Plan of action
Building customer relationships is an imperative component of any successful business. Putting the needs of the customer first and developing a robust customer relationship can enable you to gain an edge over competitors. If you wish to enhance your client relationship management skills, this course is ideal for you.
Vendors feed your organisational needs. Your supply chain should be seamless and cost efficient. Some of your vendors are loyal and will always make sure you get a fair deal. Other vendors are like smiling assassins. They are smiling with their teeth but they have only one customer in mind "themselves".
Designed by an organisational psychologist, this course will help participants discover ways to improve the vendor relationship. The vendor management training enhances the skills of professionals in building customer relations. Participants will also be encouraged to search for improvements and efficiencies in your supply chain. This supplier relationship management training will help you to engage effectively with new and existing clients.
Learn to develop an effective customer relationship strategy to build a strong bond with your customers. Our customer relationship management course is designed to equip you with the skills to manage positive relationship with your clients. If your role is sales-related, maintaining and building relationships with clients is essential.
One popular case study is managing the "copier vendor". Discover the tactics that the copier sales people use to drive up your prices. Your organisation has huge bargaining power up until you sign the contract. Once that contract is signed then you are bound by the terms and conditions. So in this interactive session, participants practice principled negotiation skills to take advantage of your bargaining power. Have you ever noticed how quickly the copier salesperson disappears after the contract is signed? Your new contact ensures contract adherence with no rapport.
Key Learning Outcomes
At the conclusion of this program participants will be able to:
Would you like to attend this program?
If you would like more information on this training program, please contact:
Preferred Training Networks on 03 9810 1500
Email Deborah firstname.lastname@example.org or visit our website today www.preftrain.com.au