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A Trusted Learning And Development Advisor
Senior Managers
Workplace Conflict Resolution Training
- Rid your organisation of the number one cause of workplace conflict – role ambiguity
- Focus on the root cause rather than addressing symptomatic responses.
- Build rapport with opposition thinking styles.
- Critique a 5-step conflict resolution plan.
Ideas Generating
- Extract valuable ideas from your team.
- Practise using modern ideas generating tools
- Use time management techniques to speed up the processes.
- Build a positive organisational culture that fosters employee input
Stress Management
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult people
- Utilise time management skills to get past chaos management
- Pursue positive thoughts rather than dwelling on faults
Delivering a Better Product and Service
- Adopt a more flexible approach to customer requests
- Deliver better outcomes through better questioning skills
- Meet customer expectations
- Reward and recognise behavioural and performance targets.
Excel your People
- Determine your skills gaps
- Develop learning objectives
- Develop your leadership capacity
- Empower your people to deliver.
Communication is key
- Understand different personality styles and how to match your communication style
- How communication diffuses angst in logistics
- Learn to use NLP techniques
- Understand the benefits of ‘actively listening’ and ‘questioning’ skills.
Keeping Your People In The Picture
- Understand different personality styles and how to match your communication style
- How communication diffuses angst in logistics
- Learn to use NLP techniques
- Understand the benefits of ‘actively listening’ and ‘questioning’ skills.
Decision Making Training Course
- Demonstrate the AI problem solving tool
- Anticipate expectations of your customers
- Discuss problem solving tools that are currently being used within logistics
- Remove recurring problems.
Employee Engagement Training Course
- Understand the importance of strategy, culture and values within logistics
- Learn about the link between valuing employees and customers, and higher organisational performance
- Why do organisations embrace employee engagement scores
- Administer a balance that supports employee values.
Confronting Middlers Training
- Refocus and motivate underachieving employees
- Stretch performance expectations
- Address the hindering behaviours of Middlers and promote productivity
- Build rapport and trust.
Being Flexible in Government
- Turning a big ship isn’t easy
- Change management
- Why is flexibility in government important?
- Getting started.
Decision Making Training Course
- Demonstrate the AI problem solving tool
- Anticipate expectations of your clients
- Build an accurate objective opinion and deflect your conditioning
- Track down information that is the most meaningful, practical and purposeful.
