Currently Empty: $0.00
A Trusted Learning And Development Advisor
Others
Employee Engagement Training Course
- Understand the importance of strategy, culture and values in retail
- Learn about the link between valuing your staff, and higher organisational performance
- Why do organisations embrace employee engagement scores
- Administer a balance that supports employee values
Employee Recognition Training
- Motivate and engage employees and teams
- Learn to deal with poor performance and poor attitude
- Align rewards with values, behaviours and objectives
- Practice active listening and questioning skills.
G3 Interpersonal Skills For 3 Different Generations
- Learn to influence and communicate efficiently across Gen Y, Gen X and Baby Boomer age groups
- Understand the motivations and drives of different generations.
- Understand different personality styles and how to match your communication style.
- Turn difficult clients into opportunities for the organisation
Stress Management
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult people
- Utilise time management skills to get past chaos management
- Pursue positive thoughts rather than dwelling on faults
Emotional Intelligence Course
- Understand the concept and dynamics of EI
- Resolve situations of potential workplace conflict
- Implement CRM Strategies to develop long term relationships
- Create a positive and productive organisational culture.
Advanced Negotiating Skills
- Hone existing negotiating skills with higher sophistication and success
- Discuss the power of collaborative negotiating styles.
- Understand how to dismiss opposition ideas without causing offence
Goal Setting
- Understand the meaning and importance of ‘Goal Setting’.
- Create SMART goals
- Formulate clear and precise goals to achieve what you want
- Use time management techniques to achieve your goals on time.
Managing Uncertainty At The Workplace
- Understand the concept and dynamics of EI
- Using EI to build relationships with clients
- Building rapport when its difficult
- Clients value relationships? Y/N.
Time management training
- Plan and prioritise keys tasks in mining
- Use effective delegation techniques at the workplace.
- Set and complete personal and departmental goals
- Manage daily interruptions in the form of phone, email or drop-in visitors
Keeping a Positive Demeanour
- Build rapport with your people
- Blueprint the employee experience
- Manage mining expectations
- The benefits of being positive
Sizing Up People Successfully
- Understand interpretation and learning styles
- Learn to use active listening and questioning skills
- Gain clarity and context quickly
- Interpret what drives people
Workplace Conflict Resolution Training
- Rid your organisation of the number one cause of workplace conflict – role ambiguity
- Focus on the root cause rather than addressing symptomatic responses.
- Build rapport with opposition thinking styles.
- Critique a 5-step conflict resolution plan
