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Crisis Management Course

Crisis Management Course

There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every time a crisis occurs. If you are looking for a crisis management training workshop to enhance your crisis preparedness skills, this course is ideal.

Description

How good are your crisis management skills?

Ask yourself the following questions:

  • Can our people fix unexpected organisational problems?
  • Can our people make fast and correct decisions during a crisis?
  • Can our people read the signals of a potential crisis?
  • Can our people map out a problem which might be intertwined with the organisational processes?
  • Have our people got a proven platform to work from during a crisis?
  • Do we have a culture that acknowledges intuition and interpretation?
  • Do our people know the importance of risk management?
  • Do our people periodically review the operational processes?
  • Do our people set contingency plans?
  • Are our people aware of the different types of crisis that occur in organisations?
  • Do our people know what to say and what not to say?
  • Can our people think on their feet?
  • Do our people have allocated resources for managing crisis?
  • Are our people aware of service recovery methodologies?
  • Do our people know how to effectively manage anxiety, body language and stress levels during a crisis?

Key learning outcomes

Your Crisis Management program will give participants the skills to:

  • Understand the root cause of the crisis
  • Use key tools for managing a crisis
  • Report the crisis accurately in the beginning
  • Explain the type of crisis that exists
  • Predict any potential problems that could aggravate the crisis
  • Understand the importance of contingency planning
  • Analyze and interpret your action plan
  • Discuss the correlation between your crisis and risk management strategies
  • Apply the ARTR strategies for resolving the crisis
  • Ensure the effective flow of communication within the organisation for managing crisis
  • Plan periodic reviews of the operational process
  • Conduct Strategic Thinking and Lateral Thinking – the main foundations of a Crisis Management Plan
  • Develop effective and momentary decision-making skills
  • Build in knowledge loops for similar events

Would you like to attend this program?

For maximum effectiveness, this program is best conducted as an in-house program.

  • Ideal group size: 4 – 12 participants.
  • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: This program can be adapted to meet your requirements.
  • Cost: Price on request.
  • Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact:
Melinda Kavanagh – Marketing Manager
PH: 1300 323 752
Email: mkavanagh@preftrain.com or visit our website today.

Crisis Management Course 4.6 out of 5 based on 107 user ratings.

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