This program was designed to help organisations build trust into their organisation both internally and externally. Learn the benefits a trusted organisation enjoys including increased customer/client loyalty, increased profits, increased staff retention rates and many more.
Think of an organisation that you trust and think of an organisation that you mistrust. Which organisation are you prepared to spend extra with? Which organisation will you complain more about? Which organisation are you more loyal to? Which organisation would you give discretionary effort to? Which organisation is more susceptible to a tighter economy?
Your Trust Building program will give your people the skills to:
How good are your trust building skills?
Ask yourself the following questions about your people and your organisation:
Our people often give discretionary effort.
Our people feel empowered to make decisions quickly.
Our people trust each other.
Our people can easily communicate their opinions with their colleagues and managers.
We focus on problems and not on people.
We have a culture that thrives on transparency.
Our people know the importance creating realistic goals.
Our people trust our organisation.
Our management team walk the talk.
Our people shun gossip and innuendo.
Our organisation breaks down communication silos.
Our people focus on solutions rather than getting lost in the problem.
Our culture accepts failures as necessary growth lessons.
Our people value honesty.
We have cross functional goals within the organisation.
Our people know the importance of knowledge sharing and innovation management.
Our people give and receive open honest feedback.
Our people are always supported and trusted by their managers.
Key learning outcomes
Embed a transparent culture
Break down any communication silos
Support employees instead of micromanaging them
Understand the link between lack of trust and low productivity
Focus on the problem, not the person
Drive a high performance and productivity culture
Practice accountability and responsibility rather than blame shifting
Understand that trust is reciprocal and not a one way street
Ensure effective flow of communication within the team
Remove role ambiguity
Build internal and external levels of trust
Develop shared rewards
Create cross functional goals
Create a knowledge sharing and ideas generation culture
Accept failure as part of your growth
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Ideal group size: 4 – 12 participants.
Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
Duration: Your Trust Building Course can be modified to fit inside your timeframe.