This breakthrough course will help your people build levels of trust with customers. It ‘s an opportunity to examine how the customer perceives your service. Let’s deep dive into the customer experience. Maybe some of your people are using lazy vocabulary. Maybe some of your customers feel that they are not being listened to. Trust Peppering for Professional Services is a unique course designed specifically for people communicating with their customers. Participants discover how to leverage moments of truth to embed trust. You’ ll be surprised how some proven strategies will result in improving levels of trust with your valued customers.
Bonus Module: Idle Saboteurs
We’ ve included this very powerful bonus module, highlighting how trust levels can be irreparably damaged outside of work. Your organisation does not need your employees behaving badly outside of work. You don‘t want your employees whinging about the organisation at every social barbecue (idle saboteurs). Instead you want your employees to be ambassadors of the brand on these occasions. You won ‘t find this highly recommended module in any other training course.
KEY LEARNING OUTCOMES
At the conclusion of this course participants will be able to:
NUTS & BOLTS
Would you like to attend this program?
For maximum effectiveness, this program is best conducted as an in-house program.
Venue: For your convenience, you can choose to conduct this program at your workplace. Alternatively, we can provide a training venue at a small additional cost.
Cost: Price on request
Preferred Training Networks designs niche courses for organisations. Our professional development customers include Pitcher Partners, Freehills, Lander and Rogers, Mills Oakley, Maddocks, Goldman Sachs JBWere, National Australia Bank, ANZ, Minter Ellison, BNP Paribas, PKF, St George Bank, UBS, Bank Australia, Colonial First State Asset Management, Bendigo and Adelaide Bank and Portfolio Partners.