Frontline

Writing Skills
  • The necessity of good writing skills
  • Managing email
  • Check for understanding
  • Eliminate recurring writing errors
Mindfulness at Work
  • What is mindfulness
  • What are the benefits within a legal environment
  • A couple of mindfulness practices
  • How to make time for mindfulness.
Stress Management
  • Identify the causes and symptoms of stress
  • Discuss the stressors of dealing with difficult customers and employees
  • Utilise time management skills to get past chaos management
  • Pursue positive thoughts rather than dwelling on faults.
Time Management Skills for Frontline Personnel
  • Learn to plan more effectively and be in control of daily activities
  • Managing multiple requests from partners
  • Juggling tasks to meet deadlines
  • Manage daily interruptions in the form of phone, email or drop-in visitors.

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