Coaching – The GROW Model

In a previous blog we discussed how a manager can use coaching as a strategy for staff development and performance improvement. Today we will be discussing the GROW model of coaching, a simple yet effective framework for workplace coaching. The GROW model outlines four key areas of the coaching conversation… Goals Reality Options Wrap Up […]

Inviting and Receiving Feedback, Graciously!

At some point in your career, and even your personal life, you will receive feedback. Most people are very happy to receive feedback as long as it is positive. The challenge is receiving negative and critical feedback. It is important to understand that negative feedback, if delivered appropriately, provides us with a powerful development and […]

Giving Better Feedback! Tips and Tricks

Everyone likes to hear that they are doing a good job! Positive feedback delivered in a constructive manner can invoke feelings of pride, confidence and a sense of a job well done both for the employee and the manager. Employees who feel positive are more likely to continue to demonstrate the behaviours for which they […]

Simplicity and Complexity

Don’t you love people who are always telling you how complex things are! The same applies to organisations. Why do some organisations make things far more difficult and complex than they need to be? Think about how the check in procedure for most airlines. This is a complex process, passengers need to be checked in, […]

Managing Up

I talk with a lot of people about their work, their organisations and their manager. I am always intrigued and even surprised at the number of people who don’t know what I am talking about when I ask them about managing up. Why I am surprised? I am surprised because in my experience managing up […]


Today’s manager is expected to achieve targets and outcomes as well as ensuring their staff are aligned to the organsiational strategy and vision. Furthermore, managers are also expected to develop their staff, nurture talent and manager performance. For many managers the temptation is to focus on the doing part of their roles, the day to […]

Managing Anger

I grew up in a family where we were not allowed to get angry! I know this sounds all very trivial compared to the horrors that confronted others in their childhood but the point is that the strong limitations I had placed on anger as a child have haunted me into my adult working life. […]


Perhaps one of the most underrated management skills is delegating. The ability to succinctly and clearly delegate work will make you far more effective in the workplace. People mistake delegation for simply telling people what to do. Delegation, by its definition, implies some level of authority or representation- so when you are delegating you are […]

Change Management

Managing change is always going to be an issue for organisations. Whether it’s a restructure, a merger, a technology update, a new initiative or even a new CEO, organisations constantly face some form of change. The challenge is to firstly accept the need for change and secondly, successfully navigate change. Unfortunately, organisations often manage change […]