Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
Alternative Dispute Resolution Training (ADR) Course – Delivered Across Australia
Our Alternative Dispute Resolution Training (ADR) course helps managers, HR teams, and employees develop practical conflict resolution skills. Delivered across Australia — including Sydney, Melbourne, Brisbane, and regional areas — this program explores mediation, arbitration, and conciliation while equipping participants with the skills to resolve disputes constructively and meet government tender requirements.
Alternative Dispute Resolution training (ADR) is an effective and efficient way to resolve conflicts. Discover the different types of ADR, including arbitration, mediation, and conciliation. Gain a better understanding of the Appeals system, the Fair WorkOmbudsman and the FWC.
You might have a government tender that demands evidence of attending an alternative dispute resolution course. These tender conditions are more prevalent in NSW at the moment. But we have a version for most states.Through comprehensive discussions, participants will gain an understanding of how to use ADR to resolve conflicts in a variety of contexts. They will also learn the skills needed for each type of ADR, ranging from active listening and persuasiveness to consensus-building and collaboration. Participants will identify strategies for addressing conflicts in a constructive way and negotiate outcomes in a fair & mutually beneficial manner. For best results.
Alternative Dispute Resolution Course and Conflict Resolution
For government tender audits, the usual requirement is that you’ll need at least 2 people from your organisation to attend. We recommend 3-4 and we can deliver the ADR and/or conflict resolution courses on site or virtually. You know the way mandatory training is sometimes akin to a dentist visit. We’re delivering at a much higher level and the facilitators are gifted so you’ll really enjoy the training. We even guarantee the feedback score results.
Why ADR Training Matters
- Faster and cheaper than litigation.
- Required for many government tenders.
- Builds collaboration and reduces workplace disputes.
According to Safe Work Australia, workplace conflict costs Australian businesses over $10.9 billion annually in lost productivity and absenteeism.
Frequently Asked Questions
Q: Who should attend an Alternative Dispute Resolution Training course?
A: HR professionals, managers, team leaders, and employees involved in workplace disputes benefit most from ADR training.
Q: Is this ADR training available in Sydney, Melbourne, and Brisbane?
A: Yes, our Alternative Dispute Resolution Training is delivered nationwide, including Sydney, Melbourne, Brisbane, and regional areas, with virtual options available.
Q: How is ADR training different from conflict resolution training?
A: ADR training covers formal processes such as mediation, arbitration, and conciliation, while conflict resolution training is more focused on everyday workplace disagreements.
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Key Learning Outcomes
Key Course Content:
- Understand the various forms of Alternative Dispute Resolution (ADR), including arbitration, mediation, collaborative law, and early neutral evaluation
- Learn the pros and cons of ADR compared to litigation
- Learn the roles of the different organisations in the ADR
- Learn to identify appropriate ADR practitioners and how to select the best process for a particular dispute resolution
- Understand the role of the mediator, negotiator, arbitrator, evaluator, and other related roles in ADR
- Explore strategies for effective negotiation and mediation of disputes
- Recognise the importance of effective communication and the use of conflict management techniques in ADR
- Identify your negotiation style
- Positional bargaining techniques
Course Description
Target Audience:
The course can be tailored for the specific cohort whether it be the leadership team, another group of managers/team leaders or employees.Duration:
This course is available as a 1-day course or a truncated 1/2-day course.Delivery:
This course can be delivered both in-person or virtually. For virtual delivery, we can use our virtual platforms or your organisations.Group Size:
We recommend a group size of 4-10 people.

Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Alternative Dispute Resolution Training (ADR) Course – Delivered Across Australia is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Alternative Dispute Resolution Training (ADR) Course – Delivered Across Australia and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.