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Problem identification skills training

People and organisations waste countless resources fixing symptoms of the problems. They have most likely not received professional development training in problem identification skills. For example, the number one cause of conflict in the workplace is role ambiguity. How many internal problems could be solved in organisations if they eliminated role ambiguity? Instead most organisations will tackle the symptoms of role ambiguity rather than the root cause of the problem. Solving problems training and problem identification training are vital skills to minimise productivity losses.

Better problem solving and decision making skills

Think about the difference to your organisation if your people could effectively find the root cause of problems like:

 

 

  • Too many communication silos
  • Staff retention problems
  • Customer loyalty lags
  • Measurement discrepancies resulting in surplus stock
  • Conflict with key stakeholders
  • Below industry margins

 

Root cause of the problem training

Participants will be thought to think laterally. They will learn techniques to quickly get to the root cause of a problem. They will learn to identify and label problems quickly and learn world's best practice to problem identification and solution techniques.

Key learning outcomes

Your Problem Identification program will give participants the skills to:

  • Identify and correctly label the problem
  • Question how your organisation performs tasks
  • Build a culture of continuous improvement
  • Learn to identify removable obstacles
  • Create approaches to conduct work
  • Reduce time taken to perform tasks
  • Work with others to evaluate work practices
  • Share information on how to shorten work practices
  • Identify opportunities and position any challenge as an opportunity
  • Determine 'best practice' that can be incorporated into daily operations
  • Develop a culture that rewards positive feedback

Real Problem Solving exercises for you to consider at your next meeting

Slow lifts

The lifts in your organisation are slow. Everyone complains that they are losing productivity.

The lifts cannot be speeded up.

What is the real problem and how can it be solved?

Dissatisfied airline customers

An airline has the industry average delay from disembarkation to passengers picking up their baggage on the carousel. Airline receives multiple complaints and it is impossible to speed up the process any further due to OHS restraints.

What is the real problem and how can it be solved?

Cancelled trains

A train company in Europe is fined every time a train is late. There are so many reasons outside their control that delay trains. Passengers expect delays and the fines are crippling the company.

What is the real problem and how can it be solved?

Poor first impressions

A high quality entertainment venue has beautiful carpets in the foyer. The carpet cost over $200,000 and needs to be replace quarterly as it gets scuffed and looks worn. Patrons are expecting the highest quality and it is critical that first impressions are very favourable.

What is the real problem and how can it be solved?

These are well known short outlines. If you would like to know what actually happened just call us today and we will give you the outcomes.

Would you like to attend this program?

  • For maximum effectiveness, this program is best conducted as an in-house program.
  • Ideal group size: 4 - 12 participants.
  • Venue: For your convenience you can choose to conduct this program
  • Duration: Your Problem Identification Course can be modified to fit inside your timeframe. If you could make them changes that would be great..
  • Cost: Price on request.
  • Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

If you would like more information on this training program, please contact: Melinda Kavanagh - Marketing Manager 03 9805 8000 Email:mkavanagh@preftrain.com