Frontline
Writing Skills
- The necessity of good writing skills
- Managing email
- Check for understanding
- Eliminate recurring writing errors
Mindfulness at Work
- What is mindfulness
- What are the benefits within a legal environment
- A couple of mindfulness practices
- How to make time for mindfulness.
Stress Management
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult customers and employees
- Utilise time management skills to get past chaos management
- Pursue positive thoughts rather than dwelling on faults.
Time Management Skills for Frontline Personnel
- Learn to plan more effectively and be in control of daily activities
- Managing multiple requests from partners
- Juggling tasks to meet deadlines
- Manage daily interruptions in the form of phone, email or drop-in visitors.