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Mad Bad Sad Tears Abuse and Threats Quiz

This online test was designed by an organisational psychologist. Simply answer Yes or No to the statements below

1. I lie awake more than once a week replaying a recent difficult conversation
No
Yes
2. Customers are more irate now than the same time last year
No
Yes
3. I arrive home at least once a week feeling mentally exhausted
No
Yes
4. Staff morale is falling
No
Yes
5. I have been threatened when carrying out my duties
No
Yes
6. There is a culture of entitlement with our customers which sets unrealistic expectations
No
Yes
7. We often rehash the same difficulties over and over again
No
Yes
8. I encounter highly emotional people in my daily activities
No
Yes
9. We pay more attention on finding someone to blame rather than fixing the problem
No
Yes
10. Our customers are difficult to read
No
Yes
11. I encounter someone in tears and/or someone threatening self harm more than once a month
No
Yes
12. I do not enjoy work as much as I used to
No
Yes
13. I'd like to have a set of communication tools that I can use during a difficult interaction
No
Yes
14. I find myself avoiding certain tasks as they are too emotionally draining
No
Yes