Admin

Mindfull Matters
  • What is mindfulness
  • What are the benefits for admin personnel
  • A couple of mindfulness practices
  • How to make time for mindfulness.
Taming the Email Tiger
  • Email etiquette
  • Writing an email
  • Resisting social media writing habits
  • Taming the email tiger
Meeting Client Expectations
  • Understand client expectations
  • Listen to client briefs
  • Reset unrealistic expectations
  • Meet deadlines
Mindfulness For Admin within Professional Services
  • What is mindfulness
  • What are the benefits for admin personnel
  • A couple of mindfulness practices
  • How to make time for mindfulness.
Dealing With Challenging Situations
  • Identify and address root causes of challenging situations
  • Substitute vocabulary that may aggravate the situation
  • Use reflective listening to gain an understanding of the situation.
  • Successfully manage the reactions of yourself and others
Time Management Skills for Administration Teams
  • Learn to plan more effectively and be in control of daily activities
  • Managing multiple requests from partners
  • Juggling tasks to meet deadlines
  • Manage daily interruptions in the form of phone, email or drop-in visitors.
Writing Skills for Professional Services
  • Expectations of writing
  • Email etiquette
  • Writing for internal clients
  • Communicating clearly.
Email Writing Skills Training and Etiquette
  • Email etiquette
  • Writing an email
  • Resisting social media writing habits
  • Taming the email tiger.
Time Management
  • Learn to plan more effectively and be in control of daily activities
  • Managing multiple requests from partners
  • Juggling tasks to meet deadlines
  • Manage daily interruptions in the form of phone, email or drop-in visitors.
Mindfulness for Admin
  • What is mindfulness
  • What are the benefits for admin personnel
  • A couple of mindfulness practices
  • How to make time for mindfulness.
Key Writing Skills for a Legal Environment
  • Expectations of writing
  • Email etiquette
  • Writing for internal clients
  • Communicating clearly.
Interpersonal Skills Course
  • Discover vocal techniques to be more authoritative with customers
  • Tailor your communication style
  • Develop writing skills (including email)
  • Understand behavioural styles of the community.

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