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A Trusted Learning And Development Advisor
Micro Learning Courses
Australia’s First Referred Learning Network
About Preferred Training Networks
Preferred Training Networks is a national training company with 6 offices in Australia
This is our essentials series of Micro Learning. Browse through the sessions below. Each session can be delivered in person or virtually in 60–90 mins. We prefer face-to-face delivery and there are no travel or accommodation expenses in the capital cities of Australia. More than 70kms from these locations and we’ll try very hard to minimise any travel/accom costs.
OK, here’s the essentials micro learning suite of courses. As the sessions are 60–90 mins it means you can invite bigger audiences.
OK, here’s the essentials micro learning suite of courses. As the sessions are 60–90 mins it means you can invite bigger audiences.
Time Management Essentials
Kick distractions aside and reclaim control of your day. Learn simple techniques to prioritise what matters, work smarter (not harder), and maintain your edge without running on empty. Don’t spend every day putting out spot fires. It’s exhausting.Course Content:
- Set and protect your top priorities
- Craft a day that flows, not overwhelms
- Push back on interruptions with calm clarity
- Discover delegation skills to ease your load
- Preserve your prime energy spots for rigor
Project Management Essentials
Stop sacrificing action for endless planning. Learn how to scope, plan, execute, and wrap up projects with results in sight, not just in theory. It’s about getting things done efficiently and clearly.Course Content:
- Define scope, deliverables, and success criteria
- Map out timelines and team roles
- Adapt on the fly with practical tools
- PERT and CPM
- Capture lessons and close confidently
Dealing with Difficult People Essentials
Let’s face it, everyone plays hard to handle sometimes. This quick-hit session gives you straightforward strategies to stay composed, communicate clearly, and turn tense encounters into constructive outcomes.Course Content:
- Spot common triggers and difficult behaviours
- Ground yourself in composure and readiness
- Listen with empathy and clarity
- Speak assertively, not aggressively
- Set behavioural boundaries
Customer Service Essentials
Great customer service is more than polite words. It’s about building trust, reading the customer, and making every interaction genuine. Organisations nearly always overrate their customer service skills. Don’t rely on always having customers. And even if you have fenced-in customers, do you really want all those complaints?Course Content:
- Tune in to underlying customer needs
- Respond with both empathy and competence
- Navigate complaints without defensiveness
- Build loyalty through consistent service recovery
- Reinforce brand trust in every exchange
Conflict Resolution Essentials
Conflict doesn’t have to mean unpleasantness. With simple, structured approaches, this module helps you turn tension into teamwork and misunderstandings into meaningful collaboration. It’s a bit of a dance, but practice makes perfect. Otherwise, your two left feet keep making the same mistakes.Course Content:
- Recognise early signs of workplace friction
- Match your approach to different conflict styles
- Guide conversations to mutual understanding
- Kilman model
- Transform conflict into creative solutions
Leadership Essentials
Strong leaders don’t just direct, they inspire. Learn how to lead your team through clarity, consistency, and shared purpose. Think of the wonderful leaders you’ve met in your career. Then think of the poor leaders. Who do you want to be?Course Content:
- Define your leadership purpose with intention
- Communicate like a leader
- Empower your team through trust and support
- Offer clear, candid feedback
- Lead by example, not just directive
Emotional Intelligence Essentials
Want to connect better at work? It’s not about softness, it’s about savvy. This module helps you understand emotional drivers so you can choose to respond with impact. Emotional intelligence is a gift that keeps giving and can be continuously nurtured.Course Content:
- Decode the building blocks of EI (Goleman)
- Notice your emotional triggers before they hijack you
- Show empathy in meaningful ways
- Adapt your communication style smartly
- Use emotional cues to guide conversations
Communication Skills Essentials
Clear message, strong impact. Learn how to listen for real understanding, choose words that land, and avoid the pitfalls of jargon or misfire. How many organisational disasters occur because of miscommunications? Answer: “Too Many.” And your lazy people thrive on poor communications. They can dodge tasks with ease.Course Content:
- Tailor your message to your listener
- Listen to understand, not reply
- Use tone, pace and body language with purpose
- Ask open questions that drive clarity
- Avoid miscommunication traps
Team Building Essentials
Team chemistry doesn’t happen by default. Strong teams have strong foundations. Too many teams in Australia quarrel and bicker. The team is bigger than the individual, but there’s often too much pandering to the person or people who are tearing the team apart.
Course Content:
- Clarify team roles and strengths
- Foster a culture of trust and collective purpose
- Surface friction and resolve it early
- Align around shared goals and contributions
- Use recognition to fuel momentum
Change Management Essentials
Change isn’t a problem, it’s the reaction to change that causes problems. We can’t go back to the horse and cart. Gain the practical skills to lead transitions, manage resistance, and guide your team through change with purpose and agility.Course Content:
- Navigate the emotional landscape of change
- Plan and communicate with clarity
- Scott and Jaffe change model
- Anticipate pushback and respond constructively
- Sustain momentum post-rollout
Workplace Resilience Essentials
Tough times don’t last forever. But resilient people help us push through. Learn how to manage stress, keep perspective, and bounce back stronger than ever.Course Content:
- Spot early signs of burnout in self and others
- Deploy healthy coping tools in the moment
- Lean on your support network wisely
- Reframe setbacks positively
- Create personal routines for resilience
Negotiation Skills Essentials
Negotiation isn’t a tug-of-war, it’s a structured conversation. This module gives you practical strategies that help everyone feel heard and get to an agreed outcome. This session has an excellent negotiation exercise that gives everyone a chance to practise. The outcomes are often very different to expectations.Course Content:
- Prepare with clarity and purpose
- Build rapport before bargaining
- Identify win-win opportunities
- Use influence and not pressure
- Close agreements with confidence
- Document the outcome
Presentation Skills Essentials
If you can’t hold attention, you lose your message. Learn how to open strong, use visuals with intent, and leave your audience remembering what matters.Course Content:
- Clarify your presentation’s purpose and structure
- Engage your audience from the first slide (or word)
- Leverage body language and tone for presence
- Dividing the orange
- End on a memorable, actionable note
Coaching & Feedback Essentials
Coaching isn’t about having all the answers, it’s about asking better questions. This session helps you guide conversations that develop others, not direct them.Course Content:
- Use listening and open questions to guide discovery
- Discover the GROW model
- Challenge gently, hold people accountable
- Balance encouragement with constructive feedback
- Foster ongoing growth through dialogue
Problem-Solving Essentials
Solve smarter, not harder. Whether you’re stuck or just stuck-for-time, this module walks you through breaking down a problem, generating ideas, and picking a solution that makes sense.Course Content:
- Define the problem clearly and simply
- Gather relevant insights efficiently
- Brainstorm without judgment
- Evaluate options with clear criteria
- Act decisively and review outcomes for future learning
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