Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
Emotional Intelligence Training Course
Emotional Intelligence Training courses were in huge demand after Daniel Goleman wrote his book on the subject. Is a person’s emotional intelligence (EQ or EI) a better indicator for working in a team than their intelligence quotient (IQ)?
People with a higher IQ might win more games of scrabble. People with a higher EQ will probably win more games of volleyball. Of course these are generalisations. But from a hiring perspective, A person’s IQ was seen as an indicator of success. But nowadays, the ability to fit into a team is also a very important factor.
Tailored Emotional Intelligence Inhouse Training Courses
This is the next level. If you’ve got 6 or more people then the tailored inhouse course would be perfect
A one size fits all approach to building relationships is ineffective. Learn how emotional intelligence (EI) can give you valuable insights to understand how other people think and work.
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Key Learning Outcomes
The Emotional Intelligence & Relationship Building program will give participants the skills to:
- Add value to their clients
- Implement CRM Strategies to develop long term relationships
- Use EI to be an outstanding coach and leader
- Manage their EI to enhance their performance levels
- Develop strategies to cope with divergence
- Break down the communication silos
- Resolve situations of potential workplace conflict
- Establish a culture of continuously looking at ways to build relationships with key stakeholders
- Create a positive and productive organisational culture
Course Description
Can your EI really affect your relationship building skills? Research has shown that EI affects team building, leadership, and communication skills. Our Emotional Intelligence Training course helps individuals and teams improve self-awareness, communication, empathy and resilience in the workplace.
'Emotional Intelligence' Workshop Action Plan
- Understanding the concept and dynamics of EI
- Learning the basics of 3 models of EI - Trait, Mixed and Ability-Based
- Understanding the correlation between emotional intelligence & relationship building
- Analysing the effect of your EI in influencing employees and clients
- Using your EI to negotiate and communicate in interpersonal relationships
- Avoiding negative feelings and adopting a positive thought process
- Self control and change management
- Managing emotions to enhance your workplace productivity
In-House 'Emotional Intelligence' Program Details
- For maximum effectiveness, this program is best conducted as an in-house program.
- Ideal group size: 4–12 participants.
- Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
- Duration: This program can be adapted to meet your requirements.
- Cost: Price on request.
- Target Audience: Employees, Supervisors, Middle Managers or Senior Managers
If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today.
Emotional Intelligence Course 4.2 out of 5 based on 41 user ratings.
Tailored 'Emotional Intelligence' Course Outline
| Module | Topics | Key Learning Outcomes |
|---|---|---|
| Module 1: Foundations of Emotional Intelligence | Emotional Intelligence (Goleman) |
|
| Key Emotional Intelligence Competencies |
| |
| Using Emotional Intelligence in Work and Social Settings |
| |
| Module 2: Building Self-Awareness and Emotional Management | Developing Self-Awareness |
|
| Evaluating Emotional Intelligence Skills |
| |
| The Emotional Competency Framework |
| |
| Module 3: Emotional Intelligence in Action | Emotions and Workplace Performance |
|
| Applying the SCARF Model |
| |
| Module 4: Action Planning and Future Development | Developing a Personal Emotional Intelligence Growth Plan |
|
| Final Reflection and Next Steps |
|
Frequently Asked Questions
Q: What exactly is emotional intelligence and why is it important at work?A: Emotional intelligence (EQ) is your ability to recognise, understand and manage emotions in yourself and others. In a work setting, it helps with communication, conflict resolution, leadership, and maintaining psychological safety.
Q: Who should attend this emotional intelligence training course?
A: This course is ideal for team leaders, managers, HR professionals, project leads, and anyone who interacts regularly with others and wants to improve their influence, relationship skills, and self-management.
Q: Can emotional intelligence skills be developed or improved?
A: Yes. Emotional intelligence is not fixed — it can be developed over time using practices like self-awareness, emotional regulation, feedback, and guided training.
Q: How is this course delivered? Is there a virtual option?
A: We offer both in-house face-to-face delivery and virtual delivery. Our virtual sessions are interactive and use tools that simulate real conversations and emotional scenarios.
Q: What will I learn in this emotional intelligence training?
A: Participants will learn to:
- Enhance self-awareness and emotional regulation
- Recognise others’ emotions (empathy) and respond appropriately
- Manage stress, adapt under pressure, and make better decisions
- Use EQ in leadership, communication, conflict resolution, and feedback
Q: How long is the course and what group size works best?
A: The course can be run as a half-day or full-day workshop. We recommend group sizes between 6 to 12 participants to allow for interactive exercises and personalised feedback.
Q: Is emotional intelligence training beneficial for leaders specifically?
A: Absolutely. Leaders with high EQ are better at motivating teams, navigating change, handling conflict, and building trust and engagement within their teams.
Q: What makes this course different from other EQ or soft skills training?
A: Our program is highly tailored to workplace scenarios. We embed role-plays, real organisational challenges, and follow-up reinforcement tools so participants can apply EQ skills immediately on the job.

Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Emotional Intelligence Training Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Emotional Intelligence Training Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

















































