Crisis Management Course

Crisis management workshops are in demand when things go wrong. Normally we get about a weeks notice when an organisation needs to run a crisis management training course on site.

A workplace crisis can strike at any time and in any number of ways. How you manage the crisis will determine whether it becomes a major setback for your organisation or a potential opportunity. We provide tailored crisis management courses to help your people get through the crisis. When a crisis occurs you need to follow a methodology, otherwise its just added chaos on top of the crisis. We also do a lot of workshops in the immediate aftermath when a crisis hits a community (storm fire drought floods)

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Key Learning Outcomes

Your Crisis Management program will give participants the skills to:

Understand the root cause of the crisis
Use key tools for managing a crisis
Report the crisis accurately in the beginning
Explain the type of crisis that exists
Predict any potential problems that could aggravate the crisis
Understand the importance of contingency planning
Analyse and interpret your action plan
Discuss the correlation between your crisis and risk management strategies
Apply the ARTR strategies for resolving the crisis
Ensure the effective flow of communication within the organisation for managing crisis
Plan periodic reviews of the operational process
Conduct Strategic Thinking and Lateral Thinking – the main foundations of a Crisis Management Plan
Develop effective and momentary decision-making skills
Build in knowledge loops for similar events

Course Description

Need For Crisis Management Course

There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every time a crisis occurs. Our expert crisis management course will help you and your team prepare for and manage the unexpected.

How good are your crisis management skills?

Ask yourself the following questions:

Can our people fix unexpected organisational problems?
Can our people make fast and correct decisions during a crisis?
Can our people read the signals of a potential crisis?
Can our people map out a problem which might be intertwined with the organisational processes?
Have our people got a proven platform to work from during a crisis?
Do we have a culture that acknowledges intuition and interpretation?
Do our people know the importance of risk management?
Do our people periodically review the operational processes?
Do our people set contingency plans?
Are our people aware of the different types of crisis that occur in organisations?
Do our people know what to say and what not to say?
Can our people think on their feet?
Do our people have allocated resources for managing a crisis?
Are our people aware of service recovery methodologies?
Do our people know how to effectively manage anxiety, body language and stress levels during a crisis?

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

Ideal group size: 4-12 participants.

Venue: For your convenience, you can choose to conduct this program at your organisation premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: This program can be adapted to meet your requirements.
Cost: Price on request.
Target Audience: Employees, supervisors, team leaders, senior managers or CEOs.

If you would like more information on this training program, please contact:

Deborah Dear – Marketing Manager
PH: 1300 323 752
Email: [email protected]

Whether you’re looking for help with time management, communication techniques, effective leadership skills, conflict resolution skills training, interpersonal or professional development courses or anything in between, we can help.

‘Crisis Management’ Program Outline

Module	Topics	Key Learning Outcomes
Module 1: Fundamentals of Crisis Management	Understanding Crisis Management	Defining crisis management and its importance in organisational resilience Identifying key elements of an effective crisis management plan Understanding the role of leadership in crisis response
	Developing a Crisis Response Team	Establishing roles and responsibilities within the crisis team Implementing effective training, drills, and refresher courses Conducting scenario-based crisis training to improve readiness
	Risk Management and Crisis Identification	Identifying and assessing risks that could lead to crises Using consequence tables to evaluate potential outcomes Implementing proactive risk management strategies to mitigate potential crises
Module 2: Effective Crisis Response Strategies	Executing Crisis Response Steps	Ensuring safety as the first priority during a crisis Implementing key crisis management actions Activating crisis response procedures when necessary
	Maintaining Flexibility in Crisis Situations	Adapting response strategies based on evolving circumstances Balancing standard operating procedures with real-time decision-making Recognising the importance of flexibility in incident control
	Incident Management and Control	Understanding the role of an incident manager in crisis situations Drawing insights from crisis management in aviation and medicine Overcoming barriers and human factor challenges in crisis response
Module 3: Decision Making Under Pressure	Psychological and Cognitive Factors in Crisis Situations	Understanding perception and the Ladder of Inference in crisis response Recognising emotional reactions such as amygdala hijack Strengthening decision-making skills under stress
	Cognitive Behavioural Loop and Decision-Making Models	Applying structured decision-making techniques Using problem-solving frameworks to analyse incidents Implementing best practices for making sound judgments in crises
Module 4: Communication and Interactive Crisis Skills	Responding to Conflict and Disagreement	Recognising different types of conflict that arise during crisis situations Developing assertiveness skills to manage disagreements effectively Using reflective listening to build rapport with stakeholders
	Effective Questioning and Communication Strategies	Enhancing crisis communication through strategic questioning Balancing different communication modes for effective response Managing information flow to ensure accurate decision-making