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Workplace Tolerance Training Course
  • Build diversity strategies into your firm
  • Embed empowerment to all employees and team members.
  • Understand social, cultural and religious beliefs in the workplace.
  • Develop key leadership behaviours which support team and individual development
Modern workplace skills for the legal environment
  • Networking Skills
  • Interpret a client’s future needs, unstated needs and expectations
  • Remove a blame culture that stifles innovation
  • Building relationships with clients
Critical Conversations
  • Identify your style under stressful situations within health
  • Feel comfortable working through uncomfortable things
  • Practise the skill of listening to understand rather than convince
  • Feel more confident in initiating vital conversations with patients and carers.
Think Thoughts Through
  • Anticipate and accurately predict the impact of policies and procedures on customers and the community
  • Understand how matching and mismatching impacts our thinking styles
  • Be prepared to take mitigated risks and accept ‘bad ideas’
  • De-clutter the mind and regain perspective and context.
Emotional Intelligence in Government
  • Learn to utilise effective emotional intelligence
  • IQ and EQ
  • Building relationships with the community
  • Use context connectivity tools.
Critical Conversations
  • Identify your style under stressful situations within government
  • Feel comfortable working through uncomfortable things
  • Use critical conversation tools to improve feedback, emotions, performance, relationships and motivation.
  • Feel more confident in initiating vital conversations.
Thinking like a Patient
  • Anticipate and accurately predict the impact of policies and procedures on patients, carers and other health staff
  • Patient thinking styles
  • Motivations of carers
  • De-clutter the mind and regain perspective and context.
Positive Customer Experiences
  • Build rapport with patients and carers
  • Blueprint your existing patient experience
  • Manage patient expectations professionally and practically
  • Appreciate the patient’s perspective and experience.
Dealing with Difficult People
  • Develop tools to deal with difficult patients
  • Respond rather than react
  • Become familiar with the motivations of difficult patients and staff
  • Set behavioural boundaries.
Employee Engagement Training
  • Understand the importance of strategy, culture and values within health
  • Learn about the link between valuing health staff and professionals, and higher organisational performance
  • Why do organisations embrace employee engagement scores
  • Administer a balance that supports employee values.

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