Others
Workplace Tolerance Training Course
- Build diversity strategies into your firm
- Embed empowerment to all employees and team members.
- Understand social, cultural and religious beliefs in the workplace.
- Develop key leadership behaviours which support team and individual development
Modern workplace skills for the legal environment
- Networking Skills
- Interpret a client’s future needs, unstated needs and expectations
- Remove a blame culture that stifles innovation
- Building relationships with clients
Critical Conversations
- Identify your style under stressful situations within health
- Feel comfortable working through uncomfortable things
- Practise the skill of listening to understand rather than convince
- Feel more confident in initiating vital conversations with patients and carers.
Think Thoughts Through
- Anticipate and accurately predict the impact of policies and procedures on customers and the community
- Understand how matching and mismatching impacts our thinking styles
- Be prepared to take mitigated risks and accept ‘bad ideas’
- De-clutter the mind and regain perspective and context.
Emotional Intelligence in Government
- Learn to utilise effective emotional intelligence
- IQ and EQ
- Building relationships with the community
- Use context connectivity tools.
Critical Conversations
- Identify your style under stressful situations within government
- Feel comfortable working through uncomfortable things
- Use critical conversation tools to improve feedback, emotions, performance, relationships and motivation.
- Feel more confident in initiating vital conversations.
Thinking like a Patient
- Anticipate and accurately predict the impact of policies and procedures on patients, carers and other health staff
- Patient thinking styles
- Motivations of carers
- De-clutter the mind and regain perspective and context.
Positive Customer Experiences
- Build rapport with patients and carers
- Blueprint your existing patient experience
- Manage patient expectations professionally and practically
- Appreciate the patient’s perspective and experience.
Dealing with Difficult People
- Develop tools to deal with difficult patients
- Respond rather than react
- Become familiar with the motivations of difficult patients and staff
- Set behavioural boundaries.
Employee Engagement Training
- Understand the importance of strategy, culture and values within health
- Learn about the link between valuing health staff and professionals, and higher organisational performance
- Why do organisations embrace employee engagement scores
- Administer a balance that supports employee values.