Fantastic, first ever we’ve run, and I’m impressed at how well the uptake and relevance was.
Volunteer Management Course
Get the best out of your volunteers – and build a more collaborative, purpose-driven organisation.
Volunteers are the backbone of many not-for-profits and community services, yet they’re often left feeling undervalued or disconnected from the broader mission. Our Volunteer Management Course is designed specifically for managers, coordinators, and team leaders who want to strengthen how they engage with, support, and retain volunteers.
Developed by an experienced organisational psychologist, this hands-on training addresses real-world challenges in volunteer management and provides practical tools to better communicate, motivate, and align volunteer contributions with strategic goals. Whether you’re overseeing a small team of helpers or managing a complex volunteer network, this course empowers you to lead with clarity and purpose.
We’ve successfully delivered this program for respected organisations like the Australian Red Cross, Vision Systems, World Vision, and the Brotherhood of St. Laurence — and we’d love to tailor the experience to meet your unique needs.
Participants also benefit from learning techniques covered in our Leadership Training and Communication Skills Courses, helping create a more cohesive, productive work environment across all levels.
Make a lasting impact — and make your volunteers feel truly valued — with a course that transforms how you lead.
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Key Learning Outcomes
Participants will learn to:
- Work more effectively with both paid and unpaid staff
- Connect with five generations of volunteers
- Align volunteer efforts with organisational goals
- Build motivation and engagement across diverse personalities
- Give and receive feedback without undermining confidence
- Recognise volunteer expectations and nurture long-term relationships
- Avoid micromanagement while still maintaining accountability
- Create inclusive environments where volunteers feel seen and supported
Course Description
Most not-for-profits (NFPs) and community services couldn’t thrive without the incredible contributions of their volunteers. The key to success lies in understanding how to manage volunteers effectively and respectfully.
Would it make a significant difference to your organisation if both paid and unpaid staff worked more collaboratively? Studies consistently show that volunteers often feel disconnected from the broader organisational vision. Many report feeling undervalued, isolated, and that their individual needs and motivators are not fully understood. Volunteers bring diverse expertise and life experience to their roles, yet frequently feel their contributions go unrecognised.
Our Volunteer Management Course was developed by an experienced organisational psychologist with over 16 years of work and research in the not-for-profit sector. This practical, research-driven course introduces proven strategies that deliver immediate impact.
Would you like your organisation to move beyond focusing on challenges and instead highlight your collective achievements? Engaged, appreciated, and well-supported volunteers are worth their weight in gold. With the right volunteer management in place, you’ll unlock the full potential of your team and move closer to your organisational goals—together.

Australia-wide training courses and workshops
At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Volunteer Management Course is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.
With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Volunteer Management Course and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.
Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.