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A Trusted Learning And Development Advisor
Admin
Dealing With Challenging Situations
- Identify and address root causes of challenging situations
- Substitute vocabulary that may aggravate the situation
- Use reflective listening to gain an understanding of the situation.
- Successfully manage the reactions of yourself and others.
Writing Skills
- Use effective communication techniques to empower others
- Build rapport to generate trust and manage resistance
- Address poor performance before it spirals
- Develop empowerment and problem solving behaviours.
Mindfulness for Admin
- What is mindfulness
- What are the benefits for admin personnel
- A couple of mindfulness practices
- How to make time for mindfulness.
Time Management Skills for Administration Teams
- Plan and prioritise tasks
- Use your diary effectively
- Mange email
- How to communicate that you’re busy without causing annoyance
Stress Management
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult people
- Utilise time management skills to get past chaos management
- Pursue positive thoughts rather than dwelling on faults.
Email Writing Skills Training and Etiquette
- Recognise and remove the 4 biggest email errors.
- Use powerful active verbs instead of passive verbs.
- Calibrate an email style guide and learn the 7 signs of email excellence.
- Keep your mining jargon easy to read
Listening And Being Fair
- Learn to utilise effective emotional intelligence
- Communicate fairness parameters and be intuitive
- Explain decisions using NLP communication techniques
- Listen to mining feedback without forming judgement.
Lean Thinking Styles to Reduce Waste and Gain Productivity
- Deliver a behavioural change to improve quality using Lean thinking techniques
- Address uneven work flow
- Deal with and resolve customer complaints
- Reduce waste in mining.
Telephone Skills Training Course
- Address poor phone behaviors
- Build rapport using the phone
- Respond to challenges rather than react.
Workplace Conflict Resolution Training
- Rid your organization of the number one cause of workplace conflict – role ambiguity
- Focus on the root cause rather than addressing symptomatic responses.
- Build rapport with opposition thinking styles.
- Critique a 5-step conflict resolution plan.
Managing Email
- Email etiquette
- Writing an email
- Resisting social media writing habits
- Taming the email tiger.
Being Accountable
- Create a sense of purpose through goal setting
- Boost subtractor engagement levels
- Taking responsibility
- Eradicate negative performance.
