Graduates

Performance Management And Bullying Awareness
  • Address poor performance before it spirals and set boundaries.
  • Be alert to what behaviours may be perceived as bullying by different personality types.
  • Gain the skills to have courageous conversations with reports; peers and managers.
  • Develop rapport which generates trust and manages resistance
Influencing And Persuasion Techniques
  • Create individual action plans to develop individual persuasive techniques
  • Understand opposition thinking styles
  • Discuss the importance of congruency in influencing others
  • Use active listening and questioning to unearth critical information
Mindfull Matters
  • What is mindfulness
  • What are the benefits for admin personnel
  • A couple of mindfulness practices
  • How to make time for mindfulness.
Stress Management
  • Identify the causes and symptoms of stress
  • Discuss the stressors of dealing with difficult clients and professionals
  • Utilise time management skills to get past chaos management
  • Pursue positive thoughts rather than dwelling on faults.
Finding Your Feet in Professional Services
  • Expectations management
  • Respónd rather than react
  • Understand how to communicate by using NLP
  • Juggling tasks every day to meet deadlines.
Career Management
  • Whats your plan
  • Career management 101.
  • Create a culture of information sharing and openness.
  • Working with partners in partnership.
Managing Client Expectations
  • Understand and achieve expectations in your organisation
  • Use effective communication skills and apply active listening
  • Reset unrealistic expectations
  • Deal with a culture of entitlement.

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