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A Trusted Learning And Development Advisor
Admin
Dealing with Difficult Members of the Community
- Anticipate and accurately predict the impact of policies and procedures on customers and the community
- Develop a plan to deal with the really difficult people that want to push through their agenda at whatever cost
- Be prepared to take mitigated risks and accept ‘bad ideas’
- De-clutter the mind and regain perspective and context.
Dealing with People in Emotional Situations
- Communicate with empathy.
- Communicate effectively with medical professionals with key listening and questioning skills.
- Practise active listening techniques.
- Understand the motivations and values of patients and carers
Interpersonal Skills
- Discover vocal techniques to be more authoritative with allied health professionals
- Remove ambiguity from patient instructions
- Compose short sharp sentences instead of prose to get your message across to patients
- Understand motivational styles and behavioural cohort styles..
