Train the Contact Officer Training

This essential course equips contact officers with the skills and knowledge to excel in their role as contact officer. The course builds understanding of what is/isn’t discrimination, bullying and harassment.

Tailored ‘Train the Contact Officer’ Training Course

The contacts officer’s role is not to provide judgment nor shortcuts. A contact officer working within the boundaries of the role is a key asset for an organisation. But when they work outside the role boundaries, they can cause unnecessary alarm and duress.

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Key Learning Outcomes

Your Train the Contact Officer Training program will give participants the skills to:

  • Clearly define the responsibilities and limitations of a contact officer’s role.
  • Understand what is/isn’t discrimination, bullying and harassment (scenarios and hypotheticals)
  • Develop active listening to handle concerns appropriately.
  • Listen without forming judgement
  • Discuss how to offer available services
  • Being a person of trust
  • Managing upwards skills
  • Matching and mirroring techniques
  • Using NLP communication techniques
  • Paraphrase to check for understanding
  • Scan the environment for trouble signs
  • Learn how to foster a positive workplace culture while adhering to organisational guidelines.
  • Gain practical strategies for escalating issues correctly and supporting colleagues effectively.
cta course

Australia-wide training courses and workshops

At Preferred Training Networks, we provide both in-person and online training programs for a wide range of organisations across Australia. Our Train the Contact Officer Training is run by experienced, qualified experts and tailored to the needs of your business and your employees. Our leadership and management education courses are designed to help your team thrive and develop valuable skills that can transform your workplace.

With programs available in Sydney, Canberra, Melbourne, Perth, Adelaide, Brisbane and other areas of Australia, we’re able to help businesses across the country create lasting behavioural change and provide them with the tools they need to reach new heights. If you think your business would benefit from Train the Contact Officer Training and the help of our professional coaching network, take the first step and contact our team today. Wherever you are in Australia, our coaching program can either come to your organisation or we organise a venue for your convenience. Find out what our training, workshops and skills courses can do for your business and reap the benefits for years to come.

Get your free online quote right now or give us a call on 1300 323 752 to find out more about Preferred Training Networks and discuss your requirements with us.

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