Graduates
Performance Management And Bullying Awareness
- Address poor performance before it spirals and set boundaries.
- Be alert to what behaviours may be perceived as bullying by different personality types.
- Gain the skills to have courageous conversations with reports; peers and managers.
- Develop rapport which generates trust and manages resistance
Influencing And Persuasion Techniques
- Create individual action plans to develop individual persuasive techniques
- Understand opposition thinking styles
- Discuss the importance of congruency in influencing others
- Use active listening and questioning to unearth critical information
Mindfull Matters
- What is mindfulness
- What are the benefits for admin personnel
- A couple of mindfulness practices
- How to make time for mindfulness.
Stress Management
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult clients and professionals
- Utilise time management skills to get past chaos management
- Pursue positive thoughts rather than dwelling on faults.
Finding Your Feet in Professional Services
- Expectations management
- Respónd rather than react
- Understand how to communicate by using NLP
- Juggling tasks every day to meet deadlines.
Career Management
- Whats your plan
- Career management 101.
- Create a culture of information sharing and openness.
- Working with partners in partnership.
Managing Client Expectations
- Understand and achieve expectations in your organisation
- Use effective communication skills and apply active listening
- Reset unrealistic expectations
- Deal with a culture of entitlement.