Emergency Services Courses

Mad, Bad, Sad, Tears, Abuse and Threats

Working in organisations means you’ll be confronted with highly emotional customers and colleagues. Mad, Bad, Sad, Tears, Abuse and Threats are some of the behaviours you’ll encounter. This niche course was designed for employees by an organisational psychologist to give you tools to deal with these unwelcome behaviours.

Dealing with Emotional People

This program is designed to equip participants to effectively deal with people facing difficult situations. Through an experiential learning process participants will be guided through a journey of understanding, as well as specific skill development in the areas of reflective listening, rapport building, developing self awareness, assertiveness and delighting in diversity. Participants will leave with a greater understanding of how their performance and behaviour can make a huge difference to people in tough situations.

Dealing with Aggressive People

This course was designed by an organisational psychologist to keep you grounded when facing aggressive people. The course will equip you to defuse confronting situations, de-escalate situations and remain safe when confronted by aggressive people.

De-escalating Conflict

The ability to de-escalate conflicts is not just essential for customer services roles; it’s also incredibly valuable for interpersonal workplace relationships and office management. Safely de-escalating a conflict could be the difference between a positive outcome and something as bad as an injury or lawsuit.

Minimise your workplace risks by investing in emergency services training with Preferred Training Networks.