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Are you dealing with aggressive people at your workplace? See how Preferred Training Networks can help you!

This program helps participants to conduct a fast and personal safety audit when facing aggressive people. They will be able to quickly distinguish the type of aggression. They will also have a tool box of strategies available to manage the aggressive behaviour. Aggressive people in the workplace and outside the workplace pose enormous physical and emotional risks to your people. Heavy fines can be imposed on your organisation if you cannot provide evidence that you are managing this risk. This unique program gives your people the tools to strategically deal with aggressive people. Learn world's best practices to manage aggressive people and conduct an environment safety audit.

Action Plan

Be more intuitive and assertive. Identify the type of aggressive behaviour. How to challenge assertive behaviours. Conduct an immediate personal safety audit. Practice transactional analysis techniques. Understand how interruption techniques can be used to keep parties focused. Understand how to position strategic withdrawals. Use rescheduling as a tool. Search for easy concessions that are of high value to other parties. Set behavioural parameters. Reframe assertive behaviour to reduce anxiety and flashbacks.


Here are some questions you might be asking yourself?

How do I manage aggressive people? What are the signs of aggressive people? What can I do to lower levels of aggression at work? What are our protocols when dealing with drug and alcohol affected people?

Key learning outcomes

Your 'Dealing with aggressive people in volatile environments' program will give you the skills to:

  • Conduct an environment and personal safety audit.
  • Profile and label the type of aggressive behaviour.
  • Challenge behaviours.
  • Understand when to exit and halt an argument.
  • Make strategic withdrawals and change your tactics.
  • Learn to unwind after a confrontation.
  • Reframe negative experiences.
  • Remain positive even when the going gets tough.
  • Identify the different hats the aggrieved party is wearing.
  • Rely on your intuitive abilities.
  • Rearrange negative vocabulary and body language.
  • Communicate more effectively with different cultures, generations and personalities.
  • Understand differences in people and 'value perceptions'.
  • Explain the importance of letting the aggrieved person save face.
  • Control your reactions and get past the need to defend or convey options.
  • Step back and re-evaluate the environment.
  • Evaluate struggle points and build knowledge management systems.

Would you like to attend this program?

  • For maximum effectiveness, this program is best conducted as an in-house program.
  • Ideal group size: 4 - 12 participants.
  • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: This program can be adapted to meet your requirements.
  • Cost: Price on request.
  • Target Audience: Employees, Supervisors and Managers.

If you would like more information on this training program, please contact: Melinda Kavanagh - Marketing Manager 03 9805 8000

Do you need help with body language training, managing meetings training or a speed reading course in Melbourne? Turn to Preferred Training Networks!



Dealing with Aggressive People Course 4.3 out of 5 based on 69 user ratings.