Dealing with Difficult Members of the Community

Dealing with Difficult Members of the Community

  • Anticipate and accurately predict the impact of policies and procedures on customers and the community
  • Develop a plan to deal with the really difficult people that want to push through their agenda at whatever cost
  • Be prepared to take mitigated risks and accept ‘bad ideas’
  • De-clutter the mind and regain perspective and context.

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