What type of learning do you conduct?

We conduct a wide range of non-technical training in areas such as Client Management, Sales Skills, Cultural Diversity, Problem Solving, Conflict Resolution, Time Management, etc.

Are you a training broker?

We've mixed the best parts of a training broker to give you a seamless service delivery with subject experts, learning programs, and more. You have access to every imaginable non-technical learning program. You only have to deal with one point of contact. We manage multiple projects simultaneously, providing flexibility for your learning needs.

What is the duration of the learning programs that you offer?

The duration of our programs depends on the client's requirement. A learning program can be as short as 90 minutes or a package that lasts over 12 months.

What levels within the organisation can you organise learning for?

We provide learning solutions for people working at different levels within the organisation, including Entry Level Staff, Team Leaders, Supervisors, Middle Management, Senior Management, and CEOs.

What are the post-program services that you provide to your clients?

We provide a post-program evaluation based on written feedback from participants. A feedback report can be provided to the client if requested. We also offer a program measurement service and provide continuous support through networking opportunities and learning activities like breakfasts and newsletters.

How do you measure the impact of your learning on our organisation?

We use a variety of professional development measurement tools, such as ROI measurement, evidence of behavioral change, and predictive measurement of training programs. You can contact our measurement consultant for more information.

As a trainer, facilitator, and/or instructional designer, can I gain entry into your network?

It is very difficult to join our network. 99% of applications from subject experts are rejected due to our stringent quality auditing process. If you are interested in joining, contact us for more information.

How can you guarantee the quality of your programs and subject experts?

We provide a superior service guarantee. All our trainers and subject experts must meet strict auditing and quality control guidelines.

Do you provide a service guarantee to your clients?

Yes, our superior service guarantee ensures excellent service at every stage of the training process. If our standards are not met, we provide a full and satisfactory service recovery.

Do you contribute to any social causes?

Yes, 5% of our profit is donated to charity, with our preferred charity being The Christina Nobel Children's Foundation.

Do you organise learning in all parts of Australia and overseas?

Yes, we offer learning anywhere in Australia and overseas.

What is the turnaround time for learning enquiries?

We respond to all learning enquiries within 24 hours, providing confirmation of our ability to meet your learning needs.

How do you invoice your clients?

Clients are invoiced by Preferred Training Networks, and we subsequently pay our network of subject experts.

Middle Manager Archives | Page 3 of 3 | Preferred Training Networks

Lean Thinking Styles to Reduce Waste and Gain Productivity

Deliver a behavioral change to improve quality using Lean thinking techniques
Address uneven work flow
Deal with and resolve complaints
Apply crisis management and remove chaos

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Stress Management

Identify the causes and symptoms of stress
Discuss the stressors of dealing with difficult patients
Utilise time management skills to get past chaos management
Pursue positive thoughts rather than dwelling on faults.

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Customer Experiences

Learn to effectively set and manage customer expectations
Identify what the customer sees, hears and senses.
Discuss the synergy of customer service and experience.
Focus on customer experiences.

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Mindfulness at Work

What is mindfulness
What are the benefits for you and your department
A couple of mindfulness practices
How to make time for mindfulness.

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Time Management Training Course

Learn to plan more effectively and be in control of daily activities
Use effective delegation techniques at the workplace.
Set and complete personal and departmental goals
Manage daily interruptions in the form of phone, email or drop-in visitors.

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Decision Making Training Course

Demonstrate the AI problem solving tool
Identify recurring problems
Discuss problem solving tools that are currently being used
Practise different problem solving tools.

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Keeping Your People In The Picture

Remove role ambiguity.
Keep health staff focused and motivated.
Ensure your patients feel secure.
Use proven risk reduction tools to streamline external communications

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Directing Others

Set clear and reasonable expectations.
Use directive language towards patients and allied health professionals that is unambiguous
Keep people engaged and motivated.
Negotiate when appropriate.

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Distributing the Workload

Discuss ways to increase capacity and capability
Use time management techniques to tackle bigger projects
Create a knowledge sharing culture within health
Master the art of delegating in a health environment

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Middle Manager

Lean Thinking Styles to Reduce Waste and Gain Productivity

Stress Management

Customer Experiences

Mindfulness at Work

Time Management Training Course

Decision Making Training Course

Keeping Your People In The Picture

Directing Others

Distributing the Workload

Get Instant Quote in just 5 Clicks!

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