Working in organisations means you'll be confronted with highly emotional internal and external customers. Mad, Bad, Sad, Tears, Abuse and Threats are some of the behaviours you'll encounter. This niche course was designed for employees by an organisational psychologist to give you tools to deal with these unwelcome behaviours.
For example, participants will learn how to deflect anger rather than confront anger. Participants will learn how to deal with these behaviours in a manner that keeps any follow up aggravation at bay and more importantly keeps your people safe. Other participants that have completed this course have reported their surprise at how this methodology has helped them take control or regain control by using proven psychological tools.
These behaviours are difficult to face. Often there is no flow or logic to the outburst. The ideal outcome is that you remain safe and can put the incident behind you. Drug and alcohol affected people are now a growing hazard too. This course helps participants discover a toolbox of ideas and strategies to use in these intense situations. Participants explore a number of psychological tools they can use when they feel intimidated or angry in these encounters.
This course is a great opportunity to refresh and refine your current conflict resolution skills and learn some new psychological strategies too.
"Saying no to loud people gives you the resources to say yes to important opportunities."
- Seth Godin
"When I'm good, I'm very good, but when I'm bad I'm better."
- Mae West
KEY LEARNING OUTCOMES
At the conclusion of this course participants will be able to:
The Nuts and Bolts
This program can be conducted as in house training at your offices.
Look at what you receive within 24 hours at no cost: