Are you dealing with aggressive people at your workplace? See how Preferred Training Networks can help you!
This program helps participants to conduct a fast and personal safety audit when facing aggressive people. They will be able to quickly distinguish the type of aggression. They will also have a tool box of strategies available to manage the aggressive behaviour. Aggressive people in the workplace and outside the workplace pose enormous physical and emotional risks to your people. Heavy fines can be imposed on your organisation if you cannot provide evidence that you are managing this risk. This unique program gives your people the tools to strategically deal with aggressive people. Learn world's best practices to manage aggressive people and conduct an environment safety audit.
Be more intuitive and assertive. Identify the type of aggressive behaviour. How to challenge assertive behaviours. Conduct an immediate personal safety audit. Practice transactional analysis techniques. Understand how interruption techniques can be used to keep parties focused. Understand how to position strategic withdrawals. Use rescheduling as a tool. Search for easy concessions that are of high value to other parties. Set behavioural parameters. Reframe assertive behaviour to reduce anxiety and flashbacks.
Here are some questions you might be asking yourself?
How do I manage aggressive people? What are the signs of aggressive people? What can I do to lower levels of aggression at work? What are our protocols when dealing with drug and alcohol affected people?
Key learning outcomes
Your 'Dealing with aggressive people in volatile environments' program will give you the skills to:
Would you like to attend this program?
If you would like more information on this training program, please contact: Melinda Kavanagh - Marketing Manager 03 9805 8000 Email:firstname.lastname@example.org