Motivation Skills
- Apply the theories of motivation in the workplace.
- Boost employee engagement levels and enjoy the proven outcomes.
- Create a sense of purpose through goal setting and reaching targets.
- Implement a long term plan to sustain the motivational techniques applied in the workplace.
Marketing Skills
- Understand how to communicate, create and deliver value.
- Discuss and interpret buyer behaviour
- Build levels of loyalty with targeted clients.
- Make profitable customers a priority.
Workplace Conflict Resolution Training
- Rid your organisation of the number one cause of workplace conflict – role ambiguity
- Focus on the root cause rather than addressing symptomatic responses.
- Build rapport with opposition thinking styles.
- Critique a 5-step conflict resolution plan.
Stress Management
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult customers in retail
- Utilise time management skills to get past chaos management
- Pursue positive thoughts rather than dwelling on faults.
Sales Business To Business Building Blocks
- Identify what exactly your customers value and their perception of value
- Understand question based selling techniques, as well as active listening and the laddering technique
- Learn behaviours of successful salespeople
- Apply selling techniques that place emphasise on benefits rather than features
Employee Recognition Training
- Motivate and engage employees and teams
- Learn to deal with poor performance and poor attitude
- Align rewards with values, behaviours and objectives
- Practice active listening and questioning skills.
Employee Engagement Training Course
- Understand the importance of strategy, culture and values in retail
- Learn about the link between valuing your staff, and higher organisational performance
- Why do organisations embrace employee engagement scores
- Administer a balance that supports employee values
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