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A one size fits all approach to building relationships is ineffective. Learn how emotional intelligence (EI) can give you valuable insights to understand how other people tick.

Can your EI really effect your relationship building skills? Research has shown that EI effects team building, leadership skills and communication skills. This program shows you ways to enhance your EI competencies and build much stronger relationships.

Action Plan

  1. Understanding the concept and dynamics of EI
  2. Learning the basics 3 models of EI- Trait, Mixed and Ability-Based
  3. Understanding the correlation between emotional intelligence & relationship building
  4. Analysing the effect of your EI in influencing employees and clients
  5. Using your EI to negotiate and communicate in interpersonal relationships
  6. Avoiding negative feelings and adopting a positive thought process
  7. Self control and change management
  8. Managing emotions to enhance your workplace productivity

Key learning outcomes

The Emotional Intelligence & Relationship Building program will give participants the skills to:

  • Add value to their clients
  • Implement CRM Strategies to develop long term relationships
  • Use EI to be an outstanding coach and leader
  • Manage their EI to enhance their performance levels
  • Develop strategies to cope with divergence
  • Break down the communication silos
  • Resolve situations of potential workplace conflict
  • Establish a culture of continuously looking at ways to build relationships with key stakeholders
  • Create a positive and productive organisational culture

Would you like to attend this program?

  • For maximum effectiveness, this program is best conducted as an in-house program.
  • Ideal group size: 4 - 12 participants.
  • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: This program can be adapted to meet your requirements.
  • Cost: Price on request.
  • Target Audience: Employees, Supervisors, Middle Managers or Senior Managers

If you would like more information on this training program, please contact: Melinda Kavanagh - Marketing Manager 03 9805 8000 or visit our website today.